Aug 2024 – Present · 1 yr 10 mos

• Acted as primary operational interface between MS, MD, and DGM offices, coordinating inputs from departments, preparing governance briefs, and tracking 95% timely closure of executive action points
• Coordinated ICU operations covering beds daily, managing nursing deployment and equipment readiness, monitoring CLABSI, CAUTI, and VAP compliance with 92% adherence to infection prevention bundles
• Managed billing and TPA coordination, handling claims, improving pre-authorization turnaround, and reducing Mediclaim denial rate through documentation validation checks
• Conducted infection control surveillance across ICU, OT, and wards covering patient touchpoints, maintaining 94% compliance in HCAI reporting and audit submission cycles
• Monitored biomedical equipment readiness for devices, including ventilators, monitors, and infusion pumps, guaranteeing 98% adherence to PPM schedules and AMC/CMC documentation updates
• Delivered structured training programs for RMOs, nursing staff, and paramedics covering IPSG, MLC handling, and escalation protocols, enhancing training completion coverage to 88%

Apr 2024 – Jul 2024 · 3 mos

• Directed daily patient flow and bed allocation across OPD, IPD, and Emergency handling cases, upholding bed occupancy tracking accuracy through real-time coordination with clinical units
• Managed TPA coordination for insurance cases, facilitating claim follow-ups and documentation verification, driving a 17% decrease in claim settlement delays
• Engaged in scheduling OT cases in specialties, monitoring procedures, and maintaining 88% first-case start compliance through coordination with the surgical team
• Facilitated NABH accreditation preparation by organizing audit data, supporting 90% timely closure of documentation gaps identified during internal quality and compliance reviews

May 2023 – Jul 2023 · 2 mos · Indore, Madhya Pradesh, India · On-site

May 2023 – Jun 2023 · 1 mo

• Evaluated patient history, diagnostic reports, admissions, discharges, and transfers, maintaining 94% documentation accuracy while improving bed status updates through systematic record tracking
• Collaborated with the MRD team in organizing and verifying 100% inpatient records, reducing documentation gaps through systematic file checks and validation processes
• Facilitated biomedical equipment tracking for devices, updating maintenance records, and achieving 95% adherence to preventive maintenance schedules and compliance logs

Aug 2022 – Jan 2023 · 5 mos · Indore, Madhya Pradesh, India

Nov 2021 – Jul 2022 · 8 mos

• Supervised floor operations and supported daily quality rounds covering patient touchpoints, identifying process gaps, and guaranteeing 93% compliance with clinical documentation standards
• Implemented IPSG (International Patient Safety Goals) at the floor level in departments, facilitating adherence to safety check protocols through regular monitoring and staff reinforcement
• Maintained patient clinical records through audits, verification checks, & precise documentation practices

Jun 2021 – Jun 2022 · 1 yr · Indore, Madhya Pradesh, India · On-site

Jun 2021 – Jun 2022 · 1 yr

• Completed 12-month clinical exposure covering diagnosis, treatment planning, restorative dentistry, and oral surgery while managing patient consultations with 95% protocol adherence
• Attended ward rounds and clinical discussions for inpatients, supporting treatment monitoring and maintaining 94% accuracy in patient status updates and records
• Performed patient counseling sessions for cases, improving treatment understanding and compliance discussions through structured communication and education support