Apr 2024 – Jun 2025 · 1 yr 2 mos · Ahmedabad, Gujarat, India · On-site

May 2021 – Mar 2024 · 2 yrs 10 mos · New Delhi, Delhi, India · On-site

Sep 2019 – May 2021 · 1 yr 8 mos · Gurgaon, India · On-site

• Perform work on customer site and engage with customer teams at all levels as a PMC. Competence, Resource and Performance Management. Develop and execute on delivery strategy / processes from pre-sales to realization. Highly developed working knowledge of business process, including tender and sales. Manage project finance: ensure financial system monitoring. Project & program management for the entire ICT package. Ensuring architectural optimization, alignment and standardization of products and solutions and/or technology and/or platform, considering IT Strategy, Enterprise Architecture (including Information Model Architecture). Ensuring development of global solutions and optimizing the reuse of existing platforms / technology. Establish a cooperative working environment with Business-, IT- and supplier colleagues. Engage in Mock-up’s, material approval submittal (MAS), factory inspection / dispatch clearance, material check at site (MIR), & inspection (IR). Work with IT teams to ensure the fulfillment of Service Level- and Operational Level Agreements. Identity life-cycle management. Master data management. Communicate and work with business and IM subject matter experts. Direct all IT deployments and job scheduling with oversight for vendor and consultant management. Coordinate internal IT projects ensuring that implementations are ready as required by client deadlines. Accountable for the delivery of services (scope, cost, quality, time and customer satisfaction) within CSI from sales to delivery phase. Leading project and program activities in the analysis, planning, establishment (execution), realization (execution), handover (execution) and conclusion phases. Assist and provide SME knowledge for engagement and sales teams with regards to delivery methodology, cost, scope, and risks of activities and proper alignment of customer requirements. Well versed with ICT System Integrators (SI), OEM’s & Proof Consultants.

Sep 2018 – Sep 2019 · 1 yr · Bengaluru Area, India

• Responsible for setting up Smart – Cities as a Practice for Collabera.
• Providing a managed level of service at budgeted cost to all clients. Building and managing aggregate service plan (including cost and resources forecast) for services. Identifying and managing improvements. Forecasts medium-term volumes for services managed, in terms of service demand from all sources and capacity units (skill, space, processing, storage, and bandwidth). Acquiring / managing capacity in line with policy to balance utilization and responsiveness to new demands. Allocating workload across different geographic capacity pools to meet customer needs and utilization requirements. Forecasts service demand and resource needs within cost budget. Manages directly assigned workforce (customized service) within budget. Provide input on customer satisfaction needs and issues to competency development Sponsors, leads, and funds improvement team for the delivery infrastructure. Maintain Competence Profile Monitor Operation of Service. Prepare SLA Capabilities. Investigate Problem Issues. Identify Candidate Service Improvement Elements. Analyze Service Improvement Feasibility.

Feb 2017 – Sep 2018 · 1 yr 7 mos · New Delhi Area, India

• Coordinated with the Technology Department at National e-Governance Division (NeGD), assisting the State Government in defining the standards for application architecture, database design, development and infrastructure deployment. We were the face of the “Dept. of IT & Electronics, Government of West Bengal”, under the State e-Government Mission Team (SeMT), Ministry of Communications & IT, Govt. of India to the external world & also to our stakeholders. Handled the prestigious project of "Ease of Doing Business (EoDB)" for the state of West Bengal.

Jan 2016 – Feb 2017 · 1 yr 1 mo · Gurgaon, India

• Handled the end to end project delivery in technical aspects for client, Nokia.

Jan 2014 – Jan 2016 · 2 yrs · Gurgaon, India

• Worked in NIIT (second stint) as a SME for delivery of Fixed Networks projects.

May 2011 – Jan 2014 · 2 yrs 8 mos · Noida Area, India

• I was reponsible for setting up a Telecom practice within MediaTek.
• Although, here my primary duties included World-wide field trial (QA / testing) for MediaTek's to-be-launched chipsets in live network conditions across the globe.

Aug 2010 – Apr 2011 · 8 mos · New Delhi Area, India

• Planned, managed and executed Managed Serrvices - Network Switching Subsystems for Wireless projects. Handled the "GSM Core Networks" Delivery projects for NIIT's clients.
• Developed technical roadmap; solutions for greater value addition and increased margins.
• Handled the complete network maintenance entailing planning, resource utilization; manpower management. Managed cross-functional activities and coordinated with the vendors, enhancing their process operations; thereby achieving the required quality level in the supplies.
• Imparted technical trainings to various corporate telecom vendors.
• Responsible and accountable for the coordinated management of multiple related projects directed toward strategic business and other organizational objectives.
• Coach, mentor and lead personnel within a technical team environment.
• Mentored staff in methodology and consulting excellence and encouraged best practice in project management and project planning.
• Managed 10 to 15 technical resources as well as authored Statement of Work.
• Designed and managed the overall NSS Projects including MSC, MGW, and HLR etc - maintaining efficient delivery.
• Performed provisioning, remote maintenance and network support on Nokia DX200, IPA2800 and Nokia HLRi.

Sep 2009 – Jul 2010 · 10 mos · Noida Area, India

• Worked as Senior Engineer in Hubli, Karnataka.I was handling the O&M (Core Networks) for TataDoCoMo network, Karnataka. Then moved to Nokia - Global Network Solution Center (GNSC), where I was working as a Senior Configuration Management Engineer - Core Networks.

Oct 2007 – Aug 2009 · 1 yr 10 mos · Kolkata Area, India

• Worked as Senior Executive - Core Networks, responsible for handling the O&M of Network Switching subsystems for Kolkata metro district.

Jun 2006 – Sep 2007 · 1 yr 3 mos

• Worked as Managed Services Network Engineer in Datacraft Global Service Center [GSC], Bangalore.
• The job here included remote monitoring of the huge SBI network, coordination and interfaced with telecommunications providers to resolve issues on both new and existing circuits (links).
• Served as the initial point of contact for dedicated leased line and collocation BSNL.
• Handling ticketing tool - Remedy, for both internal clients & service provider (BSNL).

Dec 2005 – Jul 2006 · 7 mos

• Served as a Field Engineer for SBI - CONNECT WAN PROJECT (Phase -III, Stage-IV) project. Here, I was responsible for installation & comissioning of SBI's core banking system in the Western Orissa districts'.
• After system deployment, we used to manage the uptime for the same network.