Dr.Apoorva Joshi — Co-Founder

Seasoned healthcare operations leader with a proven track record in scaling impactful care delivery models, driving customer-centric innovation, and fueling growth in India's burgeoning longevity economy. As the head of national care operations and customer experience at Samarth Care—India's foremost elder care organization—I lead a dynamic 500+ member network, delivering empathetic, high-quality services to thousands of seniors. My focus: elevating NPS scores, slashing churn through retention strategies, and instilling operational excellence to meet the evolving needs of our expanding member base in a rapidly aging society. Drawing from a diverse career spanning healthcare delivery, consulting, and vibrant startup ecosystems, I've honed expertise in business modeling, ROI optimization, strategic people management, and cross-functional collaboration. Whether architecting retentive frameworks for care operations or aligning teams to achieve sustainable, mission-driven outcomes, I've consistently propelled organizational growth and stakeholder success in fast-paced environments. At my core, I'm passionate about the fusion of healthcare innovation and human-centered design—tackling real-world challenges like access disparities, preventive wellness, and dignified aging through technology and empathy. Now, I'm channeling this on-the-ground insight into leadership roles in healthtech venture capital and startups, where I aim to identify, invest in, and scale transformative solutions in digital health, elder tech, AI-driven diagnostics, and beyond. If you're a founder building game-changing healthtech or a VC firm seeking a partner with operational depth and strategic vision, let's connect and explore how we can drive lasting impact together. #HealthTech #VentureCapital #HealthcareInnovation #Startups #ImpactInvesting

Stackforce AI infers this person is a healthcare operations leader with expertise in healthtech and startup ecosystems.

Experience: 11 yrs 10 mos

Skills

Business Strategy
Customer Experience
Operations Management
Start-up Consulting
Venture Capital

Career Highlights

Led a 500-member operations network in elder care.
Improved customer satisfaction and retention strategies.
Expert in scaling healthtech and startup ecosystems.

Work Experience

Samarth Care

Senior Manager (3 mos)

Self-employed

Independent Consultant (1 yr 10 mos)

nasscom

Deputy Manager (2 yrs 3 mos)

Senior Associate (1 yr 8 mos)

Deloitte India (Offices of the US)

Business Analyst (3 yrs 2 mos)

Identify Oral Care Pvt. Ltd

Management Trainee (2 mos)

Manipal University Student Research Forum

Treasurer (1 yr)

Joshi Medical Centre

General Dentist (2 yrs)

Education

Master of Business Administration (MBA) at School of Management, Manipal University

Bachelor of Dental Surgery at IDST

High School Diploma at Delhi Public School (DPS), R.K. Puram

Dr.Apoorva Joshi

Co-Founder

India11 yrs 10 mos experience

Highly Stable

Key Highlights

Led a 500-member operations network in elder care.
Improved customer satisfaction and retention strategies.
Expert in scaling healthtech and startup ecosystems.

Stackforce AI infers this person is a healthcare operations leader with expertise in healthtech and startup ecosystems.

Contact

Skills

Core Skills

Business StrategyCustomer ExperienceOperations ManagementStart-up ConsultingVenture Capital

Other Skills

ROI ManagementPeople ManagementEthical LeadershipGrowth StrategiesBusiness Growth StrategiesGrowth ManagementBusiness ModelingDesign-BuildProduct StrategyStartupsStrategyOpsHealthcarechief of staffInvestment Strategies

About

Experience

11 yrs 10 mos

Total Experience

2 yrs

Average Tenure

1 yr 10 mos

Current Experience

Samarth care

Senior Manager

Aug 2025 – Nov 2025 · 3 mos · Gurugram, Haryana, India · On-site

Leading the national care operations and customer experience function at Samarth — India’s leading elder care organization — with a mandate to strengthen service quality, retention, and trust across a growing member base.
I oversee a 500-member operations network, including Delivery Managers, Care Leaders, and Care Counsellors, ensuring that every family receives thoughtful, reliable, and empathetic care. My focus spans day-to-day operational delivery as well as long-term customer success — improving NPS, reducing churn, and embedding process excellence across the organization.
Beyond operations, I partner with leadership to shape Samarth’s retention strategy, design and implement SOPs, and align tech and finance systems to enable seamless, scalable service delivery. My role combines customer empathy with structured execution — balancing the human aspect of care with measurable operational outcomes.

