May 2023 – Apr 2024 · 11 mos · Austin, Texas, United States · Hybrid

• Collaborated with technical leads implementing new service application.
• Developed Apex triggers and Classes to automate business processes.
• Created parent/child components in LWC; used custom events in LWC to communicate child to parent.
• Developed LWC components feeding Salesforce data to LWC by apex classes/lightning data service/wire adaptors; developed Synchronous Apex classes/Asynchronous Apex Classes (Queueable and Batch apex) maintaining code coverage greater than 90%; maintained quality standards using checkmarks scans (Static code analysis)
• Contributed to Live Agent Setup creating chatbot/routing LiveChatTranscript to agent.

Nov 2022 – Mar 2023 · 4 mos · Hyderabad, Telangana, India

• Managed 10 Salesforce developers/mentored junior developers leading effort to implement JIRA as primary application tool tracking user stories/defects.
• Collaborated in full solution delivery lifecycle (e.g., design, develop, integrate, test, document, deploy high-quality Salesforce business solutions
• Created users (e.g., Users/profiles, permission sets, record types, objects, defining fields, layouts, reports, dashboards); developed functionality/implemented service cloud.
• Component Development and Migration:
• Created parent/child components using custom events for child-to-parent communication.
• Developed Lightning Web Components (LWC) for Salesforce, integrating data using Apex classes, Lightning Data Service, wire adapters.
• Migrated Aura Components and Visualforce pages to LWC, enhancing application performance with web standards.
• Created enterprise-level Lightning Apps combining Lightning Design System, App Builder, Component features.
• Migrated standard/custom objects to the Lightning Experience
• Workflow Automation and Integration:
• Automated workflows in GitHub CI/CD, creating workflow rules (tasks, alerts, field updates); integrated with Salesforce Chatter for messaging.
• Developed synchronous/asynchronous Apex classes (Queueable, Batch Apex), maintaining code coverage above 90%, adhering to quality standards with Checkmarx scans.
• Collaborated on complex integrations, ensuring security, integrating Salesforce with external systems (Web Service API, REST, Bulk API)
• Salesforce Configuration and Customization:
• Created Automation/Screen Flows for complex business logic.
• Set up Service Cloud (queues, Web-to-case, auto-assignment/response rules, escalation rules)
• Created Named Credentials and Connected Apps in Salesforce

Jan 2022 – Oct 2022 · 9 mos · India

• Managed 8 Salesforce developers.
• Salesforce Administration and Customization:
• Performed ongoing Salesforce administration (e.g., account/profiles, field definition, layout updates, reports)
• Implemented Sales/Service Clouds, configuring standard/custom objects (e.g., Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Products, Cases)
• Created sales incentive processes (e.g., calculate incentives/rewards), improved processes using Apex code.
• Development and Integration:
• Developed parent/child components in LWC; created LWC components, feeding Salesforce data into LWC using Apex classes, Lightning Data Service, wire adaptors.
• Integrated Salesforce with external/in-house legacy systems using Web Service API, REST-Based API, Bulk API, Outbound Messaging, REST API Web services with HTTP methods.
• Workflow and Process Automation:
• Replaced workflow rules with multiple Process Builders; created Flows for complex business logic to minimize coding.
• Automated workflows for Salesforce Chatter integration, enabling message posting to groups and individuals.
• Component Development and Migration:
• Migrated Aura Components/Visualforce pages to Lightning Web Components (LWC) for improved performance.
• Created enterprise-level Lightning Apps combining Lightning Design System, App Builder, and Component features.
• Migrated standard and custom objects to Lightning Experience
• Developed Visualforce Pages for Lightning Experience and managed repository using Jenkins and GitHub
• Service Cloud Configuration:
• Set up Service Cloud (e.g., queues, Web-to-case, auto-assignment/response rules, escalation rules, Service Cloud Console, CTI Integration)

Feb 2020 – Nov 2021 · 1 yr 9 mos · Hyderabad, Telangana, India

• Leadership and Project Coordination:
• Led design/development of software upgrades/deployment of new services/products.
• Worked in the offshore-onshore model coordinating with offshore team.
• Technical Expertise in Development:
• Strong in Aura Lightning framework with Applications, Components, Controllers, and Stylesheets
• Built reusable UI components with the lightning component framework.
• Created rich UI using HTML5, CSS, JavaScript, and Ajax Angular JS in the Visualforce pages.
• Made synchronous/asynchronous calls from Salesforce to third-party applications; sed Future method to make asynchronous calls.
• Used adapters to call from apex class in lightning web components; created multiple data tables using LWC
• Integration and Interface Development:
• Designed/implemented RESTFUL/SOAP web services using data formats (JSON, XML) to interface with third-party applications.
• Retrieved data from Third-Party API’s/displayed within custom lightning components.
• Integrated Salesforce with computer-telephony integration (CTI) systems using Open CTI APIs
• Experience and Methodologies:
• Modified Visual Force pages to support Lightning Experience showcasing lightning mode/features.
• Developed user interfaces on Lightning platform using Visual Workflows, Lightning Components, Visual Force Components, Quick Actions
• Used GitHub version control system for code movement across sandboxes.
• Used Gearset tool for automated deployment.

Jul 2018 – Feb 2020 · 1 yr 7 mos · Hyderabad, Telangana, India

Aug 2012 – Jun 2018 · 5 yrs 10 mos · Hyderabad, Telangana, India