Ankita Jangra

Chief Operating Officer

Delhi, India11 yrs 8 mos experience

Highly Stable

Key Highlights

Proven track record in logistics and supply chain management.
Expertise in enhancing customer experience and satisfaction.
Strong leadership in cross-functional team collaboration.

Stackforce AI infers this person is a Logistics and Operations Management expert with a focus on customer experience.

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Skills

Core Skills

Operations ManagementCustomer ExperienceSupply Chain OptimizationTeam LeadershipBusiness DevelopmentPortfolio ManagementTeam ManagementService DeliverySales ManagementStore Operations

Other Skills

Customer Relationship Management (CRM)Revenue EnhancementLogistics ManagementSupply Chain ManagementData-driven decision-makingRisk ManagementPortfolio & Relationship ManagementFinancial assessmentsInventory controlCompliance managementSupport ManagementSupport Services ManagementCustomer ServiceInventory ManagementCustomer Service Management

About

With a professional journey marked by strategic leadership in operations and client relations, my role at Smart Parts has me at the helm of ensuring exceptional customer experiences through meticulous supply chain and logistics management. Our team excels in client coordination, enabling container bookings and dispatches that align perfectly with clients' schedules and expectations. Prior to Smart Parts, the focus was on e-commerce supply chain optimization at World Class Equipment, where I fostered a culture of cross-functional collaboration and data-driven decision-making. This role honed my competencies in team leadership and inventory management, ensuring on-time delivery and customer satisfaction that matches the rapid pace of today's market demands.

Experience

11 yrs 8 mos

Total Experience

2 yrs 5 mos

Average Tenure

1 yr 11 mos

Current Experience

Smart parts – india’s lading exporters of spare parts

Head of Operations – Client Coordination || Supply Chain || Payment || Customer Experience

Jul 2024 – Present · 1 yr 11 mos · India · On-site

Managing end-to-end logistics and supply chain processes, including client management, shipping documentation, and payment collection, to ensure seamless operations and exceptional customer experience.
Client Coordination: Collaborating with clients to arrange container bookings, effectively managing both internal agents and client agents to ensure smooth coordination and dispatch. Ensuing communication related shipping schedules and updates to clients, providing clarity and managing expectations throughout the process.
Supply Chain Management: Overseeing and finalizing dispatch details, ensuring alignment with shipping schedules and coordinating across multiple stakeholders for timely delivery. Monitoring and managed the flow of goods from booking to delivery, optimizing logistical processes for efficiency and accuracy.
Documentation and Compliance: Managing all aspects of shipping documentation, including filing shipping bills and sharing essential details (container number, vessel name, ETD, ETA, and draft Bill of Lading) with clients. Ensuring compliance with shipping regulations and internal policies, maintaining accurate and thorough records to support smooth operations.
Payment Collection: Coordinating with clients to arrange final payments, ensuring timely financial transactions and adherence to payment term. Engaged with stakeholders to address payment-related queries and discrepancies, maintaining strong client relationships and financial integrity.
Customer Experience: Ensuring all processes were completed efficiently, confirming all steps were finalized to guarantee customer satisfaction and a seamless shipping experience.||Provided proactive communication and support to clients, addressing their needs and resolving any issues promptly to enhance overall customer experience.

Customer Relationship Management (CRM)Revenue EnhancementOperations ManagementCustomer Experience

World class equipment --india’s lading importers & exporters

Head of Operations – Operations || Inventory Management || Team Management || Customer Experience

Sep 2020 – Jul 2024 · 3 yrs 10 mos · India · On-site

Lead strategic and operational initiatives to optimize e-commerce supply chain efficiency, driving cost-effective solutions and enhancing customer experience. Foster cross-functional collaboration, data-driven decision-making, and strong stakeholder relationships to ensure seamless inventory management and on-time delivery.
Strategic Operations & Risk Management: Directed supply chain operations by developing strategies aligned with organizational goals, focusing on cost efficiency, sustainability, and proactive risk management to ensure seamless operations.
Team Leadership & Continuous Improvement: Led cross-functional teams in procurement, logistics, and operations management, fostering a culture of collaboration and continuous improvement to enhance performance and efficiency.
Supplier & Inventory Optimization: Managed supplier relationships and contracts for cost-effectiveness and quality, and developed inventory strategies to optimize stock levels, reduce costs, and mitigate risks of shortages or excess.
Logistics, Process Optimization & Technology Integration: Oversaw logistics, warehousing, and distribution to ensure timely, cost-effective delivery while implementing process improvements through advanced technology and lean methodologies.
Compliance, Customer Focus & Global Operations Management: Ensured adherence to global regulatory standards, aligned supply chain and operations strategies with customer needs, and effectively managed global operations considering international trade and geopolitical dynamics.

Operations ManagementLogistics ManagementSupply Chain OptimizationTeam Leadership

Oyo

Head of Asset Management – Portfolio & Relationship Management || Business || Experience

Aug 2018 – Sep 2020 · 2 yrs 1 mo · India · On-site

Managed end-to-end operations and relationship management across a portfolio of properties, driving revenue growth, operational efficiency, and customer satisfaction. Led cross-functional teams to enhance business performance, streamline inventory control, and ensure compliance with industry standards.
Portfolio & Relationship Management –Spearheaded tasks for the assigned portfolio by managing relationships and ensuring alignment with key owner issues. Drove revenue by ensuring all bookings were accurately billed, preventing misappropriation by PMs/Owners. Managed inventory control and maintained SRNs availability across the portfolio. Engaged owners to maintain customer experience in properties. Collaborated with internal teams and external partners to optimize asset outcomes and ensure compliance with regulatory requirements.
Operations –Ensured cluster performance of CX metrics met or exceeded targets. Managed daily operations of SMART hotels, ensuring compliance with OYO operational procedures and legal requirements, including regulations for foreign travelers and guest ID proofs. Led a team of 20+ Hotel and Property Managers, driving operational excellence. Monitored KPIs such as forecast accuracy, repair conversion rates, and inventory targets. Developed and implemented asset management strategies aligned with organizational goals, including continuous improvement and risk management.
Business –Built and maintained strong business relationships with partners, enhancing customer satisfaction by achieving service quality norms. Developed and streamlined systems to enhance operational effectiveness and meet goals within cost, timelines, and quality parameters. Managed inventory to minimize holding expenses and maintain optimal levels, reducing wastage. Conducted financial assessments to evaluate asset performance and forecast returns.
Experience – Ensuring the higher CSAT and NPS. Ensured higher CSAT and NPS.

Portfolio & Relationship ManagementOperations ManagementBusiness DevelopmentCustomer Experience

Apple

Service Team Manager

May 2017 – Jul 2018 · 1 yr 2 mos · India · On-site

Led and managed a team of service professionals to optimize resource allocation, drive process improvements, and ensure high-quality service delivery while fostering client relationships and interdepartmental collaboration.

Support ManagementSupport Services ManagementTeam ManagementService Delivery

Airtel

Store Manager – Store Operations ||Customer Service || Sales

Aug 2014 – Apr 2017 · 2 yrs 8 mos · India · On-site

Led store operations to drive profitability through strategic sales management, inventory control, and team leadership while ensuring compliance and exceptional customer service. Optimized processes and maintained strong vendor relationships to boost revenue and efficiency.

Customer ServiceInventory ManagementSales ManagementStore Operations