Akanksha Baksi

Business Development Executive

Bengaluru, Karnataka, India4 yrs 8 mos experience

Most Likely To Switch

Key Highlights

Proven ability to manage client relationships effectively.
Strong communication skills in customer service roles.
Experience in coordinating successful social media campaigns.

Stackforce AI infers this person is a Client Relations and Customer Engagement Specialist with a focus on e-commerce and education.

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Skills

Core Skills

Client RelationsCustomer ServiceEducation

Other Skills

Transaction MonitoringSourcingPeople ManagementCustomer Service ManagementTechnical SupportCurriculum DevelopmentTeachingNegotiationHiringOnboardingHR ConsultingProject ManagementOrganization SkillsRecruitingHuman Resources (HR)

About

Experienced client relations and customer engagement expert with 3+ years in building and maintaining strong client relationships. Proven ability to effectively manage communication, coordinate social media campaigns, and deliver exceptional solutions in both e-commerce and educational settings. Committed to continuous improvement and exceeding client expectations.

Experience

4 yrs 8 mos

Total Experience

1 yr 2 mos

Average Tenure

1 yr 6 mos

Current Experience

Concentrix

Senior Representative

Dec 2024 – Present · 1 yr 6 mos · Bengaluru, Karnataka, India · On-site

Transaction MonitoringClient Relations

3 cut studio

Client Coordinator

Jan 2024 – Jan 2025 · 1 yr · Mumbai, Maharashtra, India · Hybrid

Served as the primary client liaison, managing communication and ensuring project success. Coordinated social media campaigns, collaborated with internal teams, and maintained strong client relationships through effective communication and attention to detail.

SourcingPeople ManagementClient Relations

Amazon

Customer Service Executive

Jun 2023 – Dec 2023 · 6 mos · Kolkata, West Bengal, India · Remote

I leverage my strong communication and problem-solving skills to guide customers through product inquiries, order issues, and more. Each day brings new challenges and opportunities to learn about diverse products and services.
Maintaining a positive and professional demeanor is crucial, and I take pride in fostering positive customer experiences while adhering to company policies in a fast-paced environment.
My technical skills and proficiency in customer service software allow me to efficiently research and troubleshoot concerns, ensuring customer satisfaction is always at the forefront.

Customer Service ManagementTechnical SupportCustomer Service

Self-employed

Private Tutor

Sep 2021 – Jul 2023 · 1 yr 10 mos · Kolkata, West Bengal, India · On-site

I've had the privilege of igniting a love for learning in young minds as a private tutor for children in grades 1-5. Witnessing their "aha!" moments and growing confidence in their academic journeys has been incredibly rewarding.
I personalize my approach to cater to each student's unique learning style and needs, fostering a fun and engaging environment that empowers them to grasp new concepts and excel in various subjects. This experience has not only strengthened my communication and patience but also reinforced my passion for making a positive impact on children's educational development.

Curriculum DevelopmentTeachingEducation