Jeenam Jindal

VP of Engineering

Gurugram, Haryana, India11 yrs 4 mos experience

Most Likely To Switch

Key Highlights

Expert in customer lifecycle and digital product management.
Proven track record in strategic partnerships and revenue growth.
Strong analytical skills driving data-driven decision making.

Stackforce AI infers this person is a Fintech professional with expertise in customer engagement and strategic partnerships.

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Skills

Core Skills

Customer Lifecycle ManagementPortfolio GrowthStrategic PartnershipsBusiness DevelopmentProgram ManagementGtm StrategyStrategic AlliancesCustomer LoyaltyBusiness OperationsRisk MitigationProject ManagementProcess ImprovementCustomer Relationship Management

Other Skills

Strategic BusinessStrategic InitiativesMarket ResearchStakeholder ManagementDeal ExecutionSales StrategyBusiness StrategyCross-functional CollaborationsDigital StrategyRevenue EnhancementPartnershipsZero to OneVendor ManagementCustomer RetentionCategory Management

About

Jeenam is a digital product and customer lifecycle leader with 11+ years of experience across banking and technology. My work sits at the intersection of customer journeys, app‑led engagement, strategic partnerships, and data‑driven growth. I’ve built and scaled journeys that deepen product usage, strengthen customer engagement, and unlock long‑term value — from onboarding and activation to retention and re‑engagement. My experience spans digital adoption, funnel optimisation, CRM strategy, partner ecosystem development, and full‑funnel GTM execution. I enjoy simplifying journeys, enabling digital behaviour, and collaborating with cross‑functional teams across Product, Data, Tech, and Business to deliver better customer experiences. Before moving into digital product and lifecycle roles, I worked across strategic partnerships, creator/media ecosystems, and operations transformation. Passionate about solving problems with data, designing frictionless journeys, and building products that customers genuinely adopt and return to.

Experience

11 yrs 4 mos

Total Experience

2 yrs 3 mos

Average Tenure

2 yrs 10 mos

Current Experience

Indusind bank

Vice President, Lead Portfolio Manager - Personal Banking

Aug 2023 – Present · 2 yrs 10 mos · Gurugram, Haryana, India

Develop Portfolio Strategy to increase retail deposits and profitability of the portfolio relevant to the demographic and behavior profiles of various portfolio segments
Plan seasonal and perennial initiatives- ideate and conceptualize such programs in conjunction with analytics and compute the financial feasibility and profitability
Run Customer facing campaigns and communication to meet annual targets for customer activation, engagement, deposits growth, cross sell and retention
Analyse account usage trends to see if there is any revenue leakage or scope for revenue optimization, and run campaigns/corrective actions like Winback, account upgrade, cross sell of sticky products etc

Strategic BusinessStrategic InitiativesCustomer Lifecycle ManagementPortfolio Growth

Facebook

Program Manager

Nov 2021 – Mar 2022 · 4 mos · Mumbai, Maharashtra, India

Charted program strategy, program roadmap, goaling, success metrics, GTM strategy, implementation, and execution of the program
Led 70+ zero to one partners to build their business on Facebook and Instagram
Support business decisions by formulating hypothesis, structuring the problem, analysing relevant data to verify hypothesis and communicate the results with insights

PartnershipsStrategic InitiativesBusiness StrategyProject ManagementDigital StrategyZero to One+2

Citi

3 roles

Strategic Alliances and Partnerships Manager

Promoted

Sep 2019 – Nov 2021 · 2 yrs 2 mos

Executed cashback, instant discount, and loyalty programs with online and offline partners to increase customer spends on Citi Credit and Debit Cards
Develop and nurture relationships with key B2B external stakeholders, while collaborating with internal teams to negotiate and execute strategic partner deals
Devise long-term strategy, revenue, and budget plans for F&B as a category manager
Designed engaging multimedia marketing communication plans for all campaigns
Partnered with leading B2C and D2C brands across e-commerce, OEMs, rent pay, food delivery, mobility, e-medicine, grocery, e-wallet verticals

Strategic BusinessVendor ManagementStrategic AlliancesSales StrategyStrategic InitiativesCustomer Loyalty+4

Business Operations Manager

Oct 2017 – Aug 2019 · 1 yr 10 mos

Led migration of strategic operations from Hong Kong to India and drafted the process note for a streamlined onboarding of new customers
Managed a team of 6 members to complete due diligence and risk mitigation operations for 50+ Platinum Level Global Clients including Fortune 500 Companies
Repurposed 2 full-time employees and reduced turnaround time by 50% and data entry errors by 67% within a span of 2 months
Certified as Citi Lean Expert

Go-to-Market StrategyLean Six SigmaTeam ManagementCustomer ExperienceDue DiligenceBusiness Operations+1

Project Manager

Jun 2016 – Oct 2017 · 1 yr 4 mos

Initiated team-wide projects for Process Optimisation and Business Continuity based on Lean and Six Sigma, leading to 10% cost and 30% turnaround time reduction
Accountable for all Project Deliverables such as Project Charter, Stakeholder Mapping, Training and Communication Plan, Resource Management, Go-Live process

Process OptimizationBusiness ContinuityProject ManagementProject PlanningProgram ManagementProcess Improvement

Bank of india

Direct Recruitment Officer

Nov 2012 – Jun 2014 · 1 yr 7 mos · Vadodara Area, India

Led a team of 8 people to manage a portfolio of INR 200 Cr of high net-worth clients
Analysed and integrated customer insights for process and product improvement

Product InnovationCustomer Relationship Management (CRM)Team ManagementCustomer SatisfactionCustomer Relationship Management