Oct 2019 – Nov 2020 · 1 yr 1 mo · Nicol Grove Office Park, Leslie Ave & Sparrow Drive, Fourways, Johannesburg

• For over 70 years, ManpowerGroup has been dedicated to enriching people's lives with meaningful employment and development opportunities, and providing companies with innovative workforce solutions that help them increase agility, improve productivity and boost the bottom line.
• Talk to me about our innovative solutions. We offer:
• Recruitment - permanent; temporary; contract.
• MSP (Managed Service Provider), including consolidation of invoicing in that the client receives full benefit of our Level 1 BBBEE status and deals with one supplier as opposed to many.
• RPO (Recruitment Process Outsourcing) including facilitation of the admin and invoice process pertaining to permanent recruitment. Support can be selected off a menu of services ranging from admin support to the total process cycle (management thereof), with customisable fee structures that can be fixed fee or flexible based on volume and scope.
• Outplacement, Career Coaching and Retrenchment Support solutions offered through our world-leading RightManagement programme.
• Our powerYOU portal to access over 10000 FREE online courses.
• We are Level 1 BBBEE certified.

Jul 2018 – Apr 2020 · 1 yr 9 mos

• Formulating and successfully implementing company policy.
• Directing strategy towards the profitable growth and operation of the company.
• Developing strategic operating plans that reflect the longer-term objectives and
• priorities established by the board.
• Putting in place adequate operational planning and financial control systems.
• Ensuring that the operating objectives and standards of performance are not only
• understood but owned by the management and other employees.
• Closely monitoring the operating and financial results against plans and budgets.
• Taking remedial action where necessary.
• Maintaining the operational performance of the company.
• Monitoring the actions of the functional board directors.
• Representing the company to major customers and professional associations.
• Building and maintaining an effective executive team.

Nov 2016 – Apr 2018 · 1 yr 5 mos · Johannesburg Metropolitan Area

• Take responsibility for the business performance of the restaurant;
• Analyse and plan restaurant sales levels and profitability;
• Organise marketing activities, such as promotional events and discount schemes;
• Prepare reports at the end of the shift/week, including staff control, food control and sales;
• Create and execute plans for department sales, profit and staff development;
• Set budgets or agree them with senior management;
• Plan and coordinate menus
• Coordinate the operation of the restaurant during scheduled shifts;
• Recruit, train, manage and motivate staff
• Welcome new employees to the organization by conducting orientation
• Provide payroll information by collecting time and attendance records
• Maintain employee information by entering and updating employment and status change data
• Respond to customer queries and complaints
• Maintain high standards of quality control, hygiene, and health and safety
• Event planning, design and production while managing all project delivery elements within time limits
• Liaise with clients to identify their needs and to ensure customer satisfaction
• Conduct market research, gather information and negotiate contracts prior to closing any deals
• Provide feedback and periodic reports to stakeholders
• Propose ideas to improve provided services and event quality
• Organize facilities and manage all event’s details such as decor, catering, entertainment, transportation, location, invitee list, special guests, equipment, promotional material etc
• Ensure compliance with insurance, legal, health and safety obligations
• Specify staff requirements and coordinate their activities
• Cooperate with marketing and PR to promote and publicize event
• Proactively handle any arising issues and troubleshoot any emerging problems on the event day
• Conduct pre- and post – event evaluations and report on outcomes
• Research market, identify event opportunities and generate interest

Jan 2015 – Oct 2016 · 1 yr 9 mos · Johannesburg Metropolitan Area

• Contributes to team effort by accomplishing related results as needed
• Visiting clients to build and develop relationships
• Developing a good understanding of client companies, their industry, what they do, plus their work culture and environment
• Advertising vacancies by drafting and placing adverts in a range of media, for example newspapers, websites, magazines
• Using social media to advertise positions, attract candidates and build relationships with candidates and employers
• Headhunting - identifying and approaching suitable candidates who may already be in work
• Using candidate databases to match the right person to the client's vacancy
• Receiving and reviewing applications, managing interviews and tests and creating a shortlist of candidates for the client
• Requesting references and checking the suitability of applicants before submitting their details to the client
• Briefing the candidate about the responsibilities, salary and benefits of the job in question
• Preparing CV’s and correspondence to forward to clients regarding of suitable applicants
• Organizing interviews for candidates as requested by the client
• Informing candidates about the results of their interviews
• Negotiating pay and salary rates and finalising arrangements between client and candidates
• Offering advice to both clients and candidates on pay rates, training and career progression
• Working towards and exceeding targets that may relate to the number of candidates placed, a value to be billed to clients or business leads generated
• Reviewing recruitment policies to ensure effectiveness of selection techniques and recruitment programmes

Apr 2012 – Jun 2014 · 2 yrs 2 mos · Johannesburg Metropolitan Area

• Map out training plans
• Assist in the design and proof reading of material
• Choose appropriate training methods per case (simulations, mentoring, on the job training, professional development classes, etc)
• Market available training opportunities to employees and provide necessary information
• Conduct organization wide needs assessment and identify skills or knowledge gaps that need to be addressed
• Assess instructional effectiveness and summarize evaluation reports determining the impact of training on employee skills and how it affects kpis
• Maintain updated curriculum database and training records
• Manage and maintain in-house training facilities and equipment
• Answer telephone, screen and direct calls
• Take and relay messages
• Provide information to callers
• Greet persons entering organization
• Direct persons to correct destination
• Deal with queries from the public and customers
• Ensure knowledge of staff movements in and out of organization
• Monitor visitor access and maintain security awareness
• Provide general administrative and clerical support
• Prepare correspondence and documents
• Receive and sort mail and deliveries
• Schedule appointments
• Maintain appointment diary either manually or electronically
• Organize conference and meeting room bookings
• Co-ordinate meetings and organize catering
• Monitor and maintain office equipment
• Control inventory relevant to reception area
• Tidy and maintain the reception area
• Working with spreadsheets, sales and purchase ledgers and journals
• Preparing statutory accounts
• Calculating and checking to make sure payments, amounts and records are correct.
• Managing petty cash transactions
• Controlling credit and chasing debt
• Reconciling finance accounts and direct debits
• Compiling Quotations for Training
• Offering individual or small roup atention to slow learners and learners with disabilitie