Jun 2024 – Oct 2025 · 1 yr 4 mos · Noida, Uttar Pradesh, India

• Solely led QA operations for Zopper’s Premier Institute B2C vertical, ensuring a seamless customer journey and error-free digital transactions across platforms.
• Automated complex test flows, resulting in a 30%+ reduction in go-live time and improved release efficiency for key B2C partners.
• Collaborated closely with Product Managers and Developers to design, test, and roll out innovative features in the rapidly evolving Insurtech landscape.
• Conducted end-to-end testing of Bancassurance products across domains including life, health, motor, and home insurance, ensuring compliance, accuracy, and user experience.
• Contributed to building robust QA frameworks that support both B2B and B2C product pipelines, enhancing scalability and reliability.

Jan 2024 – Jun 2024 · 5 mos · Yamuna expressway- Gautam Buddha Nagar · On-site

• Contributed to the sale of 250+ residential units worth ₹125+ Cr within just 3 months, surpassing sales targets.
• Collaborated with 20+ influencer brokers to drive high-conversion traffic.
• Managed and activated 50+ channel partners, directly contributing significantly to the total sales volume.
• Onboarded 15+ new channel partners, expanding regional outreach and increasing visibility.
• Addressed and resolved 90%+ customer grievances within 48 hours, boosting client trust and satisfaction.
• Launched targeted social media campaigns, resulting in 1,000+ qualified leads and a 20% increase in online engagement.

Feb 2023 – Oct 2025 · 2 yrs 8 mos · Ghaziabad, Uttar Pradesh, India · Hybrid

• Serving as an active member of the management board, contributing to strategic decisions, budget planning, and compliance readiness.
• Spearheaded the IT infrastructure setup in compliance with ISO 17025 standards, ensuring readiness for certification and efficient lab operations.
• Led internal audits and played a key role in coordinating successful NABL external audits, contributing to certification and operational excellence.
• Oversaw admin functions, managed cross-functional teams, and ensured timely execution of mission-critical activities.
• Designed and executed digital marketing strategies, including website content, social media, and branding efforts, leading to increase in organisation visibility and client inquiries.
• Supported business development initiatives, helping the lab expand services, enhance credibility, and build long-term client relationships.

Jan 2023 – Feb 2023 · 1 mo · Ghaziabad, Uttar Pradesh, India · Hybrid

Jun 2022 – Dec 2022 · 6 mos · Noida, Uttar Pradesh, India · Hybrid