Shamanth Holla

Business Development Executive

Karnataka, India11 yrs 3 mos experience

Key Highlights

Proven track record in MDM/UEM solutions presales.
Expertise in customer onboarding and technical support.
Strong background in product management and customer satisfaction.

Stackforce AI infers this person is a SaaS expert with a strong focus on customer engagement and technical support.

Contact

Skills

Core Skills

Client RelationsProduct ManagementProgram ManagementCustomer SatisfactionTechnical SupportSoftware Implementation

Other Skills

Active DirectoryDemosClient RequirementsProduct DemonstrationSales PresentationsApplication Programming Interfaces (API)PresalesJavaScriptCascading Style Sheets (CSS)HTMLCloud ServicesIT Service ManagementCustomer OnboardingSolution ArchitectureProduct Development

About

Worked as a service engineer in Microland Limited from Jan 2015 to April 2016. Started working as a Technical Support Engineer in VMware Airwatch from May 2016 and was troubleshooting issues related to Airwatch MDM across various platforms such as iOS, Android and Windows. Have sound understanding of Mobile Application Management, Mobile Email Management and Mobile Content Management of Airwatch MDM product.

Experience

11 yrs 3 mos

Total Experience

Average Tenure

Current Experience

Hexnode

Presales Lead

Jun 2025 – Present · 1 yr · Bengaluru, Karnataka, India

Spearheaded presales initiatives by delivering tailored demos and proof of concepts for MDM/UEM solutions.
Collaborated with partners and customers to understand their unique use cases and problem statements.
Ensured optimal solution fitment, leading to a 30% increase in customer engagement and satisfaction.
Contributed to Hexnode's growth as a leading provider of mobile device management solutions in India.

Active DirectoryClient RelationsProduct Management

Trio

Pre Post Sales Engineer

Dec 2024 – Jun 2025 · 6 mos

Provided solutions and conducted POC demos to assist in customer onboarding at Trio.
Collaborated with stakeholders in Engineering, Design, Sales, and Marketing for effective communication and storytelling.
Conducted user research, developed personas, and analyzed customer feedback to drive product ideation and roadmap creation.

Product ManagementProgram Management

Atlassian

2 roles

Cloud Engineer 2

Apr 2023 – Nov 2024 · 1 yr 7 mos

Advised Atlassian EMEA customers on customizing Jira Service Management solutions to align with specific business requirements.
Guided customers on implementing secure configurations and integration strategies to strengthen overall security framework.
Reduced ticket volume through handling escalations and coordinating with Project Managers and R&D teams to prioritize customer needs.

Customer SatisfactionProduct Management

Cloud Engineer

Apr 2021 – Sep 2023 · 2 yrs 5 mos

Addressed and resolved technical issues for Atlassian EMEA clients using Jira Service Management.
Collaborated with cross-functional teams to provide outstanding support and ensure exceptional customer satisfaction.
Recreated customer issues in-house for thorough troubleshooting and kept stakeholders informed with regular updates.

Active DirectoryCustomer SatisfactionTechnical Support