Customer ExperienceDesign-BuildOperations Management

Self-employed

Independent Consultant

Aug 2024 – Present · 1 yr 10 mos

o Created and launched a new home décor brand. Scaled from 0 to 1000+ clients.
o Advised early-stage founders on business expansion and go-to-market strategies.
o Facilitated change management and strategic planning across client organizations.
o Provided business analysis, market research and investor readiness support.

Business StrategyROI ManagementPeople ManagementEthical LeadershipGrowth StrategiesBusiness Growth Strategies+5

Nasscom

2 roles

Deputy Manager

Promoted

Apr 2022 – Jul 2024 · 2 yrs 3 mos · Noida, Uttar Pradesh, India

Oversaw and enhanced startup incubation, mentorship and fundraising programs across entire North India with a special focus on Delhi-NCR.
Collaborated with founders to refine their value proposals, incorporating feedback from potential investors to increase success rates.
Streamlined the fundraising process, conducting thorough due diligence on potential startups & investors.
Facilitated deal negotiations between startups and investors, ensuring mutually beneficial agreements were reached.
Increased startup success rates by providing tailored consulting services and strategic advice.
Developed customized funding strategies based on each startup''s unique strengths and needs.
Connected entrepreneurs with valuable networking opportunities at industry events and conferences.
Managed a diverse portfolio of clients across various industries, tailoring consulting services accordingly.
Managed budgets for staff operations to keep costs low and maximize profits.

Product StrategyStart-up ConsultingStartupsCustomer ExperienceDesign-BuildOperations Management+1

Senior Associate

Sep 2020 – May 2022 · 1 yr 8 mos · Noida, Uttar Pradesh, India

Customer ExperienceDesign-BuildOperations Management

Deloitte india (offices of the us)

Business Analyst

Jul 2017 – Sep 2020 · 3 yrs 2 mos · Greater Hyderabad Area

o EMR (EPIC) testing and optimization for major U.S. hospital clients.
o Conducted ROI modeling, gap analysis, and stakeholder training.
o Delivered 30% productivity gain through best-practice training programs

Customer ExperienceDesign-BuildOperations Management

Identify oral care pvt. ltd

Management Trainee

Apr 2016 – Jun 2016 · 2 mos · Delhi

Secured partnerships with 50+ dentists through product demos and ROI presentations for a new dental-insurance platform, driving initial user base growth by 40%.
Streamlined onboarding workflows and claims-model training, reducing average setup time per provider by 20%.
Produced weekly KPI reports and P&L forecasts, enabling leadership to pivot marketing spend toward highest-ROI channels.
Used company reports to analyze sales, gross profit and inventory activities.

Manipal university student research forum

Treasurer

Jan 2016 – Jan 2017 · 1 yr

Job description includes budgeting, maintenance of accounts, planning and organizing various research events.

Joshi medical centre

General Dentist

Jun 2013 – Jun 2015 · 2 yrs · Greater Delhi Area

Founded and managed the Dental wing of an established medical center, overseeing a team of 5 support staff and driving 30% year-over-year revenue growth.
Redesigned pricing and service bundles, leading a branding campaign that increased patient visits by 25% within 6 months.
Implemented patient-tracking systems and operational protocols to improve clinic utilization from 60% to 85%.
Performed various dental procedures for a diverse clientele, including fillings, extractions, root canals, and crown placements.
Improved patient oral health by performing comprehensive dental examinations, diagnoses, and treatments.
Developed long-lasting relationships with patients by providing compassionate care and addressing concerns promptly.
Educated patients on proper oral hygiene practices, leading to improved overall oral health.