Jun 2023 – Dec 2024 · 1 yr 6 mos · Bengaluru, Karnataka, India · Hybrid

• As an accomplished Electric Vehicle Fleet Manager, I specialize in orchestrating the seamless integration and optimal performance of electric vehicle fleets. With a keen focus on sustainability and operational efficiency, I bring a wealth of experience in overseeing every facet of EV fleet management.
• 🚗 Fleet Optimization: Proven track record in maximizing fleet productivity through strategic planning, route optimization, and efficient vehicle utilization.
• 🔌 Charging Infrastructure Expertise: Successfully implemented and managed robust charging infrastructure, ensuring reliable and cost-effective operations.
• 🔧 Vehicle Maintenance Leadership: Spearheaded preventive maintenance programs, minimizing downtime and enhancing the longevity of EVs while optimizing operational costs.
• 💡 Innovative Technology Integration: Leveraged cutting-edge telematics systems and technology solutions to enhance real-time tracking, data analytics, and overall fleet performance.
• 🌱 Sustainability Advocate: Committed to reducing carbon footprints and fostering environmental responsibility, contributing to the organization's green initiatives.
• 📊 Data-Driven Decision-Making: Established and monitored key performance indicators, utilizing data insights for continuous improvement and informed decision-making.
• 🚀 Fleet Expansion Strategist: Successfully planned and executed the expansion of electric vehicle fleets in alignment with organizational goals and industry advancements.
• 🤝 Collaborative Approach: Built strong relationships with stakeholders, suppliers, and internal teams to streamline processes and ensure synergy in fleet operations.
• 🚨 Emergency Response Planning: Developed and implemented effective contingency plans, ensuring a swift and organized response to emergencies, breakdowns, and incidents.

Apr 2022 – Jun 2023 · 1 yr 2 mos · Belgaum, Karnataka, India · Remote

• As the Fleet Operation Lead at Zomato, I played a pivotal role in managing the delivery partner fleet within the assigned clusters. My responsibilities included:
• Strategic Fleet Management: Oversaw the delivery partner fleet, ensuring efficient operations within the assigned clusters. Tracked driver logins closely to maintain optimal supply availability in alignment with demand projections.
• Performance Analysis: Utilized data tools such as MS Excel and Google Sheets to analyze delivery partner performance metrics. Evaluated productivity, identified and addressed instances of fraud, and maintained a focus on service quality.
• Collaboration and Coordination: Worked closely with the demand team to project order volumes and collaborated on down-trending merchants. Fostered seamless communication channels to align operational strategies with business needs.
• Driver Engagement and Retention: Implemented strategies for re-engaging inactive drivers and conducted field support within assigned clusters. This proactive approach significantly reduced driver churn and enhanced overall fleet stability.
• Communication Management: Responsible for disseminating important updates to delivery partners through effective communication channels. Ensured timely and clear communication regarding policy changes, operational updates, and other relevant information.
• Issue Resolution: Provided timely resolutions to driver tickets, addressing concerns promptly to maintain a positive and productive working relationship with delivery partners.
• My tenure as City Fleet Operation Lead at Zomato allowed me to contribute significantly to optimizing fleet operations, enhancing performance metrics, and fostering positive relationships with delivery partners.

Jan 2021 – Apr 2022 · 1 yr 3 mos · Bangalore Urban, Karnataka, India · On-site

• As the Operations and Inventory Lead at Udaan B2C, I played a pivotal role in optimizing and managing the end-to-end operations of the business unit. My responsibilities spanned a diverse range of functions, and my contributions significantly impacted efficiency and productivity. Some key highlights include:
• Strategic Inventory Management: Spearheaded effective inventory planning and control measures, ensuring optimal stock levels to meet customer demand while minimizing excess.
• Process Optimization: Introduced streamlined processes that enhanced overall operational efficiency, reducing lead times and increasing order fulfillment rates.
• Team Leadership: Led a dynamic team, fostering a collaborative work environment and providing guidance to achieve operational excellence. Implemented training programs to enhance the team's skills and capabilities.
• Vendor Relations: Developed and nurtured strong relationships with suppliers and vendors, negotiating favorable terms and ensuring a robust supply chain for uninterrupted operations.
• Data-Driven Decision Making: Utilized data analytics to make informed decisions, implement cost-saving initiatives, and identify areas for continuous improvement.
• Cross-Functional Collaboration: Collaborated with cross-functional teams, including logistics, sales, and customer support, to ensure seamless coordination and alignment of operations with overall business objectives.
• Quality Assurance: Implemented stringent quality control measures to guarantee product integrity and customer satisfaction, contributing to a positive brand image.
• Project Management: Successfully executed various projects, from system implementations to process reengineering, contributing to the overall growth and efficiency of the operations.
• My tenure at Udaan B2C was characterized by a commitment to excellence, a focus on strategic planning, and a dedication to driving operational success in a dynamic and fast-paced environment.