Naveen Dhankar

Operations Associate

New Delhi, Delhi, India18 yrs 6 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

15+ years of retail management experience
Proven track record in sales growth
Expert in customer satisfaction enhancement

Stackforce AI infers this person is a Retail Management Expert with a strong focus on sales operations and customer satisfaction.

Contact

naveen_dhanker@yahoo.co.in LinkedIn

Skills

Core Skills

Sales OperationsCustomer SatisfactionPeople Management

Other Skills

Visual MerchandisingLeadership skillsStaff DevelopmentSales AnalysisBudgeting & Cost ControlOperations & Inventory ManagementPerformance Tracking & EvaluationsBrand Building StrategiesRapport & Relationship BuildingInventory ManagementStock ManagementRetail SalesStock ControlCost ManagementCustomer Service

About

Results-oriented retail manager with 15+ years of experience driving sales growth and exceeding revenue targets through strategic merchandising and operational optimization. Proven ability to enhance customer satisfaction and lead high-performing teams to deliver exceptional retail experiences.

Experience

18 yrs 6 mos

Total Experience

3 yrs 8 mos

Average Tenure

8 yrs 2 mos

Current Experience

Olfactive luxury perfumes

Retail Store Manager

Apr 2018 – Present · 8 yrs 2 mos · Delhi, India · On-site

Developed opening & closing procedures & daily store operations including cash handling, deposits,
inventory counts, crisis management & shift procedures to improve efficiency by 8%.
Trained & supervised a team of 20 staff achieving 20% increase in customer satisfaction score.
Developed & executed visual merchandising plans that enhanced the store aesthetic appeal contribuiting to 20% increase in sales.
Oversaw inventory management, stock replenishment, reducing stockouts by 30% through optimal stocklevels.
Implemented promotional stratigies & in-store events , leading to 25% increase in footfall & 10% boost in average transaction value.
Closely working with RFOM for collating reports & taking follow up from regions.

Visual MerchandisingLeadership skillsStaff DevelopmentSales AnalysisBudgeting & Cost ControlOperations & Inventory Management+17

Marks and spencer

Department Manager

Oct 2014 – Mar 2018 · 3 yrs 5 mos · New Delhi Area, India

Updating month end reports related to retail operations & overseeing all transactions & co curricular activities.
Probing & sales analysis for all BU( menswear, womenswear, kids, lingerie & beauty) on Tuesday, cost analysis & action taken on Wednesday, people training & performance management on Thursday & weekend dedicated to sales.
Operational feedback, RPF analysis, SPR action plan, SLG report & stock take action plan presentation to regional manager.
Prepare & present SWOT analysis report to regional manager on monthly basis

People Managementshrinkage management

Apple

Assistant Store Manager

Aug 2013 – Sep 2014 · 1 yr 1 mo · Gurgaon, India

Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.

People Managementshrinkage management