Nov 2024 – Present · 1 yr 7 mos

Nov 2024 – Mar 2026 · 1 yr 4 mos

• Managed healthcare research bids, RFQs, and proposal development across global clients. Partnered with operations and client servicing teams to ensure seamless project execution. Improved proposal turnaround time through process optimization and workflow alignment. Strengthened client relationships through proactive communication and delivery excellence.

Jul 2023 – Nov 2024 · 1 yr 4 mos · New Delhi, Delhi, India · Hybrid

• Managed a diverse portfolio of projects, including B2B, consumer, full-service, ad hoc, tracker studies, and sample-only projects from initiation to delivery, ensuring alignment with client expectations.
• Identified and allocated resources effectively to meet project goals, planning, designing, and scheduling phases for large initiatives while implementing structured timelines and milestones.
• Developed and initiated projects, managing costs and monitoring performance to adhere to budgets and quality standards, achieving project deadlines through effective coordination with contractors and stakeholders.
• Conducted thorough project reviews to identify areas for improvement, leveraging lessons learned to enhance future project execution and drive continuous improvement.

Jun 2021 – May 2023 · 1 yr 11 mos · Gurugram, Haryana, India · Remote

• Delivered exceptional service to clients in sample-only, B2B, and healthcare projects by maintaining and extending relationships, tailoring solutions to meet their needs, and ensuring satisfaction and loyalty through transparent communication and regular project updates.
• Collaborated closely with project team members to proactively identify and resolve issues, fostering a problem-solving culture that enhanced project outcomes, while developing customized strategies aligned with client business goals to drive overall success.
• Monitored project performance metrics to pinpoint areas for improvement, implementing efficiency-enhancing changes, and provided training and mentorship to junior team members, contributing to their skill development and overall team performance.

Jun 2018 – May 2021 · 2 yrs 11 mos

• Enhanced operational performance by executing action plans, resolving issues, and overseeing implementations, while managing a team of 50+ individuals.
• Evaluated team members' knowledge, skills, and strengths, assigning roles strategically to maximize talent and drive productivity.
• Improved health insurance operations by streamlining claims management processes, resulting in faster processing times and improved customer satisfaction.
• Developed and implemented best practices for claims processing, reducing errors and enhancing operational efficiency.
• Created new policies and procedures to support effective claims management, ensuring compliance with industry regulations.
• Optimized general insurance operations, leading initiatives that increased business issuance and improved overall service delivery.
• Collaborated with cross-functional teams to address claims-related issues, providing training and support to enhance team capabilities.

Jun 2018 – Aug 2020 · 2 yrs 2 mos

• Led team operations, performance management, and productivity improvement initiatives. Conducted training and coaching sessions to enhance team capabilities and output. Managed workflow, reporting, and operational metrics to drive efficiency. Implemented process improvements resulting in enhanced team performance.

Mar 2015 – May 2018 · 3 yrs 2 mos

• Managed leasing operations, customer onboarding, and business growth initiatives. Led client relationship management and operational support functions. Coordinated cross-functional teams across sales, supply, and operations. Trained and mentored team members, improving overall operational performance.

Aug 2014 – May 2018 · 3 yrs 9 mos · Gurgaon, Haryana, India · On-site

• Drove business success through effective driver management, optimizing vehicle leasing costs, and leading city launch teams for successful market expansion.
• Implemented operational processes that enhanced productivity, customer satisfaction, and increased revenue.
• Developed and executed effective incentive schemes to boost driver performance while managing a team of 20+ members.
• Coached and mentored high-performing employees, fostering a culture of excellence and preparing them for leadership roles

Mar 2014 – Feb 2015 · 11 mos

• Supported marketing campaigns and coordination for commercial real estate projects. Assisted in client engagement and operational activities.