Kamya Jain

Head of Growth

Gurugram, Haryana, India4 yrs 9 mos experience

Key Highlights

  • Managed 300+ enterprise clients across multiple sectors.
  • Achieved 40% YoY business growth through strategic initiatives.
  • Expert in driving customer success and product adoption.
Stackforce AI infers this person is a SaaS Account Management and Customer Success expert with a strong focus on enterprise clients.

Contact

Skills

Core Skills

Account ManagementCustomer Success

Other Skills

Relationship BuildingNegotiationAdvertising SalesStrategic PlanningBusiness AnalysisManagementSales ManagementKey Account ManagementPnL ManagementPartner Relationship ManagementClient Follow-UpBusiness AcquisitionNew Client AcquisitionsEnterprise Software SalesTeamwork

About

I’m an Account Management & Customer Success professional with 5+ years of experience working across SaaS, HR Tech and large digital platforms, managing enterprise customers and owning relationships from onboarding to long-term growth. My core strength lies in being the bridge between customers and the product while understanding business goals, driving platform adoption, running data-backed business reviews and ensuring customers consistently see value from the solutions they invest in. Across roles at Naukri.com and Zomato, I’ve managed 300+ enterprise clients, worked closely with Founders, HR Heads, Talent Acquisition leaders, and CXOs, and driven outcomes across retention, expansion, and revenue growth. I’ve owned large portfolios end-to-end planning account strategy, forecasting performance, identifying growth opportunities and collaborating with product, tech, and marketing teams to deliver results at scale. I’m particularly strong at: - Customer onboarding and adoption - Strategic account planning and renewals - Running structured business reviews and QBRs - Translating customer feedback into actionable insights - Building long-term, high-trust client relationships I thrive in fast-paced SaaS environments where customer success, product adoption and commercial outcomes are closely linked and where ownership, clarity and execution matter. If you’re building a product-led company and need someone who treats customer success like business ownership, I’d love to connect.

Experience

4 yrs 9 mos
Total Experience
2 yrs 3 mos
Average Tenure
3 mos
Current Experience

Pee safe

Growth & Strategy Lead

Mar 2026Present · 3 mos · Gurugram, Haryana, India · On-site

Zomato

Strategic Key Account Manager

Apr 2024Nov 2025 · 1 yr 7 mos · Gurugram, Haryana, India · On-site

  • 1. Managed end-to-end online ordering business for 9+ national F&B brands,
  • contributing ₹10Cr+ monthly GMV across key metro markets (brands like
  • Chaayos, Ghee & Turmeric, Protein Chef, Prasuma Momo, Dohful)
  • 2. Partnered with business owners and leadership teams to understand
  • commercial objectives and align platform-led solutions
  • 3. Delivered ₹50L+ in monthly ad revenue by selling on-app and off-app
  • multimedia advertising solutions to improve visibility & sales volume
  • 4. Conducted monthly and quarterly business reviews to identify growth
  • levers & recommend optimisations, resulting in 40% YoY business growth
  • 5. Drove business growth & improved ROAS from 2→4 while boosting CTR
  • via data-backed optimisation
  • 6. Helped clients scale business by opening 18+ offline stores & cloud
  • kitchens through effective media planning & demand-supply analysis
  • 7. Collaborated with marketing, product and tech teams executing joint go-
  • to-market strategies & topical campaigns
  • 8. Constantly educated all the concerned POCs on ad formats, platform
  • capabilities and best practices
Relationship BuildingNegotiationAdvertising SalesStrategic PlanningBusiness AnalysisAccount Management+1

Naukri.com

3 roles

Deputy Manager

Promoted

May 2023Apr 2024 · 11 mos

  • 1. Managed 800+ SMB and enterprise clients across FMCG, healthcare, consumer
  • tech generating ₹8Cr+ annual revenue driving adoption while maintaining
  • 95% retention (brands like Hero Electric, Daikin, Veeba, Wheelseye)
  • 2. Developed a qualified pipeline across 3 platforms (naukri.com,
  • iimjobs.com, https://www.linkedin.com/redir/suspicious-page?url=hirist%2etech) for new client acquisition, identifying market
  • opportunities while achieving 22% target overachievement QoQ
  • 3. Understood client hiring goals and workforce plans to recommend relevant
  • recruitment & branding products like Zwayam ATS, Ambition Box
  • 4. Partnered with product teams to integrate data-backed insights into
  • proposals, enhancing platform performance and client satisfaction
  • 5. Negotiated high-value contracts and renewals with enterprise clients,
  • improving revenue stability and long-term relationships
  • 6. Utilised CRM for pipeline management, campaign reporting and sales
  • forecasting for higher conversions
ManagementSales ManagementKey Account ManagementCustomer SuccessNegotiationAccount Management

