Rajneesh Kumar Rai

Operations Associate

North Delhi, Delhi, India2 yrs 6 mos experience

Key Highlights

Expert in fraud prevention and operational compliance.
Strong background in customer service and satisfaction.
MBA graduate with a focus on marketing and operations.

Stackforce AI infers this person is a skilled professional in E-commerce operations and fraud prevention.

Contact

Skills

Core Skills

Fraud PreventionBusiness OperationsCustomer Service

Other Skills

Adherence to sopFraud InvestigationsRisk AssessmentMicrosoft ExcelBack-end OperationsSales OperationsClient RelationsGenerating InsightRecommendationImproving SOPTeam CoordinationBusiness Process ImprovementOperations ManagementticketsHTML

About

With demonstrated skills in marketing and operations i have done my MBA from BVIMR Delhi . Also I've worked at Amazon as a Business Operations Specialist for one and half year. I've also taken courses in Excel and Digital Marketing because I'm super interested in those areas. I'm a hard worker, passionate about what I do, and I believe I'm a great team player. Currently looking for a job opportunity. Let's connect and chat more! #opentowork #backendoperations #amazon #operationsjob #fraudprevention #operationsspecialist

Experience

2 yrs 6 mos

Total Experience

1 yr 3 mos

Average Tenure

Current Experience

Amazon

Business Operations Specialist

Dec 2021 – Jun 2023 · 1 yr 6 mos · Hyderabad, Telangana, India

In my work experience, I have played a crucial role in Amazon's fraud prevention efforts, working closely with sellers to ensure compliance with predefined SOPs and guidelines. My expertise lies in generating valuable insights and findings to enhance the organization's operational procedures. Through meticulous analysis, I have contributed to identifying and mitigating fraudulent activities, safeguarding Amazon's clients and reputation This comprehensive skill set has been instrumental in maintaining a secure and customer-centric environment within the e-commerce giant.

Adherence to sopFraud InvestigationsFraud PreventionBusiness Operations

Urban company

Operations

Jun 2020 – Jun 2020 · 0 mo · Gurugram, Haryana, India

Throughout my work experience, I have honed my skills in working live on tickets, expertly resolving diverse customer issues with a strong focus on achieving utmost satisfaction. Embracing a continuous improvement process, I swiftly address concerns, ensuring real-time responses and tailored solutions. My dedication to understanding the unique context of each customer enables me to provide the best service possible, fostering loyalty and positive brand perception. Learning from each interaction, I optimize strategies and deliver a seamless experience, forging lasting customer relationships and upholding a standard of excellence in service provision.

Customer ServiceMicrosoft Excel