Jan 2025 – Dec 2025 · 11 mos · Gurugram, Haryana, India · On-site

• • Own day-to-day delivery hub operations; supervise 20–22 delivery executives/supervisors; ensure shift discipline, attendance,and safety.• Drive SLA adherence and on-time dispatch by balancing wave planning, pick–pack priorities, and real-time rider allocation.• Monitor WMS & live dashboards for backlog, order loss (OL), and U2O; proactively clear exceptions and coordinate withcity/regional ops.• Plan manpower and rosters based on demand patterns; optimize routes/slots to minimize TAT and failed/partial deliveries.• Run daily huddles & weekly trainings on SOPs (handling, packing, QC) to reduce damages and RTOs; maintain audit &compliance readiness.• Publish KPI/MIS (IPP, U2O, on-time rate, RTO, shrinkage); identify bottlenecks and implement corrective actions with clearowners & timelines.• Partner with finance, CX and warehouse to resolve escalations; ensure issue-free handover and 3PL coordination for specialruns.• Contribute to cost control via better shift planning, vehicle utilization and consumables management; maintain vendor SLAs.

Jun 2023 – Dec 2024 · 1 yr 6 mos · Delhi, India · On-site

• Managed end-to-end order processing, vendor coordination, and inventory control across leading e-commerce platforms including Amazon Vendor Central, Shopify, Moglix, Flipkart, Myntra, Blinkit, and Zepto.
• Oversaw inbound and outbound warehouse operations, including inventory audits, RTO processes, and corporate/B2B order fulfillment, ensuring efficiency, accuracy, and minimal damage.
• Coordinated with logistics partners (Delhivery, XpressBees, etc.) to streamline first-mile to last-mile delivery; handled delivery exceptions and appointment scheduling.
• Implemented process optimization initiatives such as order-slotting, route planning, and standardized packing SOPs to improve warehouse accuracy and reduce operational costs.
• Built and maintained dashboards and trackers (Excel/Google Sheets) for order status, PO ageing, and daily MIS reporting.
• Utilized Unicommerce and Browntape software for multi-channel order and inventory management.
• Led training programs on warehouse handling, stacking, and safety practices to reduce damages and improve operational standards.

Sep 2021 – Apr 2023 · 1 yr 7 mos · Sonipat, Haryana, India · On-site

• Overseeing all aspects of retail warehousing operations to ensure efficiency and accuracy.
• Last Mile (Courier Team) To coordinate with the First Mile team to ensure timely handing over of delivery orders.
• Ensuring that all orders are billed on time, within the defined TAT.
• Conducting regular stock take in the warehouse and sharing detailed reports.
• Achieving the required OPP (Order Per Person) target.
• Conducting process audits to ensure compliance with company norms.
• Providing continuous training to the team on proper handling and stacking methods to minimize damages.
• Implementing inventory control measures and conducting regular inventory audits.
• Tracking and analyzing MIS data and reports on a regular basis.
• Maintaining and implementing 5s principles in the warehouse for optimal organization and efficiency.

Apr 2019 – Aug 2021 · 2 yrs 4 mos · Moradabad, Uttar Pradesh, India · On-site

• Managed end-to-end operations including inbound/outbound logistics, manpower handling, and basic export workflows.
• Oversaw employee records such as PF/ESI and ensured smooth execution of daily office workflows.
• Built a Google Sheets-based order tracking and exception dashboard to enhance visibility across channels, reducing order ageing and escalation rates.
• Standardized the packing and QC checklist with photo proof to reduce product damages and tackle key RTO (Return to Origin) issues; trained pick/pack teams for process compliance.
• Actively contributed to the overall operational efficiency by maintaining streamlined workflows and supporting cross- functional activities.