Assistant Manager Corporate Sales

Apr 2022May 2023 · 1 yr 1 mo

  • 1. Demonstrated consistent success in new business acquisition and revenue generation
  • 2. Excelled in client communication, negotiation, and presentation
  • 3. Applied a strategic, data-driven approach to lead generation and deal closure
  • 4. Managed opportunities through CRM platforms such as Salesforce / HubSpot / Zoho
  • 5. Displayed strong self-motivation, resilience, and a target-oriented mindset
  • Achievements & Impact:
  • 1. Consistently achieved or exceeded monthly and quarterly acquisition targets
  • 2. Contributed to 50% revenue growth through strategic client acquisition
  • 3. Improved pipeline conversion rate by implementing structured prospecting methods
  • 4. Enhanced client satisfaction and retention through seamless transition and onboarding processes

Senior Executive Corporate Sales

May 2021Apr 2022 · 11 mos

  • 1. Identified and pursued new business opportunities through market research, cold outreach, networking, and referrals
  • 2. Developed and maintained a strong sales pipeline, executing targeted outreach strategies to engage prospective clients
  • 3. Conducted sales presentations, product demos, and led negotiations to successfully close deals
  • 4. Collaborated with marketing and account management teams to ensure smooth client onboarding and handover
  • 5. Maintained a deep understanding of competitors, market trends, and evolving customer needs
  • 6. Tracked and reported sales metrics, including conversion rates, revenue growth, and acquisition costs
  • 7. Represented the company at industry events and client meetings, strengthening brand visibility and partnerships

Binged.live

Business Development Intern

Aug 2020Sep 2020 · 1 mo

Feedback infra

Human Resources Intern

May 2020Jun 2020 · 1 mo · Gurugram, Haryana, India

  • Conducted primary research to devise methods to imbibe 6 DISHA values through various interventions
  • Assessed current cultural norms by administering survey to 2550 employees and auditing internal HR practices through interaction with 15 HRs
  • Benchmarked 10 companies across 5 industries to understand value creation and cultural norms
  • Administered 15 question survey to 300 employees across 4 entities to conduct gap analysis and recommended 11 initiatives
  • Comprehended 15+ labor laws and studied payroll & vendor compliances
  • Hands on experience on renowned compliance tool – ‘Simpliance’
  • Aligned the scores of internal scorecard w.r.t the tool by doing gap analysis

Dabur india limited

Management Intern

Aug 2019Aug 2019 · 0 mo · Greater Delhi Area

  • Modern Trade Outlet Management
  • Carried out sales during Big Days
  • Responsible for 80% Customer Conversion
  • Managed inventory across 6 product categories
  • Marketing through Word of mouth

Speed records

Social Media Marketing Intern

Apr 2019May 2019 · 1 mo · Chandigarh, India

  • Recorded sales of 70+ passes and generated over 100 leads for two regional level events
  • Responsible for social media promotion across 4 platforms

Mycaptain

Business Development Intern

Mar 2019Mar 2019 · 0 mo · Chandigarh, India

  • Responsible for Visual Marketing
  • Generated leads as campus ambassador of my college
  • Carried out sales of courses in different domains
  • Branding of the product

Story creators

Business Development Intern

Oct 2018Mar 2019 · 5 mos · Chandigarh, India

  • It is an event management startup.
  • Responsible for on-boarding 70+ members
  • Generated sales over 50k through direct selling
  • Managed social media accounts across 4 platforms and planned management interventions
  • Oversaw successful execution at 6+ national level events with cumulative footfall of over 6000 people
  • Events include:
  •  Grub fest
  •  Just comedy festival
  •  Gaana Crossblade
  •  Lager & Barrel
  •  BB ki Vines-Chandigarh tour
  •  La Feria

Education

New Delhi Institute Of Management

PGDM — Marketing & HR

Jan 2019Jan 2021

Panjab University

Bachelor of Business Administration - BBA

Jan 2016Jan 2019

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