Dharam Mathur

Operations Associate

Delhi, India9 yrs 1 mo experience

Highly Stable

Key Highlights

Achieved 99% shipment adherence through SOP enforcement.
Delivered ₹40Cr+ annual cost savings via process automation.
Launched operations in 20 cities within 60 days.

Stackforce AI infers this person is a Logistics and Supply Chain Management expert with extensive experience in B2B operations.

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Skills

Core Skills

Supply Chain ManagementWarehouse OperationsFinancial GovernanceData ManagementLast-mile LogisticsCity OperationsLogistics ManagementVendor Management

Other Skills

SQLTableauCost ManagementSOP EnforcementPerformance TrackingData AnalyticsP&L ManagementDemand ForecastingMarket ExpansionRevenue GenerationOperations GovernanceSLA ComplianceLogistics GovernanceCost EngineeringProcess Automation

About

As an Assistant Manager at Flipkart, I oversee B2B supply chain and fulfillment operations for the Ekart network in Delhi-NCR, managing 150+ direct reports, 1 mother hub, 7 pickup hubs, and daily movement of over 200 tons. I have implemented financial governance measures, identified ₹60L in cost leakages, and introduced automated SQL-integrated payout reconciliation workflows, reducing settlement errors by 40%. With a PGDM in Logistics, Materials, and Supply Chain Management from Symbiosis Centre for Distance Learning and an MBA in Finance and Marketing from Maharaja Agrasen Himalayan Garhwal University, I focus on supply chain management, warehouse operations, and last-mile logistics. Utilizing tools such as Tableau, I strive to enhance operational efficiency through data-driven decision-making, SOP enforcement, and real-time performance tracking.

Experience

9 yrs 1 mo

Total Experience

3 yrs 11 mos

Average Tenure

1 yr 2 mos

Current Experience

Flipkart

Assistant Manager

Apr 2025 – Present · 1 yr 2 mos · Gurugram, Haryana, India · On-site

Managing end-to-end B2B supply chain and fulfilment operations across Flipkart's Ekart network in Delhi-NCR — overseeing 150+ direct reports,1 mother hub and 7 pickup hubs 1, and 200+ daily tonnage movement.
Financial Governance
Identified and closed ₹60L in financial leakages through systematic cost-sheet audits and compliance frameworks. Designed automated
SQL-integrated payout reconciliation workflows — reducing settlement
errors by 40%.
Operational Excellence
Achieved 99%+ shipment movement adherence in Q1 2025 through rigorous SOP enforcement, quality governance, and real-time. Performance tracking across first-mile inbound and last-mile
outbound operations.
Data & MIS
Built Tableau-based MIS dashboards tracking Delivery Success Rate, TAT, and FC-level KPIs — enabled 20% cost-per-shipment improvement through predictive analytics and route optimisation.
Client Excellence
Delivered 100% SLA adherence for marquee B2B clients including
Dixon, Raymond, Adidas, Campus, Phillips, Myntra & Flipkart across 50+ pickup & delivery routes.

Supply Chain ManagementWarehouse OperationsSQLTableau

Rapido

Associate Manager II

Aug 2024 – Apr 2025 · 8 mos · Bengaluru, Karnataka, India · On-site

Led B2B food delivery city operations across a 69-city network (Swiggy & Magicpin partnerships), managing 3,00,000+ daily orders in a high-velocity, high-volatility environment.
Market Expansion
Launched end-to-end operations in 20 Tier-2 cities within 60 days (legal, fleet, go-live) — generated ₹3Cr incremental revenue and established a repeatable scalability framework for rapid geographic
expansion.
Operations Governance
Sustained 3,00,000+ daily orders across 69 cities with consistent OTIF and SLA compliance. Led 69 city managers through institutional operational rigour and standardised SOPs.
Partner Economics
Benchmarked competitor incentive structures and redesigned partner payout models — reduced partner attrition by 35% while improving client retention by 28%.
P&L & Unit Economics
Managed city-level P&L and incentive budgets. Improved unit economics by 30% through demand forecasting (Excel/SQL) and fleet right-sizing.

Last-Mile LogisticsCity OperationsP&L ManagementDemand Forecasting

Zomato

Generalist

May 2017 – Aug 2024 · 7 yrs 3 mos · Gurugram, Haryana, India · On-site

Drove national-scale logistics governance across Zomato's 700+ city network over 7 years — one of the largest food-tech logistics operations in India, managing 20,00,000+ daily fulfillments.
National Scale
Commanded end-to-end logistics across 700+ cities with consistent SLA compliance and service quality. Orchestrated cross-functional alignment across product, tech, finance, and city ops teams at institutional scale.
3PL Financial Governance
Managed ₹17–20Cr monthly payouts across Rapido, Shadowfax & 8+ strategic 3PL partners — enforced 100% SLA compliance with zero critical audit variances through rigorous vendor reconciliation and contractual oversight.
Cost Engineering
Delivered ₹40Cr+ annual cost savings (15% per-order reduction) through process automation, lean redesign, and 3PL network optimisation.
Quality at Scale
Reduced order rejection rate to <0.7% across 2,00,000+ daily fulfillments via SQL-based real-time monitoring systems and enforced SOP compliance.
Vendor Spend Stewardship
Stewarded 200Cr+ in annual vendor and logistics financial operations with zero major audit variances across 3PL and in-house networks.