Jul 2022 – Apr 2025 · 2 yrs 9 mos · Gurugram, Haryana, India · On-site

• Responsible for Last Mile operation at Delivery Hub of Zepto ( Online store)
•  Monitoring and controlling metrics like Handshake time ,NPS ( Net Promotor score ) ,Defects
•  Responsible for providing last Mile RCA
•  Helping Dark store in Inventory hygiene by providing real time feed back on missing/wrong and damage inventory
• Managing Day to Day In-ward and Outward activities.
• Managing day to day Order delivery system and ensuring the order deliveries should be in TAT.
• Cash Management.

Jan 2021 – Mar 2022 · 1 yr 2 mos · New Delhi, Delhi, India · On-site

• Warehouse Operations and Management :-
•  Operations, GRN and Stock In-warding.
• Monitor Shift activity individual to maintain the accuracy at maximum.
• Conduct daily training to all the staff to reduce the discrepancy.
• Manpower Management and 5’S
• Reports and RCA.
• Managing daily seller pickup and RTO pickup / Dispatch.

Jan 2019 – Dec 2020 · 1 yr 11 mos · New Delhi, Delhi, India · On-site

• Warehouse Operations and Management :-
•  Operations, GRN and Stock In-warding.
• Monitor Shift activity individual to maintain the accuracy at maximum.
• Conduct daily training to all the staff to reduce the discrepancy.
• Manpower Management and 5’S
• Reports and RCA.
• Managing daily seller pickup and RTO pickup / Dispatch.