Mar 2023 – Sep 2023 · 6 mos · India

Feb 2023 – Oct 2025 · 2 yrs 8 mos · Bengaluru, Karnataka, India · Remote

Jul 2017 – Feb 2023 · 5 yrs 7 mos · Bengaluru, Karnataka, India

• Developed methods and best practices for delivering outstanding service within organization.
• Subject Matter Expert (SME) for multiple Akamai products/services and internet technologies and acted as local lead for escalation point.
• Assume a technical account management role for designated named accounts or strategic customers by analysing existing technical issues and proposing solutions for the customer.
• Coordinate and communicate the choice of security technologies necessary to ensure a highly secure yet usable and flexible computing environment.
• Perform, review, and analyze security vulnerability data to identify applicability and false positives and explain in detail the OWASP top 10
• Responsible for helping customer address complexities involved in delivering an enterprise application/website over the secure Internet cloud.
• Experience in API’s and SQL query.
• Work in high­ pressure situations like a website inaccessible, DDOS incidents, severe impacting Production issues and ensure quick mitigation and long term resolution.
• Defined requirements and tools in order to automate troubleshooting tasks.
• Distributing the work among the team members and make sure things are working smoothly within the team.
• Provided technical mentor­ship and training for new hires and peers.
• Recommend best practices to my customers to improve their website delivery and provide an overall consultative experience.
• Assessing architecture, setting up changes for optimal configurations and recommendations for enhancement.
• Deep knowledge about the WAF rules and security policies in Akamai along with knowledge about AWS.
• Certified ScrumMaster

Apr 2013 – Jul 2017 · 4 yrs 3 mos · Bengaluru, Karnataka, India

• Managing Switching and Wireless Environment for Aruba (a HP Product Company).
• Maintaining and Troubleshooting Connectivity between Wireless Controllers, RADIUS Server, Access Points such as Campus APs, Remote APs, Instant APs and Mesh deployments.
• Complete Deploying, Monitoring, Maintaining and Troubleshooting Wireless Environment for Aruba Clients on CSMA/CA protocols, WPA2- PSK, WPA2- Enterprise DOT1X connectivity, External MAC Authentication, Captive Portal based Authentication, L2 Roaming between Mixed Mode Environment using Protection Mechanism, Effective Power management, Working on different Wireless Standards such as 802.11a, 802.11b, 802.11g, 802.11n and 802.11ac.
• Maintaining and Troubleshooting RF issues, Latency and Interference issues on the Client Side.
• Maintaining and Troubleshooting TCP and UDP based Communications.
• Troubleshooting Client side DNS, DHCP, RADIUS and LDAP Server Connectivity Issues with Controller and Virtual Controller.
• Installing and Troubleshooting Licensing and Centralized Licensing issues.
• Configuration and Troubleshooting Redundancy issues relating to VRRP and High Availability.
• Configuration and Troubleshooting of IPSEC tunnels and Certificate related issues.
• Optimizing Broadcast and Multicast Traffic in air to increase the client’s performance.
• Aruba Central - Aruba cloud Wi-Fi, which includes Aruba Instant access points that self-organize into wireless LANs (WLANs) managed by a lead access point (AP) with embedded controller functionality.
• Security - Authentication in Layer 2 and Layer 3:
• o Layer2 - Open, WEP, MAC Authentication, Pre-Shared Key, machine authentication, Dot1x (EAP – MSCHAP2 and EAP-TLS)
• o Layer3 – Captive Portal, VPN(VIA)
• Enabling DHCP Fingerprinting on Aruba Devices to Identify unique devices based on their signatures.
• Optimizing Broadcast and Multicast Traffic in air to increase the client’s performance.
• Involved in taking internal escalation of the team.
• Involve with Development team on the Bugs reported.