Abhishek Gowravajhala — Customer Success Manager

Program Manager II at Google with 9+ years of progressive experience driving end-to-end program delivery, vendor operations, and compliance at Big Tech companies — Google, Uber, and Amazon. I specialize in building scalable operational frameworks from the ground up — setting up new teams, designing SOPs, defining KPIs, and delivering measurable business impact. Some highlights: 🔹 At Google: Leading regulatory compliance programs for Pixel hardware and software across global markets (DMA, JSA, CSD, FCO-4) — achieving 100% compliance. Drove automation that saved ~4 HC/year (18% of team). Managing lifecycle of 800+ test devices across Pixel PA teams in Hyderabad. 🔹 At Uber Maps: Built a 20-member vendor team from scratch that scaled restaurant location fixes from 15 to 14K global locations, reducing p50 pickup error by 80% and ETA error by 28% — impacting 3.2% of all orders. Delivered a ~12% increase in trip counts through data-driven pickup refinement, without engineering support. 🔹 At Uber Risk: Set up Earner Fraud Manual Review workflow end-to-end as sole POC, establishing team, SOPs, quality framework, and KPIs. Led a 20-member team to 95%+ quality in weeks. I thrive at the intersection of operations, data, and cross-functional collaboration — whether it's managing 130+ vendor operators, building Looker dashboards with SQL, or aligning engineering, product, and compliance stakeholders. 📌 Currently exploring Program Manager II, TPM, Delivery Manager, Service Delivery Manager, and Senior Operations Manager roles at IT companies in India. 📩 Let's connect: abhishekgowravajhala@gmail.com

Stackforce AI infers this person is a Program Manager with expertise in operational frameworks and compliance in the Tech industry.

Location: Hyderabad, Telangana, India

Experience: 8 yrs 6 mos

Skills

Program Management
Technical Program Management
Vendor Management
Data Analysis
Risk Management
Process Improvement

Career Highlights

Achieved 100% compliance for Pixel hardware shipments.
Built a vendor team scaling operations from 15 to 14K locations.
Drove significant increases in trip counts through data-driven decisions.

Work Experience

Google

Customer Experience Manager (CXM), gTech Ads Solutions (2 mos)

Program Manager II, Pixel Test Engineering (1 yr 7 mos)

Career Break

Health and well-being (2 mos)

Uber

Program Manager I, Map Operations (2 yrs 2 mos)

Associate Program Manager, Risk Operations (1 yr 11 mos)

Risk Associate I & Process Owner, Risk Operations (1 yr 1 mo)

Amazon

Transaction Risk Investigator (1 yr 7 mos)

Education

Master of Business Administration - MBA at Symbiosis School for Online & Digital Learning

Bachelor of Technology (B.Tech.) at VNR Vignana Jyothi Institute of Engineering and Technology (VNRVJIET)

Abhishek Gowravajhala

Customer Success Manager

Hyderabad, Telangana, India8 yrs 6 mos experience

Highly Stable

Key Highlights

Achieved 100% compliance for Pixel hardware shipments.
Built a vendor team scaling operations from 15 to 14K locations.
Drove significant increases in trip counts through data-driven decisions.

Stackforce AI infers this person is a Program Manager with expertise in operational frameworks and compliance in the Tech industry.

Contact

Skills

Core Skills

Program ManagementTechnical Program ManagementVendor ManagementData AnalysisRisk ManagementProcess Improvement

Other Skills

Agile MethodologiesRegulatory ComplianceProject ManagementAutomationTestingTeam BuildingSOP DevelopmentLookerSQLWorkflow DevelopmentQuality AssuranceConflict ManagementInterpersonal SkillsCritical ThinkingCreative Writing

