Aug 2020 – May 2021 · 9 mos

Mar 2015 – Apr 2019 · 4 yrs 1 mo · Charlotte, North Carolina Area

• Responsible for the business goals including service delivery, recruiting and retention.
• Assist in the high volume recruitment by maintaining over 100% fill rate for commercial industry in Charlotte Area.
• Customer-related service includes taking and filling orders, managing the order life cycle, resolving problems, and developing business through customer service calls and marketing candidates proactively.

Apr 2019 – Apr 2020 · 1 yr · Winston-Salem, NC, United States

• Collaborate with hiring managers to identify staffing needs, create accurate job postings and develop recruitment strategy.
• Review candidates, conduct phone screens and refer thoroughly screened qualified applicants for hiring manager consideration
• Serve as subject matter expert for recruiting process.
• Develop talent pipelines for current and future hiring needs
• Complete accurate weekly and monthly staffing reports
• Generate and manage referrals from current employees and external networks
• Maintain compliant candidate database and talent pipelines via our Applicant Tracking System
• Engage talent via phone, electronic communication, Skype to assess skills, share opportunity and foster relationships.

Jun 2014 – Jan 2015 · 7 mos · Dallas/Fort Worth Area

• Responsible for full cycle recruiting for contact center using ATS(Newton/Kenexa).
• Work closely with Human Resource Director to formulate and execute site recruiting strategy
• Coordinated job fairs and hiring events with HR Department.
• Assisted hiring manager with recruiting needs; set up face-to-face interviews and assist with on boarding process.
• Development and execution of both short-term and long-term student recruitment strategy
• Work closely with Human Resource Director to formulate and execute site recruiting strategy
• Coordinated job fairs and hiring events with HR Department.
• Assisted hiring manager with recruiting needs; set up face-to-face interviews and assist with on boarding process.
• Development and execution of both short-term and long-term student recruitment strategy

Jan 2012 – Oct 2013 · 1 yr 9 mos

• Manage a team of Inbound Support Representatives who handle all incoming calls.
• Train or instruct employees in job duties, CRM systems or company policies through one-on-one coaching.
• Lead this team to provide excellent communication and quality customer service.
• Analyze and evaluate the database to target highest priorities for the contact center. Plan, implement, and report on all upcoming deadlines.
• Evaluate and deliver employee reviews ensuring timely delivery and real time feedback. Provide professional development and coaching, to all staff.
• Assist in the talent acquisition process by interviewing and selecting candidates who align with the organization’s mission and are the best match based on the roles, responsibilities, and guidelines for the position.
• Calls and qualifies all new leads for partner universities- Making over 200 calls per shift to potential students in a call center environment.
• Assist and provide guidance to potential students in order to meet students’ educational goals.
• Present accurate and detailed information to prospective students.
• Manage inquires to achieve prompt contact and performance activity goals for the education division.
• Responsible for full cycle recruiting for contact center using ATS(Kenexa/Newton).
• Supervise QC Specialist team to confirm team meets and exceeds established goals.
• Train or instruct employees in job duties and company policies.

Mar 2009 – Oct 2011 · 2 yrs 7 mos

• Provided career advising and career counseling to students and graduates.
• Responsible for improving placement rates by increasing campus recruiting activities, improving relationship with employers and increasing job order ratios.
• Provided a high level administrative duties such as preparing invoices, reports, memos, letters, and financial statement and other documents, using word processing, spreadsheet, and database software.
• Assisted with recruitment and the hiring needs for employers such as connecting them with qualified candidates, scheduling interviews and other HR needs.
• Conducted seminars on creating resume, interviewing, and job search skills.
• Developed and maintained a current job list for current students, recent graduates and alumni.
• Coordinated quarterly career fairs and plan to student activities and events such career services week, spotlight on employer and student appreciation.
• Full life-cycle recruiter including developing effective search strategies and conducting hiring events for managers.
• Counselled student and alumni on career exploration and develop individual development plan.
• Interviewed students and graduations to assist in strategizing for their professional job search.
• Trained and supervised Federal Work Study students for career services department.

Nov 2006 – Mar 2009 · 2 yrs 4 mos

• Instructor of Vocational Training Lab at Multicultural Service Center.
• Developed and Implemented Office Skills Curriculum to average of 25 Wisconsin Works Program Participants.
• Trained participant in clerical skills with emphasis on Microsoft Office Software such as Word/PowerPoint/Excel/Outlook.
• Facilitated job readiness workshops to enhance participant’s employment skills and to assist with job search.
• Assisted in preparation of information and reporting specific requirements and assists program manager in evaluating the effectiveness of the program. Maintained case records and implemented action plans for client.
• Provided supportive services and counseling to a designated caseload of 75 Wisconsin Works Program participants.
• Served as a sounding board for individuals who have little personal support and want to talk about crisis or problems they are facing at work or home. Reviewed and discussed workplace problems and how to fix them with clients.