Biswayanjit Chattopadhyay

Operations Associate

Mumbai, Maharashtra, India3 yrs 10 mos experience

Key Highlights

Led innovative projects in risk management at Meesho.
Strong background in operations and supply chain management.
Proven leadership in societal welfare initiatives.

Stackforce AI infers this person is a Risk Management and Operations Specialist in E-commerce.

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Skills

Core Skills

Risk ManagementOperations Management

Other Skills

Data AnalysisAnalyticsSQLData StructuresC++Program ManagementCollaborative Problem SolvingMicrosoft OfficeMicrosoft ExcelCricketTable TennisManagementEvent ManagementCResearch

About

I am currently pursuing Post Graduate Diploma in Management in Operations and Supply Chain from S.P. Jain Institute of Management and Research, Mumbai I have previously worked in Trust & Safety team with Meesho where I was responsible for pulling levers needed to build trust both on the supply (seller) as well as demand (customer) side. I got an opportunity to solve a double whammy problem where along with building trust, I worked on improving efficiency and reducing cost of the business I am a Bachelor of Engineering (Production Engineering) graduate from Birla Institute of Technology, Mesra. I worked extensively as Director of Rotaract Club, organised many events for societal welfare and providing free education to underprivileged children. I have completed my schooling from DAV Model School, Durgapur, with stellar academics I am an enthusiastic individual who thoroughly enjoys engaging with others. Possessing a proactive approach towards problem-solving and a strong sense of responsibility, I naturally excel as a leader. During my free time, you will often find me playing table tennis, cricket or embarking on leisurely drives

Experience

3 yrs 10 mos

Total Experience

Average Tenure

Current Experience

American express

Assistant Manager - Risk Management

May 2025 – Present · 1 yr 1 mo · Gurugram, Haryana, India · On-site

Itc limited

KITES Intern

Aug 2024 – Oct 2024 · 2 mos · Bengaluru, Karnataka, India · On-site

Meesho

3 roles

Manager - Trust & Safety

Jan 2023 – Apr 2023 · 3 mos

Designed & scaled “Choose Courier Partner” feature, which was adopted on 80% of order volume
Implemented Smart-QC for reverse leg, leading to drop in incorrect pickups
Designed & launched Seller Risk Score to guide seller behaviour on the platform across the journey
Piloted industry first seller insurance, with 90%+ OC coverage under 3% of order value
Achieved 1.75% savings in P&L on NMV-base through effective Seller/User Reimbursements control
Worked with Analytics deploying Consolidated Reimbursement Model leading to 10% agent savings
Worked with data science team in design of video ML models
Implemented structural solutions resulting in a 40% reduction in Platform Risk Score
Piloted Anomaly Detection Model to find hotspots, helping in proactively preventing frauds

Data AnalysisAnalyticsSQLData StructuresC++Risk Management+1

Assistant Manager

Promoted

Apr 2021 – Jan 2023 · 1 yr 9 mos

Overhauled Claims Approval process to increase approvals and improve seller experience
Implemented seller blocking analytical models reducing TAT & manual efforts by 8x
Streamlined QC process for High-ASP for green-channelled sellers, reducing wilful WFR risk
Developed analytical framework to identify fraud orders, thereby solving Un-consented Orders
Collaborated with 3rd party logistics partners to solve for Parallel Dispatches

Senior Operations Executive

Oct 2020 – Apr 2021 · 6 mos

Conducted extensive seller surveys to understand the pain points in post shipment experience
Improved SOPs to enhance supplier experience, positively impacting seller NPS
Piloted Branded Packaging project, resulting in improved tracking and delivery accuracy
Started recoveries through an insurance structure on returns abuse with 3rd party logistics partners

Box8

Business Operations Analyst Intern

Dec 2019 – Jun 2020 · 6 mos · Mumbai Area, India

Built an end-to-end analytics pipeline for monitoring and detecting irregularities (service & inventory related) at the outlets (using SQL & Excel)
Responsible for service & manpower optimisation of 20+ outlets in Mumbai. Improved service by average 25% & increased manpower productivity by 42% across outlets
Collaborated with area and operations managers to test, validate and implement various processes aimed at eradicating operational inefficiencies

Primetals technologies

Summer Intern

Jun 2019 – Jul 2019 · 1 mo · Kolkata, West Bengal, India

Worked in procurement & project type logistics team in an Engineer To Order SCM
Got an overview of the Quality Control (QC) and the expediting department
Learnt to prepare L1 schedule for projects and further breaking it into subsequent levels
Understood the importance of S curves and Critical Path Analysis in scheduling