Nov 2025 – Present · 7 mos

Jan 2025 – Nov 2025 · 10 mos

Oct 2022 – Feb 2025 · 2 yrs 4 mos

• Championing and modeling the Ulta Beauty mission, vision and values
• Meeting/exceeding sales, profitability and operational goals
• Enhancing the Ulta Beauty brand through “wow” guest experiences, with special focus on promotion of Ulta Beauty loyalty and guest service programs
• Collaborating cross-functionally with partners and leadership to assess and develop the business
• Attracting, hiring and retaining a diverse team of top talent
• Training, coaching and developing direct reports
• Ensuring adherence to all Ulta Beauty policies, procedures and standards, including merchandising and visual updates
• Leading change and innovation, ensuring all associates are brought effectively through the change curve

Nov 2021 – Nov 2022 · 1 yr

• Championing and embodying company mission, vision, and values
• Inspiring superior guest services through driving company loyalty, credit, and guest service programs
• Create an atmosphere of operational excellence through utilization of company tools, programs, and loss prevention policies
• Attract and develop a diverse team that embodies company culture, demonstrates core competencies and delivers exceptional services to all guests
• Developing the people, performance, and process skill sets of store leadership & associate team to exceed set goals within retail and salon services
• Identify areas of strengths and areas of opportunities to improve and positively impact the enterprise as a whole
• Coaching/guiding store team & the district with effective selling techniques to achieve corporate and field initiatives
• Uphold district sales and payroll management goals/programs
• Facilitate district store management training programs and support district compliance of company training for all associates
• Collaborate cross functionally to establish strong relationships that positively impact store, district, and company performance results
• Lead innovation and change efforts by helping General Managers and their leadership teams to navigate through changes and overcome obstacles.

Oct 2019 – Oct 2021 · 2 yrs

• Positively impacted overall store culture, operational execution, loyalty results, and leadership development within the store and district. Promoted multiple leaders to manager positions and supported/developed Salon professionals to achieving multiple promotions. Collaborated with district and regional partners to accomplish common goals centered around improvement of operational processes, loss prevention, services, recruiting, guest experience, leadership development, training, and culture.

Aug 2018 – Oct 2019 · 1 yr 2 mos

• Recognized by CEO and senior leadership as an award winning General Manager in the following categories:
• Salon Sales
• Retail Budget
• Retail Comp
• Positively impacted overall shrink reduction, operational execution, loyalty and credit results, and leadership development within store and district. Promoted multiple leaders to General Manager positions and supported/developed Salon professionals to achieving award winning, Elite status. Collaborated with district/regional partners to accomplish common goals centered around improvement of processes, training, and culture.

Jan 2017 – Aug 2018 · 1 yr 7 mos

• Recognized by CEO and senior leadership as an award winning General Manager in the following categories:
• Retail Budget
• Retail Comp
• Salon Sales
• Salon Comp
• Guest Survey
• Shrink
• Positively impacted overall culture, operational execution, shrink, loyalty and credit results, and leadership team within store and district. Recruited and promoted multiple managers to General Managers.

Aug 2015 – Jan 2017 · 1 yr 5 mos

• Drive store performance through operational and service delivery excellence
• Build and maintain a culture of success through optimization of people development
• Promote current initiatives to exceed sales goals and simultaneously uphold a sense of urgency to achieve daily task objectives
• Create a guest centric environment through proper management of sales floor, in the moment coaching and developing, and addressing guest concerns in the salon or the sales floor with urgency & empathy
• Promote and model superior customer service standards and company values
• Provide coaching, training, and feedback to store team and peers
• Manage sales floor and salon to meet company expectations and exceed corporate and store goals/budgets
• Scheduled staff efficiently and effectively according to trends and the needs of the business
• Educated and trained staff on the newest brand initiatives and selling techniques

Oct 2013 – Jul 2014 · 9 mos

• Recruit, hire, and retain top talent
• Ensure guest experience is delivered through proper training and consistent feedback to associates
• Establish and communicate and execute store goals on a daily basis
• Build and utilize the guest loyalty program to grow new and current business
• Oversee the education training and sales initiatives for the prestige team, and all subordinates
• Create and maintain a strong store culture for both internal and external guests
• Facilitate and leads the execution of all store operations including inventory, ad sets, merchandising, sales, and guest experience programs
• Ensure the highest level of loss prevention standards is exhibited in all departments of the store
• Meets with company executives to effectively communicate strategy and store direction in alignment with company initiatives to all store employees

Sep 2013 – Oct 2013 · 1 mo

• Promote and model superior customer service standards
• Provide coaching, training, and feedback to store team
• Manage sales floor and salon to uphold company expectations and achieve corporate/store goals
• Schedule staff efficiently and effectively according to trends and the needs of the business
• Educate and train staff on the newest brand initiatives and selling techniques

Jan 2013 – Sep 2013 · 8 mos

• Promote and model superior customer service standards
• Provide coaching, training, and feedback to store team
• Manage sales floor and salon to uphold company expectations and achieve corporate/store goals
• Schedule staff efficiently and effectively according to trends and the needs of the business
• Educate and train staff on the newest brand initiatives and selling techniques