Pramod Semwal

Operations Associate

Delhi, India13 yrs 8 mos experience

Key Highlights

Over 10 years of experience in supply chain management.
Expert in managing Last Mile operations for cost efficiency.
Strong leadership skills with a focus on team performance.

Stackforce AI infers this person is a Supply Chain Management expert with a focus on Last Mile and Warehouse Operations.

Contact

Skills

Core Skills

Warehouse OperationsOperations ManagementLast MileInventory ManagementSupply Chain Management

Other Skills

Dark-store operationsAudit and complianceService qualityStock availabilityReplenishmentStakeholder coordinationTeam coachingInventory auditsFirst Mile operationsLast Mile operationsCost managementStore managementEscalation handlingProject managementPlanning

About

with 10+ year’s experience in supply chain Management warehouse operations, inventory management, project management, initiative for startup the warehouse operation to startup the company operations and diversify strong planning, problem resolved, persuasive leader, delivering results. Expertise at managing the Last Mile Operations, to curtail the cost by utilizing the minimum resources and providing best customer service. Capability in striking excellent coordination with all engaged divisions within the organization including planning, logistics, materials management, procurement and scheduling or inventory management processes.

Experience

13 yrs 8 mos

Total Experience

3 yrs 3 mos

Average Tenure

8 mos

Current Experience

Blinkit

Cluster Manager

Oct 2025 – Present · 8 mos · Gurugram · Remote

Driving multiple Dark-store operations, ensuring the audit and
compliance requirements are met
 Ensuring the team is providing quality standard service to the
end users, by keeping close eye on the SLAs
 Ensuring the Stock availability at the store is above 95% by
getting the Replenishment done timely from FC.
 Scouting properties/localities in the targeted location for new
stores
 Responsible for coordination with multiple stakeholders like:
Real Estate, Infra, central Ops, IT, Admin and others, to ensure
the timely.
 Coaching and guiding the fleet coaches to ensure the
availability of the LM riders to fulfill the demand.
 Ensuring the Darkstore Inventory sanity is maintained by
conducting unannounced audits at stores.
 Ensuring daily connect with the team to keep a track on SLA’s
and keep them updated with any changes/implementation in
the process.
 Ensuring the team is fully equipped to run a smooth operation
on ground, and providing them support while facing challenges
to run operations

Dark-store operationsAudit and complianceService qualityStock availabilityReplenishmentStakeholder coordination+4

Zepto

Cluster Manager

Apr 2023 – Oct 2025 · 2 yrs 6 mos · Delhi, India · Remote

Responsible for the whole First Mile & last mile operation by Executiving things which helps to keep my self Cost Effective.
Taking Care of First Mile which Includes all store matrix, Inventory Mismatch or Correction, inventory hygiene, Store Management & Major Escalations of Mails, on time picking and delivery, all inbound, out bound.

First Mile operationsLast Mile operationsCost managementInventory managementStore managementEscalation handling+2

Dunzo

Store Manager

Feb 2022 – Apr 2023 · 1 yr 2 mos · New Delhi, Delhi, India

Accomplish with 6+ year’s experience in supply chain Management warehouse operations, inventory management, project management, initiative for startup the warehouse operation to startup the company operations and diversify strong planning, problem resolved, persuasive leader, delivering results.

Supply chain managementWarehouse operationsProject managementPlanningProblem resolutionLeadership+2

Bigbasket.com

Hub Manager

Jul 2016 – Feb 2022 · 5 yrs 7 mos · Delhi, India

Capability in striking excellent coordination with all engaged divisions within the organization including planning, logistics, materials management, procurement and scheduling or inventory management processes.
Expertise at managing the Last Mile Operations, to curtail the cost by utilizing the minimum resources and providing best customer service.

CoordinationLogisticsMaterials managementProcurementSchedulingInventory management+1

Pizza hut

Shift Manager

Sep 2012 – Jun 2016 · 3 yrs 9 mos · Delhi, India

Providing our guest with the best memorable experience was our prime responsibility with a proactive approach towards 100% guest satisfaction while working in a team we have to assure that every guest shall remain satisfied.
Ensuring proper Implementation of protocols on ground level.
Generated repeat business through exceptional customer service and responded to customer concerns with empathetic, friendly, and hospitable behavior at all times.
Responsible for managing the shift.
 Responsible for making delivery order for the store.
 Responsible for making duty roaster in absence of Store Manager.

Customer serviceTeam managementProtocol implementationShift management