About

Experience

8 yrs 6 mos

Total Experience

3 yrs 4 mos

Average Tenure

1 yr 9 mos

Current Experience

Google

2 roles

Customer Experience Manager (CXM), gTech Ads Solutions

Apr 2026 – Present · 2 mos · Hyderabad, Telangana, India · Hybrid

Program Manager II, Pixel Test Engineering

Sep 2024 – Apr 2026 · 1 yr 7 mos · Hyderabad, Telangana, India · Hybrid

→ Drove org-wide regulatory compliance for all Pixel hardware shipments to India, creating a comprehensive Single Source of Truth (SSOT) adopted across all Pixel teams — working with trade compliance and transportation stakeholders.
→ Led automation of daily build acceptance testing, automating ~30% of the existing test suite and delivering estimated savings of ~4 HC per year (18% of existing headcount), in collaboration with test engineers and software developers.
→ Program-managing worldwide software regulatory compliance for Pixel — covering Digital Markets Act (DMA), Japan Smartphones Act (JSA), Consent for Sensitive Data (CSD), and FCO-4. Achieved 100% compliance across all active programs.
→ Single-handedly manages the full lifecycle of 800+ test devices (phones, hearables, wearables — both in-market and NPIs) for all Pixel Product Area teams based in Hyderabad, including imports and asset tracking.

Agile MethodologiesTechnical Program ManagementProgram Management

Career break

Health and well-being

Jun 2024 – Aug 2024 · 2 mos · Hyderabad, Telangana, India

Uber

3 roles

Program Manager I, Map Operations

Apr 2022 – Jun 2024 · 2 yrs 2 mos

→ Built a 20-member vendor team from scratch to fix incorrect restaurant locations globally — scaling from 15 pilot locations to 14,000+ locations, reducing p50 pickup error by 80% and ETA error by 28%, directly impacting 3.2% of all Uber Eats orders.
→ Spearheaded Marketplace Diagnostics team (20 vendor ops), developing detailed taxonomy and SOPs to root-cause driver fare review tickets — surfacing insights that defined Engineering/Product OKRs targeting a 10% ticket reduction; scaled analysis to 20K reviews for ML model training.
→ Built a Looker dashboard from scratch (including SQL) to monitor pickup experience at high-traffic locations — drove ~12% increase in trip counts, ~8% increase in unique riders, and ~5% reduction in pickup errors, without engineering support.
→ Managed 130+ vendor operators across half a dozen countries to drive 100% Uber POI/address-powered trips since 2023, while simultaneously leading multiple data freshness improvement initiatives.

Agile MethodologiesTechnical Program ManagementProgram ManagementVendor Management

Associate Program Manager, Risk Operations

Promoted

Apr 2020 – Mar 2022 · 1 yr 11 mos

→ Set up the Earner Fraud Manual Review workflow from the ground up as the sole POC — recruited and onboarded a 10-member vendor team, authored SOPs, built a quality assurance mechanism, and defined KPIs.
→ Program-managed the launch of the Spender Refunds & Appeasement Abuse manual review workflow, reducing process ambiguity and building SSOTs covering R&A and Promo Fraud MOs.
→ Led the transition of the complex Flagged Fares process (LatAm) to the centralized Risk Ops team — coached a new 20-agent team from sub-70% quality to 95%+ quality within weeks.

Agile MethodologiesTechnical Program ManagementProgram ManagementRisk Management

Risk Associate I & Process Owner, Risk Operations

Feb 2019 – Mar 2020 · 1 yr 1 mo

→ Led the re-review of 12,000 U4B organizations, overturning decisions on ~25% of cases and delivering an incremental GMV lift of USD $2.5 million.
→ Spearheaded the transition of the U4B team from an FTE to an EXT model, ensuring zero impact on primary KPIs during changeover.
→ Proactively built and owned the Quality Framework for the pilot U4B Risk team — achieving and sustaining 95%+ quality consistently.

Agile MethodologiesTechnical Program ManagementRisk Management

Amazon

Transaction Risk Investigator

Oct 2016 – May 2018 · 1 yr 7 mos · Hyderabad Area, India

→ Investigated and actioned fraudulent transactions and accounts across IN, EU, US, and CA marketplaces — consistently overachieving quality and productivity metrics.
→ 🏆 Recipient of the Perfectionist Award (100% quality) and two consecutive Spot Awards for overachieving performance metrics by the highest variance (~40%) in a team of 50+.