SK SAMEERUDDIN

Operations Associate

Delhi, India5 yrs 1 mo experience

Key Highlights

  • Proven expertise in quick commerce operations.
  • Strong leadership skills managing diverse teams.
  • Skilled in data analysis for operational efficiency.
Stackforce AI infers this person is a Quick Commerce Operations Specialist with strong team leadership and data management skills.

Contact

Skills

Core Skills

Team LeadershipCustomer ServiceInventory ManagementManagementData Management

Other Skills

Quick commerce operationReal-Time Escalation ManagementManpower HandlingData AnalysisMicrosoft OfficeTeam ManagementTime ManagementTeam CoordinationLogistics ManagementCategory ManagementConvincing PeopleFinancial Understandingbasic knowledge of English speakingMicrosoft Excel

About

Experienced Shift Incharge with 1 year of experience at Zepto Kiranakart Technologies Pvt. Ltd. Skilled in managing inventory, data, TAT reports, and insights. Proficient in overseeing manpower, inbound and outbound processes, and categorizing grocery products. Seeking new opportunities to utilize my skills and contribute to the success of an organization. - Manage inventory, including fruits, vegetables, and non-veg and groceries products, ensuring adequate stock levels. - Oversee the inbound and outbound processes, ensuring timely and efficient order fulfillment. - Generate and analyze TAT reports and insights to improve operational efficiency and customer satisfaction. - Manage a team of employees, including allocation of tasks and monitoring performance. - Utilize Warehouse Management Systems (WMS) to optimize inventory management and streamline operations. - Handle Goods Receipt Note (GRN) processes, ensuring accurate recording of received goods. Skills: - Inventory management - Data management and analysis - TAT report generation and insights - Manpower management - Inbound and outbound process management - Categorization of grocery products - Proficient in Warehouse Management Systems (WMS) - Goods Receipt Note (GRN) handling

Experience

5 yrs 1 mo
Total Experience
1 yr 2 mos
Average Tenure
8 mos
Current Experience

Pronto

Hub supervisor

Oct 2025Present · 8 mos · Gurugram, Haryana, India

  • As a Hub Supervisor at Pronto, I manage end-to-end hub operations, ensuring maids are deployed to customers’ doorsteps within minutes — following a quick-commerce model of instant service delivery. I lead a team of 20–50 maids, focusing on punctuality, service quality, and customer satisfaction through real-time coordination and problem-solving.
  • Key Responsibilities:
  • Manage on-demand maid dispatches within minutes, ensuring quick and accurate deployment.
  • Supervise a team of 20–50 maids, maintaining attendance, discipline, and service quality.
  • Handle real-time customer and maid escalations, ensuring immediate resolution.
  • Coordinate closely with the Customer Support (CS) team for smooth daily operations.
  • Conduct daily briefings to ensure grooming, hygiene, and behavioral standards are maintained.
  • Drive operational excellence through planning, time management, and team motivation.
Quick commerce operationReal-Time Escalation ManagementTeam LeadershipCustomer Service

Instamart

Senior executive - RBP

Apr 2025Oct 2025 · 6 mos · Noida, Uttar Pradesh, India · On-site

Inventory ManagementManpower Handling

Flipkart

Assistant Store Manager

Jul 2024May 2025 · 10 mos · Dwarka, Delhi, India

Management

Zepto

Shift Incharge

Dec 2021Jul 2024 · 2 yrs 7 mos · vasant kunj

Data AnalysisMicrosoft OfficeData Management

Clovia

Inward executive

May 2021Feb 2022 · 9 mos · India

Education

Indira Gandhi National Open University

Bachelor of Arts - BA

Jul 2020Present

National Open School board NIOS Admission Form Class 10th 12th 2019-20Delhi

12th — Economics

Jan 2019Jan 2020

Stackforce found 100+ more professionals with Team Leadership & Customer Service

Explore similar profiles based on matching skills and experience