Sandeep Yadav

Customer Success Manager

Bengaluru, Karnataka, India4 yrs 3 mos experience

Key Highlights

  • Proven track record in customer success management.
  • Led multiple successful onboarding projects.
  • Strong experience in vendor and team management.
Stackforce AI infers this person is a Customer Success and Operations Specialist in the SaaS industry.

Contact

Skills

Core Skills

Customer Success ManagementClient ManagementClient OnboardingCrm IntegrationPost Sales OperationsProject ManagementQuality TrainingVendor ManagementCafeteria OperationsDigital MarketingCustomer ServiceEvent Management

Other Skills

Product AdoptionUpsellingTeam CollaborationWorkflow AutomationClient SupportTraining AssistanceReport GenerationRestaurant Partner ManagementOnboarding ProcessTeam CoordinationInventory ManagementContent CreationCold CallingDocumentationCoordination

About

Experienced graduate in B.Tech from VIT Vellore who has completed few projects in different organisations which were mainly focused on my passion for work skills & where I could grow out in free atmosphere of skilled and smart people and to achieve something I really wish for.

Experience

4 yrs 3 mos
Total Experience
10 mos
Average Tenure
--
Current Experience

Neodove

2 roles

Customer Success Manager

Promoted

Jun 2022May 2023 · 11 mos

  • I was handling 60+ active Clients from MSMEs & SMEs as customer success manager and had to ensure their product adoption from ELC days for conversion for longer subscriptions as well as upsell of VAS service of IVR, VoIP, automation request of bulk sms, voice blast and other upcoming features in product roadmaps.
  • Our team did join hands with Vyapar family for shared vision of becoming Salesforce for MSMEs & SMEs industry across PAN India presence.
Customer Success ManagementProduct AdoptionClient ManagementUpsellingTeam Collaboration

Assistant Manager

Oct 2021May 2022 · 7 mos

  • I was handling support function for SMEs client getting onboarded along with integration implementation for CRM requirements of facebook, just dial, website, india mart and others basis their industry preference of real estate, health sector & Edtech teams.
  • I also learned for pabbly connect for integration for workflows for automations of FB, email parsing, whatsapp templates to help clients use case for customization and optimized ways to ensure their upcoming renewal and longer associations.
CRM IntegrationClient OnboardingWorkflow AutomationClient Support

Dotpe

Assistant Manager

Mar 2021Jul 2021 · 4 mos

  • I was handling post sales ops for the client getting onboarded with DotPe and within 3 months, we reached 100+ client in Bangalore from F&B Brands with few names of Toscano, BBQ Nations, Leon Grill, Frozen Bottle with multi outlets across PAN India presence.
  • My usual day would include documents collection for KYC update along with menu creation tickets for central Team along with coordination for onboarding process, training assistance for staffs and assignment of supervisor for specific Geo Locations for product adaption of QR based menu order placement.
  • Along with this, report generation for invoices and daily updates of account manager for helping regional manager in forecasting of monthly and quarterly revenue.
Post Sales OperationsClient OnboardingTraining AssistanceReport Generation

Ubereats

Account Manager

Jul 2018Jan 2020 · 1 yr 6 mos · Bengaluru Area, India

  • Worked up with Ops BLR Team on quality trainings for new onboarding process in pipeline along with multiple projects in same role for more than 11 months.
  • Special Highlights:-
  • Mangalore Launch of UberEats as a lead quality trainer on field.
  • Launches of new geo in BLR like Ramamurthy Nagar, Kalyan Nagar, Nagawara, Banashankari, Bannerghatta, RR nagar extension.
  • McDonald's Launch in BLR among 30+ outlets, CCD Launch with 50+ outlets, OYO kitchens Launch including many Key Accounts new onboardings.
  • Moving ahead for new role in UberEats BLR Team as Account Manager for Central Bangalore & Indiranagar geos where I did handled out 200+ restaurant partners across in profile for 6+ months from June 2020.
Quality TrainingProject ManagementRestaurant Partner ManagementOnboarding Process

Tonguestun food network pvt ltd

Cafeteria Manager

Nov 2017May 2018 · 6 mos · bangalore

  • Handled Bang 7 Accenture Facility ( Clients )as Cafeteria Manager with employees strength of 16k figure with 30+ vendors for cafe enhancement program under digital concept of cafeteria set up.
  • Basics involved timely counter setup for breakfast, lunch and dinner meals along with management of 30+ vendors for 3 different towers for 24*5, 24*7, day long counter operations.
  • Coordination with Facility Team for set up of new Happy Canopy scheduled for day and inventory movement inside Pritech Zone with supervisors and audit visits along with site visits scheduled for new vendors.
Vendor ManagementCafeteria OperationsTeam CoordinationInventory Management

Prorido

Business Development

Aug 2017Oct 2017 · 2 mos · Bangalore

  • ProRido is a corporate chauffeur- driven car rental service provider in Bangalore and across PAN- India with revolutionary technology platform.
  • Headed Digital Marketing Campaign involving creation of Instagram, Facebook accounts and helping DME for content creation for upcoming banners by scheduling them for 12 months.
  • Done cold calling via leads assigned from CRM Software and fixing up meetings with Admins/ Facility Head for field visits.
Digital MarketingContent CreationCold Calling

Zomato

Sales Intern

Jun 2017Jul 2017 · 1 mo · HSR layout,Bangalore

  • Coordinating with Accounts Manager on reducing called order, uploading new signed up docs post collection from concerned Sales POCs, handling vendor management role with restaurants owner for successful deployment kit and getting them on-boarded and live on Zomato platform.
Vendor ManagementDocumentationCoordination

Cleartax india

Operations

Mar 2017May 2017 · 2 mos · AMR Tech. Park,Service road,Bangalore

  • Dealt with customer queries on many assignments including corporate teams ranging from IT companies to manufacturing firms to pharmacy sector to last assignments in SBI Bank of Bangalore under SBI General.
  • Helped in planning of organised helpdesk session focused on ITR filing and Investment declarations.
Customer Query HandlingHelpdesk PlanningCustomer Service

Gravitas, vit university

Student Organiser

Apr 2016Sep 2016 · 5 mos

  • Worked as Student Organiser for Publicity and Marketing team handling internal and external publicity work, forming new teams for sharing the workload and managing different works with other teams to make Technical Fest of University a great success.
PublicityTeam ManagementEvent Management

American society of civil engineers

Student Manager at ICES'16

Mar 2016Mar 2016 · 0 mo

  • Worked with Documentation team,helped Hall & Arrangement team,watch over others teams to facilitate smooth functioning of Tech Fest of Club.
DocumentationTeam CoordinationEvent Management

Asme (the american society of mechanical engineers)

Student Manager at Mechnovate'16

Mar 2016Mar 2016 · 0 mo

  • Worked simultaneously in 2 big Tech Fest handling HPVC 2016 of car racing inside VIT University campus, arranging for all the Hall & Arrangement Team, worked with Reception team, Special Guest Care Team to have all things managed properly for 4 great days.
Event CoordinationTeam ManagementEvent Management

Education

Vit University,Vellore

Bachelor of Technology - BTech — Civil Engineering

Jan 2013Jan 2017

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