Dec 2021 – Oct 2024 · 2 yrs 10 mos

• Senior Product Manager - Commerce
• Built self-service capabilities that enabled customers to change plan types, cancel subscriptions, and manage billing admins autonomously, reducing support inquiries by 25%.
• Empowered billing admins to manage subscriptions, resulting in a 18% increase in plan upgrades and a 15% reduction in churn.
• Streamlined payment management, allowing customers to add, edit, and delete payment methods with ease, reducing payment failures by 26%.

Jun 2020 – Dec 2021 · 1 yr 6 mos

• Senior Product Manager - myCargill.com
• myCargill.com is a self-service portal for supply chain users and farmers that helps them in managing their contracts, deliveries, invoices and payments.
• Responsible for digitalization of supplier & customer journeys by building self-service features that transform how customers and Cargill engage.
• Built self serve access to Contracting - online declarations, new contract creations, view/update existing contracts that helped reducing the TAT for contract maintenance from 4.73 days to 1 day
• Developed scheduling workflows that help users to view, create and update schedules of delivery. This helped in reducing overdue nominations from 18.6% to 10.24%.
• Conceptualized deliveries workflow to help users find all details of shipments, transport information, weights, quality details that helped in reducing quality disputes by 38%.

Apr 2019 – Jun 2020 · 1 yr 2 mos

• Senior Product Manager - Heathrow.com
• Built At-Airport experience for users that enable them to be updated about their flight status, navigate to gates and leverage the time in airport to shop and eat. These led to increase in average session time by 23% and increase in MAU by 22%.
• Developed user workflows for Find Flights that helped passengers and non-passengers to view flight information leading to reduction in page drop off by 16%
• Redesigned homepage to have streamlined user workflows for access to all Heathrow services that helped upsell/ cross-sell leading to increase in parking leads by 17%, new Rewards registrations by 5% and Lounge bookings by 8%

Jan 2018 – Mar 2019 · 1 yr 2 mos · Pune Area, India

• Experience track, Product Owner
• Key responsibility of enhancing customer experience by redesigning user journeys in a Commercial Corporate Cards application for one of the major US banks.
• Built User flows for cardholders enabling them to view and manage their card accounts and statements.
• Created epics and user stories with product specifications and facilitated teams with grooming sessions post the prioritization and planning of sprint deliverables

Oct 2016 – Dec 2017 · 1 yr 2 mos · Mumbai Area, India

• Academic Projects:
•  Business Analytics: Developed a mathematical model that will predict whether a given day’s stock market performance will fall into the Up bucket or the Down bucket using the past 5 days’ percentage changes in the Standard & Poor’s 500 (S&P) stock index.
•  Online Travel Industry Analysis: Studied the growth potential and attractiveness of Indian Online Travel Industry by applying Porter’s Five Forces. Studied MakeMyTrip’s company profile, current offerings and key initiatives. Proposed strategies for MMT to remain the market leader in India.
•  Increasing User Engagement in Mobile Apps: Studied existing market and product features of 5 mobile apps and proposed enhancements to UI, sections and suggested user engagement initiatives.
•  User Generated Content Analytics: Conducted social sentiment analysis of people regarding Vegan Milk and created Market Entry strategy- city to start and influencers to tap – Received Certificate of Appreciation by SPJIMR.
•  Social Media Analytics: Scrapped social media using python scripting to analyse the perception of the general public about the various Indian government initiatives in the past three years.
•  IT Strategy: Consulted a start up in sports event management space to devise an IT strategy for the next two years by creating a mission and vision statement, identifying prospective clientele and positioning the product to market effectively. This helped the start up to identify a business model and formulate a strategy in play in the segment.

Dec 2013 – Dec 2016 · 3 yrs

• Enhanced event management product by conceiving ideas through user research for web solutions.
•  Gathered requirements by interviewing internal & external stakeholders and closely working with the UX and engineering team to enhance product features.
•  Built Approval workflow module that enabled event delegates to request for flights and their supervisors to approve/reject as per event policies and thus making the bookings – Received Guru Award from Tech Mahindra.
•  Conceived web module for handling transport requests – on average 10,000 requests per event are now managed seamlessly using this module.
•  Developed web module for background security workflow – eliminated data inconsistency and enhanced coordination between accreditation and national security agency.
•  Conceptualized improvisations in ACR module with features that eliminated repetition and redundancy thus reducing re-work by 5%- Received “Pat on Back” Award from Mahindra Satyam Leadership.
•  Formulated data import feature in application that improvised performance of the application by 11% - Received “Pat on Back” Award from Mahindra Satyam Leadership

May 2011 – Dec 2013 · 2 yrs 7 mos

•  Conducted training workshops, across geographies, for different stakeholders on technical and functional aspects of Event Management System, corresponding to their respective event roles.
•  Conducted workshops with stakeholders to elicit needs for configuring the application as per their requirements.
•  Liaised between business and technical personnel to enhance application for event specific needs.
•  Ensured successful roll out of application in different geographies helping federations to manage their events seamlessly.
•  Trained end users and conducted pre-event testing to ensure application working as expected.
•  Improvised existing standardized training program to cater different demographics across the globe- Received Star Performer of The Year Award by Tech Mahindra.

Aug 2010 – Apr 2011 · 8 mos

• Contribution:
• Analysis of the specifications provided by the customer and project leads.
• Coding using ASP.NET, C#.NET, Java Script and HTML.
• Testing - unit testing & integration testing.
• Interaction with Customer during different phases of project development.