Apr 2017 – Jun 2021 · 4 yrs 2 mos · Bengaluru Area, India

• Senior Program Manager at Amazon advertising.
• Lead display ads customer success team (account management) for display Advertising
• We are responsible for value delivery through display ads for top brands in major appliances, kitchen & home, outdoor, automotive, industrial & DIY categories
• Lead a team of AMs to maximize the customer value through data driven and analytics based insights, solutions, decisions making
• Custodian of brand and customer trust and help both stakeholders discover most relevant fit in other
• Program owner for automation projects and process improvement initiatives, related stakeholder management and subsequent change management to ensure timely program delivery
• Proficient in latest data analytics tools like R & Python and leverage visualization to generate, validate and communicate insights

Sep 2014 – Mar 2017 · 2 yrs 6 mos · Bengaluru Area, India

• Program Management:
•  Project execution, monitor, control & closure of process automation, transformation and change management
•  Program manager for pan India MIS ETS implementation for different banking, IT and eComm client MNCs
•  Project executed in coordination with CEO’s office, with direct involvement of client CEO & CFO
•  Largest user base in single launch across 17 sites in 7 cities (~40,000 unique users)
•  Leading a team of 22 (2 Sr. Manager, 4 Manager, 4 Asst. Manager, 12 Ops. Exe.)
•  Managing P&L of the project ensuring healthy gross margin by managing the project parameters
•  Successfully completed 30 projects and managed the accounts demanding varying degree of change management
•  Interacting with top executives such as CXOs, procurement head, Head of IT of fortune 500 clients for illustrating the perspectives and the value derived from the projects
•  Gathering & documenting business requirements of clients for F&E and continuous interaction with cross functional team for delivery of the same
•  Leading requirement gathering, contextual inquiry effort, product spec, user story development for 2 major modules (multi office and shuttle routing) and device upgrade (for multi office)
• Account Management:
•  Managing CRM, prioritize feature requests and customer ask on competing parameters
•  Roll out new F&E, ensuring usability, feedback collection for further enhancements
• Pre-sales
•  Proposal development, responding to RFP, RFQ & RFI
•  Cost estimations, scoping & preparing SOWs, prepare work breakdown structure
• Internal strategic initiatives
•  Used data analytics to get insights into MIS security module, which is next prioritized overhaul target

Apr 2013 – Aug 2014 · 1 yr 4 mos · Gurgaon, India

• Roles & Responsibilities:
• Market Research:
• 1. Provide secondary research reports for market insight
• 2. Gather market intelligence through various sources/channels on regular basis and track the industry trends and identify the search service requirement for various industry
• 3. Conduct research through secondary non-syndicated sources and mapping industries to identify possible business opportunity for the company
• 4. Conduct secondary research to understand the client business and industry for preparing a pitch or to aid the client in decision making regarding various openings/mandates
• 5. Provide data to the internal teams relating to Organization mapping, Competition analysis, Benchmarking, Market intelligence and Market mapping
• Account Management and Project Management:
• 1. Responsibility includes interacting and maintaining relationship with Director/CXO level people on regular basis to understand their requirement and execute projects accordingly
• 2. Directly dealing with client and managing client expectations
• 3. Stakeholder management for various projects
• 4. Negotiation with clients on various closure related issues
• 5. Managing resources

Jan 2012 – Jan 2012 · 0 mo

• Project Description:
• 1. Questionnaire preparation for market survey
• 2. Surveying the market and record the responses from various CNC users and industries having material cutting requirement
• 3. Conversion of the response and analysis using SPSS
• 4. Identifying the gap in customer needs and offerings through primary research analysis result
• 5. Insights provided to Water Jet Germany for new service offering to better suit the industry needs in Chennai
• 6. Insights provided about market awareness of the technology available, and recommendations made for increasing the product awareness and for market development
• 7. Identify opportunities and strategies to effectively target the still not approached markets
• Tools Used:
• SPSS / SAS, market research tool, analytics, Questionnaire preparation, frequency analysis, cross-tab, Hypothesis testing, z-test, chi-sq test, and Qualitative analysis, primary and secondary research

Jul 2009 – Jun 2011 · 1 yr 11 mos

• Roles & Responsibilities:
• Client Management:
• The clients were the center and state utilities and private sector units. Worked on projects for clients like NTPC, PGCIL, state Utilities like Assam Electricity Grid Corporation Limited and private players like Hindalco Jharsuguda.
• The work involved continuous interaction with client in relation to the project progress, technical discussions and billing and negotiation regarding the extra work not specified in the contract.
• Team size: 10-15 people on site and 2 Junior Engineers in office
• Project Management & Responsibility:
• 1. Estimation for an upcoming project or ongoing project (civil engineering/construction part of project)
• 2. Ensuring on time Billing of the project to the client and from the contractor
• 3. Bidding support to the techno marketing team on various aspects related to civil engineering and operational challenges
• 4. Bidding for upcoming project Projects
• 5. Reconnaissance to check the operational challenges and availability of the raw/construction material around the proposed site and to gather intelligence regarding the potential risk to the project
• 6. Design and Construction Management of various projects with the help of site teams reporting to regional HQ
• 7. Managing site teams involved checking the motivation level and cohesiveness of the team members
• 8. Contractor Management involved ensuring proper cooperation with the site staff, billing of the work at proper times according to the company policies
• 9. Safety Initiative on the Project Sites regarding the Labor Hutment & Sanitation