Sep 2023 – Feb 2024 · 5 mos · St Louis, Missouri, United States

Jan 2021 – Aug 2022 · 1 yr 7 mos

• Ensured all medical staff maintained current credentials and licenses to legally practice.
• Fielded and applied all payments made to the billing department by patients while coordinating with debt collection agencies to manage patient accounts.
• Assisted patients in finding ways to manage medical debt without further affecting their credit.
• Answered a high volume of patient calls and consulted with insurance billers to resolve patient billing issues in a timely manner.
• Oversaw the processing of all requests for medical and billing records.
• Trained new employees on practices and standards of Total Access.

Aug 2022 – Feb 2023 · 6 mos

• Collaborated with hiring managers to understand the needs and roles to be filled.
• Identified and utilized the most effective methods for recruiting and attracting candidates.
• Sourced appropriate candidates and assessed their qualifications through review of resumes and interviews.
• Conducted daily candidate phone interviews within a fast-paced environment.
• Vetted potential employee credentials.
• Facilitated contacts by creating and maintaining a presence in the industry marketplace.
• Assisted in the process of performing background checks and reference checks.
• Kept track of all applicants and maintained open communication throughout the application process.
• Documented communication with candidates and account managers to reference back to for future needs.
• Oversaw interview scheduling and communicate job offers to selected candidates.
• Utilized Microsoft Outlook and Microsoft Teams to coordinate meetings, schedule feedback, and create task reminders.
• Formatted candidate resumes in standard formats for presentation to hiring managers.

Mar 2017 – Jan 2021 · 3 yrs 10 mos

• Identified the need to adapt plans based on the unique needs of 16 children.
• Updated lessons and approach based on industry standards and latest techniques.
• Proactively communicated accomplishments and areas of need of children with administration and parents.
• Provided excellent customer service when dealing with upset or angry parents.