Jul 2025 – May 2026 · 10 mos

May 2024 – Jul 2025 · 1 yr 2 mos

• ✔️ Led mandate registration revamp, improving registration rates by 10% and achieving 90% policy persistency
• ✔️ Led digital onboarding transformation using OCR, enabling 95% First-Time-Right accuracy and 31% Day 1 policy issuance, significantly accelerating customer activation
• ✔️ Developed 18+ automated dashboards using Qlik Sense, driving faster business decisions by reducing reporting time by 70%
• ✔️ Launched innovative payment solutions (UPI Autopay, Credit Card, Split Pay), boosting digital payment adoption by 95%
• ✔️ Rolled out WhatsApp-based policy delivery, enhancing customer satisfaction and reducing operational costs by ₹1.55 Cr annually
• ✔️ Spearheaded compliance-led digital initiatives such as eKYC and Aadhaar masking, ensuring regulatory adherence and secure onboarding
• ✔️ Led DIGIKRANTI, a pan-organization digital adoption movement, engaging 3,000+ employees and embedding a tech-first mindset
• ✔️ Redesigned internal communication strategy, contributing to an NPS rise from 48 to 60 (25% improvement) through sharper, contextual messaging
• ✔️ Acted as a key strategic bridge between product, compliance, sales, and tech teams — aligning cross-functional execution with business priorities

May 2023 – May 2024 · 1 yr

• ✔️ Assisted in process improvement initiatives, driving efficiency and compliance within policy issuance workflows
• ✔️ Supported data analysis and reporting to facilitate informed decision-making by senior management
• ✔️ Collaborated with cross-functional teams to implement digital transformation projects and regulatory compliance measures
• ✔️ Developed strong problem-solving, stakeholder management, and communication skills through hands-on project involvement

Oct 2022 – Nov 2022 · 1 mo · Ghaziabad, Uttar Pradesh, India

• Led an in-depth analysis of global and local trends in the cooler category by combining innovation and patent research with consumer reviews and retail insights. Evaluated 30+ customer reviews and interviewed 10+ retailers to identify key behavioral patterns and unmet needs. Proposed a forward-looking product innovation integrating sustainability and smart features to align with emerging consumer expectations and market trends.

Oct 2022 – Nov 2022 · 1 mo · Ghaziabad, Uttar Pradesh, India

• Volunteer/Member | Sanhita Jansahayak Charitable Trust
• ✔️ Supported community welfare initiatives focused on [health, education, environment, etc.]
• ✔️ Assisted in organizing awareness campaigns, fundraisers, and outreach programs
• ✔️ Coordinated with local communities to identify needs and deliver aid effectively
• ✔️ Contributed to planning and execution of events aimed at improving quality of life
• ✔️ Developed skills in teamwork, communication, and project coordination

Apr 2022 – Jun 2022 · 2 mos · Delhi, India

• Project Overview – McCain Foods India
• ✔️ Profit Margin Optimization: Conducted competitive pricing analysis to identify opportunities for margin enhancement, leading to a strategic price revision for McCain’s small SKUs.
• ✔️ Market Research & Surveys: Designed and implemented comprehensive primary and secondary research across 50+ modern trade outlets to assess promotional effectiveness and extract valuable retail insights.
• ✔️ Promotional Strategy Development: Evaluated FMCG promotional practices to pinpoint gaps in McCain’s approach, aiding the creation of a targeted, data-driven promotional strategy. Delivered actionable consumer insights to support campaign planning.

Jan 2022 – Mar 2023 · 1 yr 2 mos

• Member | THROB – The HR & OB Club, IMT Ghaziabad
• ✔️ Actively participated in organizing workshops, seminars, and guest lectures on HR and Organizational Behavior topics
• ✔️ Collaborated with peers to plan events fostering leadership, communication, and people management skills
• ✔️ Engaged in case study discussions and group activities to deepen understanding of HR practices and workplace dynamics
• ✔️ Supported recruitment drives and networking sessions to connect students with industry professionals
• ✔️ Contributed to club initiatives promoting awareness of emerging HR trends and best practices

Aug 2021 – Feb 2022 · 6 mos · Ghaziabad, Uttar Pradesh, India

• Collaborated with the student team to enhance dining services by addressing feedback and streamlining mess operations. Played an active role in coordinating with management and vendors to improve food quality, hygiene, and menu variety. Initiated campaigns to raise awareness about sustainable practices and waste reduction in the dining area. Helped foster a better dining experience, contributing to increased student satisfaction and efficient mess management.

Jun 2019 – Jun 2020 · 1 yr · Delhi, India

• Associate Digital Marketing Executive
• ✔️ Assisted in planning and executing digital marketing campaigns across platforms like Google Ads, Facebook, and Instagram
• ✔️ Managed social media accounts by creating engaging content and scheduling posts to boost brand visibility
• ✔️ Monitored campaign performance using analytics tools, generating reports to guide optimization efforts
• ✔️ Conducted keyword research and SEO activities to improve website traffic and search rankings
• ✔️ Collaborated with cross-functional teams to align marketing strategies with business goals
• ✔️ Supported email marketing campaigns by designing newsletters and managing subscriber lists

Jun 2017 – May 2020 · 2 yrs 11 mos · Allahabad, Uttar Pradesh, India

• 🪖 National Cadet Corps (NCC) Cadet
• ✔️ Completed 3 years of disciplined training focused on leadership, teamwork, and physical fitness
• ✔️ Participated in regular drills, parades, and field exercises to enhance combat readiness
• ✔️ Attended multiple NCC camps, including annual training and leadership development programs
• ✔️ Actively engaged in community service and social outreach initiatives
• ✔️ Developed strong communication, organizational, and problem-solving skills
• ✔️ Represented the unit in state-level and national-level events
• ✔️ Awarded NCC ‘A’/‘B’ certificate for successful completion of training