Jan 2020 – Jan 2025 · 5 yrs · Bangalore Urban, Karnataka, India

• I am responsible for the Design of different aspects of CX Cloud, one of the most sought after product of CISCO Customer Experience.
• The current focus of our team is UX of Insights and Analytics(I&A). I&A is based on usage and telemetry data generated from the Cisco portfolio, spotlighting customer consumption of the overall product and specific features and enabling ongoing partner-to-customer discussions to help deliver customer satisfaction and identify partner upsell opportunities.
• Closely work with Leadership and team to set organisation goals, create team assignments, and effectively engage team members to achieve goals
• Provide leadership and guidance to design team spanning interaction designers, visual designers, UI prototypers and user researchers and college interns.
• Spearheaded design of premium offering of CX Cloud, achieving a 10% increase in user engagement
• Collaborated with 5 cross-functional global teams across 4 regions to deliver unified and consistent designs of 6 Cisco products leading to $ 800mn revenue
• Enhanced Design, PM, UI Engineering collaboration by designing and implementing Design Handoff Process, reducing development cycle time by 30%
• Managed team of 12 designers across 4 functions, fostering culture of continuous learning and innovation leading to filing of 6 patents, 90% employee satisfaction and winning a national hackathon
• Evangelised Visual thinking framework by conducting 4 Cisco wide sessions resulting in enhanced collaboration

May 2018 – Jan 2020 · 1 yr 8 mos

Nov 2011 – Nov 2017 · 6 yrs · Bengaluru Area, India

• With a vision to make digital interaction tangible, natural and FUN, we created some of the pioneering products in different industry verticals.
• We worked with clients like Tanishq, Godrej, Tata Motors, Sobha Developers, Brigade, Puravankara, Mantri, TCS, Microsoft, FutureGroup, and many more.
• Set up an excellent team of 12 people having the varied skillset and built hardware and software products that are used at scale.
• Responsible for Design, Development, and Support for OoBI - realiT Surface, a one-stop solution for showcasing Real Estate properties offline in a natural and immersive way.
• Made a successful exit when OoBI was acquired by NewsCorp, Accel, SAIF backed company PropTiger
• My responsibilities were
• Handle Technology, Design, Operations, Finance, and HR
• Work with stakeholders to understand business drivers and based on that develop design concepts
• Make conceptual and stylistic decisions, creating layouts, mockups and prototypes to illustrate their design idea to members team and stakeholders
• Create the solution and technical architecture of the product and execute with the team of programmers
• Oversaw multiple creative and development projects at one time. This would include creating teams, creating timelines, overseeing design direction, ensuring all deadlines are met, confirming clients are satisfied with the quality of result and troubleshooting any issues that may arise during the duration of the project
• Create Project proposals with estimations for effort, resource, cost, and timeline
• Drive Business pitches to clients and investors
• Manage Financials of the startup
• Identify potential team member and Build an A-class team of programmers and designers

Jul 2010 – Nov 2011 · 1 yr 4 mos

• Successfully lead end to end interaction and user experience design of a CISCO product for emerging market.

Jul 2008 – Jul 2010 · 2 yrs

• Responsible for UI Design of various Symantec products in the domain of Data Security and Risk management. The focus was more on products using virtualization technology. Apart from this I was actively involved in experimental lab setup for exploring new modes of interactions.

Jan 2008 – Jun 2008 · 5 mos

• As part of my final project I worked with Microsoft, India Development Center. I was involved in User Research, Conceptualization and Prototyping of ideas of the project. The project aimed at making Television a powerful medium of information dissemination while maintaining it's media richness.

Jan 2006 – Jan 2008 · 2 yrs

• I have done number of projects for Indian, US and Dubai based clients. These projects range from design and development of websites (mainly flash), end user applications, mobile applications to full body interactive installations.

Jan 2004 – Jan 2006 · 2 yrs

• I started as a software programmer at TCS. I then moved to designing interfaces of softwares applications, designing and developing prototypes of products for new markets. I have also successfully lead a project with it's management and administration.
• There have been immense learning during my stay at TCS in form of team management, technology advancement and realization of my future goals.

Jan 2003 – Jan 2004 · 1 yr

• I was responsible for development of a digital tool for Lateral Thinking proposed by Dr. Edward D' Bono. The tool allowed users to generate ideas around a problem/opportunity and gave a framework to validate them.
• The project was done as a part of final year thesis of B.E. Computer. The project allowed me to learn various stages of SDLC, project management and important aspects of UI design. The tool is now available as a TCS product by the name of D' Bono Tool.