Aug 2021 – Oct 2023 · 2 yrs 2 mos · San Francisco, California, United States

• Employee Experience:
• Planned company wide + individual team events
• Planned of all company offsites
• Responsible for company swag program, worked with marketing team and executives for design and approvals
• Handled all company-wide employee experience programs
• Created and implemented first internship program with 6 full time interns
• Built out DEI programming
• Coordinated full IT vendor transition
• Office Management:
• Designed and implemented office branding
• Coordinated two full office moves, worked with vendors and building requirements to ensure a smooth transition
• Managed all office operations
• People Operations + HR:
• Handled all onboarding logistics, including I-9 verification and background checks
• Established a smooth offboarding process and experience
• Partnered with finance, IT and recruiting to ensure a seamless new hire experience
• Implemented laptop leasing program, running laptop management program
• Worked with Security, IT, Finance and relevant managers to ensure a smooth offboarding transition
• Tools: Slack, G-Suite, Microsoft Office, Asana, Gusto, Ramp, Expensify, DocuSign, Checkr, Culture Amp, Notion, Kandji

Dec 2020 – Aug 2021 · 8 mos

• Worked directly with the co-founders to facilitate all internal and business operations
• Implemented processes for sales operations and streamlined recruitment
• Developed employee engagement initiatives to ensure maximum job satisfaction
• Planned all virtual events during covid to increase moral

Aug 2020 – Nov 2020 · 3 mos

• SDR rookie of the month for September 2020, hitting 160% of assigned sales quota
• Researched and maintained up-to-date information on marketing and assigned leads
• Used internal relationships to exceed customer expectations and provide support to the team
• Tech stack: Salesforce, Slack, SalesLoft

Oct 2019 – Jul 2020 · 9 mos · San Francisco Bay Area

• Effectively communicated and built relationships with past, current, and potential clients
• Proactively reviewed new ways to improve and streamline the sales process
• Organized all administrative updates and changes within hotel sales and catering system
• Managed and executed 45 meetings and events per month

Jun 2018 – Oct 2019 · 1 yr 4 mos · San Francisco Bay Area

• Utilized CRM system to track and follow up with all sales and lead activity
• Applied time management skills to ensure accurate and efficient follow up calls for leads
• Introduced new upselling strategies to increase current and future revenues
• Assisted a team of six managers to successfully execute 150+ notable events
• Managed and paid vendors to create relationships and deliver each clients desired vision
• Supported new hires and assisted in onboarding with all relevant materials

Feb 2018 – Feb 2018 · 0 mo

• Worked with Sales Manager & Sponsorship coordinator through 5 day long event
• Helped with logistics for 5000+ attendees
• Assisted sponsorship team to generate $1.5+ million in sales

Sep 2017 – Apr 2018 · 7 mos · Greater San Diego Area

• Coordinated setup and breakdown of equipment for special events
• Supported the Events Coordinator/Manager in executing the plans of each event
• Gained knowledge of unique venues to better assist and exceed guest expectations
• Worked with a variety of vendors to create unique events
• Communicated with people from different companies to successfully complete each task

Aug 2017 – Dec 2017 · 4 mos · Greater San Diego Area

• Assisted event manager in planning a fundraising dinner for 300+ people
• Connected with sponsors
• Developed knowledge of non-profit fundraising and the importance of these events
• Compiled and organized documents for contact information, timelines and sponsorship details
• Performed administrative duties as assigned by supervisors

Jul 2017 – Jul 2017 · 0 mo · Byron Bay, Australia

• Actively participated in the day to day running of the Call Center
• Learned to understand and recognize trends behind customers travelling needs
• Maximized customer engagement through online communication

Dec 2016 – Dec 2016 · 0 mo · The St. Regis San Francisco

• Worked directly with the Director of Catering and Event Management
• Edited event orders and group resumes
• Conducted a study of competitive set analysis for social events/weddings
• Gained a general understanding of the catering coordinator position
• Studied five star event/hotel environment/standards
• Shadowed sales site visits

Aug 2016 – Dec 2016 · 4 mos · The Westin San Diego Gaslamp Quarter

• Communicate with every department of the hotel to ensure quality guest service
• Foster good working relationships with fellow associates
• Experienced in handling reservation, cancellation, and payment processes
• Provide courteous and friendly services to guests

Jun 2016 – Aug 2016 · 2 mos · The Westin San Diego Gaslamp Quarter

• Gained experience in three positions: bus attendant, barista, and in-room dining server
• Thorough knowledge on sequence of food and beverage service
• Obtained Food Handlers Card

Mar 2016 – Mar 2016 · 0 mo · The US Grant, A Luxury Collection Hotel, San Diego

• Shadowed and observed practices for the Front Office and Housekeeping Department
• Connected with associates in multiple different positions

Aug 2015 – May 2016 · 9 mos · San Diego State University

• Responsible for supervising and overseeing 650+ residents
• Planned 10+ programs per semester, both social and educational
• Completed community walks and front desk shifts once a week

May 2014 – Aug 2015 · 1 yr 3 mos · San Jose, CA

• Planned and delivered in-water lessons to children ages 3-15
• Ensured safe provision of all equipment and ensured correct usage
• Welcomed all participants in a friendly and professional manner

May 2013 – Aug 2015 · 2 yrs 3 mos · San Jose, CA

• Gained lifeguard and CPR certification
• Maintained constant surveillance of patrons
• Provided emergency care and treated as needed