Feb 2022 – Present · 4 yrs 4 mos · Noida, Uttar Pradesh, India

Mar 2018 – Jan 2022 · 3 yrs 10 mos · Noida, Uttar Pradesh, India

• I m working over there as Back officer and my work is to handle Tickets.

Jan 2016 – Feb 2018 · 2 yrs 1 mo · Noida, Uttar Pradesh, India · On-site

•  Communicate with customers who have escalated issues to determine beneficial resolution and ensure timely follow-up to verify that complaints have been addressed and satisfied.
•  Collaborate with colleagues to determine areas for improvement, review departmental performance, and develop ideas for better service to customers.
•  Assisted the sales team for incoming requests for new services
•  Handled incoming questions from the clients
•  Provided feedback of the customers to the management for improving the services
•  Managed to keep records of customer interactions, transactions, complaints, comments as well as actions taken, process orders, forms and applications
•  Training, developing and supporting the New joiners to increase their knowledge and overall performance.