Deepraj Darbar

Software Engineer

Chennai, Tamil Nadu, India3 yrs 5 mos experience

Key Highlights

Achieved 85% resolution rate in customer support tickets.
Led migration of tools to Native AWS infrastructure.
Developed a diagnostic framework for device troubleshooting.

Stackforce AI infers this person is a Cloud Computing and Consumer Electronics specialist with strong software engineering skills.

Contact

Skills

Core Skills

Software Project ManagementAmazon Web Services (aws)Project ManagementPython (programming Language)

Other Skills

Solution ArchitectureTechnical DocumentationCode ReviewBashJavaJavaScriptMySQLCloud ComputingComputer NetworkingMachine LearningData ScienceData AnalysisDjangoHTMLTableau

About

Software Engineer at Amazon, University of Windsor graduate and one thing to always remember - “Believe. Perform. Achieve.” Apart from work, I love to sketch, customize laptops/PC's/mobile, Cook, Play Football(Soccer), Cricket, & Basketball, and Do automation projects and work with IoT devices.

Experience

3 yrs 5 mos

Total Experience

Average Tenure

Current Experience

Amazon

3 roles

Software Engineer II

Oct 2024 – Present · 1 yr 8 mos

Conducted code reviews across teams and packages, completing 384 code reviews across 29+ packages
Migrated multiple tools to NAWS (Native Amazon Web Services) owned it end-to-end from creating a roadmap for MAWS (Move to Amazon Web Services) to NAWS infrastructure migration to cutting-over traffic to NAWS and cleanup legacy resources.
Developed strategy documents for existing MAWS services to migrate to NAWS
Owned Kindle Tablet queue and lead the tier-1 support for customer tickets across Tablet Devices, and OE tasks from in 2024-Present. Led the 24 hours ticket resolution task, achieved 85% resolution rate in Jan 2025 from 73% in Sept 2024 after taking over the ownership
Prepared MBR and MOM metrics for Tablet and Fire TV devices for monthly leadership review, encompassing metrics, highlights, lowlights, opportunities for device families. Training team members on leading device families to optimize the queue handling.
Prepared various BRD documents for project proposal, owned COEs, created and maintained various internal documentation for tools or mechanisms.
Provided HSE and Sev-2 support for Tier-1 services

Software Project ManagementProject ManagementSolution ArchitectureAmazon Web Services (AWS)Technical DocumentationCode Review

Software Engineer II

Promoted

Nov 2022 – Oct 2024 · 1 yr 11 mos

Conducted code reviews across teams and packages, completing 229 code reviews across 29+ packages
Migrated multiple tools to NAWS (Native Amazon Web Services) owned it end-to-end from creating a roadmap for MAWS (Move to Amazon Web Services) to NAWS infrastructure migration to cutting-over traffic to NAWS and cleanup legacy resources.
Developed strategy documents for existing MAWS services to migrate to NAWS
Owned Fire TV queue and lead the tier-1 support for customer tickets across Fire TV Devices, and OE tasks from 2021-2022. Led the 24 hours ticket resolution task, achieved 92-97% resolution rate in Sept 2022 from 73% in Jan 2021
Currently own the Fire Tablet queue and leading the tier-1 support, maintained 24-hr resolution rate to 93%+ since Jan 2023
Prepared MBR and MOM metrics for Tablet and Fire TV devices for monthly leadership review, encompassing metrics, highlights, lowlights, opportunities for device families. Training team members on leading device families to optimize the queue handling.
Prepared various BRD documents for project proposal, owned a COE, created and maintained various internal documentation for tools or mechanisms.
Provided HSE and Sev-2 support for Tier-1 services

Software Project ManagementAmazon Web Services (AWS)

Software Engineer

Nov 2020 – Nov 2022 · 2 yrs

Worked on a unified diagnostic framework tool called "Photon" for diagnosing device issues and providing troubleshooting instructions
Developed scripts to save time by providing utilization, failure, and usage metrics for the tools owned
Migrated old scripts to consume data from APIs and added throttle and logging logic for optimization
Integrated the diagnostic framework tool with other clients and upgraded existing RESTful services for future expansion
Onboarded new team members and automated the onboarding process by creating a learning series with videos, wikis, and training materials
Proactively emphasized the importance of Operation Excellence (OE) and worked on various mechanisms to improve processes and reduce escalations
Created documents for scripts, processes, goals, and projects to share knowledge across teams and leadership
Completed a PSNL (Kindle Personalized Letters) task to inform about 2G/3G WAN Deprecation notice for Kindle devices, developed PSNL file(s) for 350k+ legacy devices and delivering the project end-to-end

BashPython (Programming Language)JavaJavaScriptAmazon Web Services (AWS)

Simon fraser university

Systems Developer, LEAP Division

Sep 2020 – Nov 2020 · 2 mos · Burnaby, British Columbia, Canada

● Designing, development, testing, and implementation of relational databases and procedural database code, programs using SSIS, migration to the data warehouse to support core information needs
● Translating measurement requirements into specifications that will be used to drive data-store/warehouse/mart design and configuration using SSIS, relational database in SQL.
● Creating visual analytics; developing new business intelligence workbooks, reports and dashboards; updating and maintaining existing dashboards
● Performing data management; overseeing accessibility, retrieve-ability, and security of specific subsets of data, and assessing the integrity of data from multiple sources
● Providing database administration; investigating programs, collective performance statistics and creating reports, and performing routine configuration/installation and reconfiguration of database and related products; investigating programs, collective performance statistics and creating reports, and performing routine configuration/installation and reconfiguration of database and related products
● Conceptualizing alternative solutions including the impact of any work procedure changes, and recommending more suitable alternatives to assists clients in meeting their requirements
● Participating in the design, development, implementation, and maintenance of IT and/or business applications’ configuration and programming to meet LEAP business and operational requirements.
● Eliciting and articulating user, system, and operational requirements (e.g. process map development, flows and process descriptions, requirement workshops, scope definition, feature definition, use case development, business analysis)
● Programming and configuring course evaluation surveys

Blackberry

Enterprise Technical System Analyst

Jan 2020 – Aug 2020 · 7 mos · Waterloo, ON

Expertise in analyzing server environment including Windows Server 2012 R2(Exchange, SQL, Active Directory Domain Services, and various Network Security Protocols)
Analyzed and troubleshot client, server, and cloud-based web applications such as BlackBerry Dynamics apps and BlackBerry MDM software
Resolved all kinds of issues from single device activation to multiple server failures
Created Internal/External Worklogs and case updates on Salesforce and JIRA ticketing systems/Memory Dump Analysis, Network Analysis, Active Directory, Microsoft Exchange, PowerShell, etc
Created Knowledge Base articles for unique issues resolved and helped colleagues in log analysis and test setups
Created, Presented, and Lead team meetings and the team won CSAT competition held with a perfect score
Got selected as the top 2 in the team by the manager to work on Cylance AV tickets simultaneously

Walmart

Fulfillment Associate

Jul 2019 – Dec 2019 · 5 mos · Ontario, Canada

Self-employed

Mathematics Tutor

Aug 2017 – Dec 2018 · 1 yr 4 mos · Ahmedabad, Gujarat, India

Customized teaching approaches to meet the needs of diverse student demographic
Tutored in all academic subject areas of high school level and undergrad subjects which included Engineering Mathematics, Fundamentals of C Programming, and Computer Organization and Architecture
Guided students in test-taking strategies, notetaking, and prioritizing assignments