Jan 2021 – May 2025 · 4 yrs 4 mos

Jan 2020 – Dec 2020 · 11 mos · Bangalore

• Design & Deliver to teach in Indian Languages (Vernacular) with a Project / Program management approach.

Jun 2018 – Dec 2019 · 1 yr 6 mos · Bangalore

• >Course Development & Delivery Project planning. Overseeing Degree & Certification programs for working professional based on their professional need & requirements
• >Planning, Budgeting, Reviewing & Reporting. Managing a budget for course development and delivery of various degree programs, Lab requirement, SME payout
• >Delivery of Digital Enablement Strategy to meet digital learning experience at BITS
• >Work with IT team & other stakeholders in conceptualizing & planning for educational technologies required to deliver the digital learning agenda
• >Work with Program Committee and Technology Group leaders to implement defined learning solutions
• >Process improvement by implementing an excellent solution for the gaps identified
• >Vendor identification & engagement
• >Project in Progress: 1) Outcome-based Education, 2)Live Lecture 2.0

Jul 2016 – Jun 2018 · 1 yr 11 mos · Bengaluru Area, India

• Manage Digital Learning projects for Sikkim Manipal University, Manipal PROlearn(Data Science & IT), GlobalNxt University

Nov 2013 – Jun 2016 · 2 yrs 7 mos · Bangalore

• 19+ years of experience in talent capability building(for Operation, Merchandising & SCM), Quality & Training, Customer Service Operations in Retail, eCom industries
• Engage with leaders and managers across India to understand business groups, business needs and leadership development challenges. Design and implement training plans for managers, associates / staff and others in conjunction with the Business Partners.
• Build strong, highly-effective training teams
• Audit content deliveries and training deliveries for feedback and improvement
• Manage Training & Quality team at Myntra customer connect team
• Quality Operations – Implement established Quality framework, Provide Business Insight output/reports around (Product, Process & APP), Root Cause Analysis, Feedback efficacy
• Ensure efficacy of training and quality operations by building strong control and audit mechanism through weekly dashboard & audit calibrations
• Act as a consultant to operations on key issues afflicting their KPIs.
• Accountable for creating Supply Chain Excellence (Warehouse & Logistics) and rollout across India to build efficiency

May 2013 – Nov 2013 · 6 mos

• Responsible for Retail Management Certification training in addition to heading the Stores of Learning initiative for the organization. Also manage Management Certification for Retail and all Associate Development Path programs as per Retail Training strategy

Nov 2012 – Apr 2013 · 5 mos

• Responsible for the Functional Academies vertical effective November 1st, 2012. This includes the Merchant Academy as well all other academies viz. Supply Chain, Real Estate, Asset Protection and Compliance.

Jun 2008 – May 2013 · 4 yrs 11 mos

• 1. Part of the Asia market project team ready to achieve key milestones of the Merchant project framework.
• 2. Created a strategic Merchant Development framework for India market to support and addresses core/functional development and specialized development of India Merchants
• 3. An agreed competency model supporting Merchants up to the GMM role - applies to both the business format (Retail, Cash & Carry)
• 4. Consolidation of all material available throughout the markets into accessible materials to support the merchant program across all markets - Maintained a Sharepoint.
• 5. Presented as part of the Regional/Country President and CMO update on project progress with future updates planned along with achievement of key milestones
• 6. Launched OMLP/MLP - on boarding plan as part of the Merchant Academy
• 7. Rolled out Development centre - Behavioral
• 8. Created a Technical Assessment framework
• 9. System trainings - Retail Link Training. Support Retail link training for Bharti Wal-Mart, Bharti Retail and Supplier Development teams
• 9-(a) Implement system skills development training for all associates
• 9-(b) Develop and Creates systems and training documentations

Sep 2004 – Jan 2007 · 2 yrs 4 mos

• Key Responsibilities:
• Provide training in technical areas and needed soft skills to Global Procurement's suppliers
• Assist the associates in the system functions of IT/EDP dept and maintain the Information System Division's infrastructure in the office
• Manage of network and network equipment.
• Change of Backup Tapes of all servers on weekly basis & of Unix Box on a daily basis
• Assist suppliers in obtaining Retail Link ID's and thereafter arrange for training, coordinating between suppliers and retail link helpdesk to resolve application errors and train them

Jan 2004 – Jan 2008 · 4 yrs

• 1. Provide support to the entire ES team globally on ES systems.
• 2. Generate and Issue monthly corporate ES reports to all offices.
• 3. Develop and Creates systems and training documentations
• 4. Run monthly reports regarding Factory / Supplier status and publish for Global team’s reference/ review
• 5. Responsible for trend analysis of each Region and compile for Regional Manager’s reference

Oct 2001 – Aug 2004 · 2 yrs 10 mos

• Key Responsibilities:
• Preparation of MIS reports for the Branch Manager
• Systems Incharge, Maintenance of Network includes Trouble shooting, Installation of Clients (Win NT) & Mail SW (Netscape / Outlook Express) including Mailserver Administration and Cumulative backup on Tape Drive.
• User Support on various Application packages includes Orientation for the New Joiners on Mail SW, MS Office, Picture Publisher and Drive structures on the Intranetware.

May 2000 – Jul 2001 · 1 yr 2 mos · Bengaluru, Karnataka, India

• 1. To Monitor & Control the Technical Operations and Administration of the Computer Systems. Proactively resolve problems to minimize the Impact to the Business operations.
• 2. Providing Help Desk support and Training Services on Computer Application Systems, Email training for GAP Business Partners(BP) in local office
• 3. Maintain IT Training records for GAP Business Partners
• 4. Safeguard office from potential loss by ensuring all security procedures related to the operation of the computer centre and the LAN environment are correctly followed
• 5. Perform Daily system backups on LAN and verify backup could be restored when required
• 6. Maintenance of Help Desk log and follow up outstanding issue to ensure problem reported is solved and BP are informed of the status