Prakash Mandal

Operations Associate

Gurugram, Haryana, India11 yrs 10 mos experience

Key Highlights

Expert in optimizing e-commerce fulfilment processes.
Proven track record in warehouse operations management.
Strong leadership in logistics and team development.

Stackforce AI infers this person is a logistics and operations management expert in the e-commerce sector.

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Skills

Core Skills

Operations ManagementLogistics ManagementWarehouse Operations

Other Skills

D2C fulfilment processesSLA adherencecustomer satisfactionWMS and OMS systemsoperational efficiencyD2CSLA complianceinventory managementvendor developmentcontract negotiationssafety auditse-commerce operationsorder fulfillmentlead generationvendor management

Experience

11 yrs 10 mos

Total Experience

Average Tenure

Current Experience

Broadway

2 roles

Manager

Dec 2025 – Present · 6 mos · On-site

Managed end-to-end online fulfilment operations, including inbound, storage, inventory accuracy, order
picking, packing, dispatch, and returns.
Built and optimized D2C fulfilment processes with a strong focus on SLA adherence and customer
satisfaction.
Led quick commerce operations by setting up fast-turnaround fulfilment workflows to meet express and
same-day delivery commitments.
Coordinated drop-shipment models with brands and vendors, ensuring seamless order processing and
SLA compliance.
Led and mentored warehouse and fulfilment teams, improving productivity through training,
performance tracking, and workforce planning.
Implemented and scaled WMS and OMS systems, along with process improvements to enhance
operational efficiency, accuracy, and throughput.
Ensured compliance with company policies, statutory requirements, and safety standards across
fulfilment operations.
Monitored and improved key KPIs, including order turnaround time, fulfilment accuracy, shrinkage

D2C fulfilment processesSLA adherencecustomer satisfactionWMS and OMS systemsoperational efficiencyOperations Management+1

Manager

Dec 2025 – Present · 6 mos · On-site

V-trans (india) ltd

Warehouse Manager

Feb 2025 – Nov 2025 · 9 mos · Jaipur · On-site

Oversaw warehouses totaling 100,000 sq. ft., including e-commerce operations, managing 98
team members across manpower, safety, transport, statutory compliance, and daily operations.
Monitored day-to-day activities such as cleaning, productivity, attendance, training schedules,
adherence to 5S principles, transportation, and MIS reporting.
Strengthened inventory management, reduced overtime, and controlled operational costs
through vendor development and contract negotiations.
Conducted quarterly and annual stock and safety audits, ensured timely and accurate billing,
and aligned with customers through regular monthly reviews.
Directed end-to-end e-commerce operations, achieving efficient order fulfillment and
consistently meeting delivery timelines.
Fostered a performance-driven culture by motivating teams and recognizing top performers on a
daily basis.

inventory managementvendor developmentcontract negotiationssafety auditsWarehouse OperationsLogistics Management

Supr daily (supr infotech solutions pvt ltd)

Senior Assistant Manager

Aug 2017 – Feb 2023 · 5 yrs 6 mos · India · On-site

Spearheaded the Expansion team at Supr, contributing to the company's growth journey from its inception.
Strategically generated targeted leads for new Warehouses (WH), aligning with specific operational requirements and presenting them to management for evaluation.
Negotiated and successfully closed deals with WH owners, ensuring essential infrastructural prerequisites according to layouts. Introduced a compelling "One Month Rent Free" offer to incentivize initial launches.
Executed deal closures, agreements, and commercial arrangements strictly within the management-approved budget, exhibiting fiscal prudence.
Identified and designated Child hubs and Warehouses for key locations like Mumbai, Pune, and NCR. Demonstrated a keen eye for optimizing distribution networks.
Expertly managed seamless warehouse transitions during location shifts, minimizing disruptions and ensuring operational continuity.
Skilfully addressed intricate Industrial Relations (IR) challenges, encompassing local vendor coordination, political considerations, and in-house staff dynamics.
Exercised decisive action by terminating employees with integrity issues, aligning with requirements from the Warehouse (WH) team and upholding organizational values.
Led a proficient team of Bouncers for Mumbai and Pune locations, assuring security and safety measures were rigorously maintained.
Orchestrated comprehensive vendor management encompassing CX Bag, DE Bag, Warehouse Infrastructure, including pallets, crates, trolleys, and racking solutions. Ensured robust logistical support systems were in place.

lead generationvendor managementnegotiationwarehouse transitionsWarehouse OperationsLogistics Management

Food squad

Head Of Logistics Department

Aug 2016 – Aug 2017 · 1 yr · Mumbai Area, India

An online food ordering platform with a high-tech kitchen and a team of nutrition experts, to ensure the highest standards of quality and healthy food , which is freshly cooked, affordable and comes with assured timely delivery. Most importantly, we believe in serving happiness on time, every time.

Promax health foods private limited (food squad)

Logistics Manager

Aug 2016 – Aug 2017 · 1 yr

Food Squad - An online food ordering platform with high-tech kitchen & a team of nutrition experts, to ensure the highest standards of quality & healthy food, which is freshly cooked, affordable & comes with assured timely delivery. It provides food ordering service to people.

Mango revolutions

Head of Operations

Oct 2015 – Aug 2016 · 10 mos · Mumbai Area, India

Homelynow has created the quickest and the simplest way to order incredibly delicious “home-made”
meals. They partner with the best home cooks in selected localities whom the call “Yummakers”. It’s
the same food what they cook for their own family.

Latahun

Head Of Operations - Mumbai

Mar 2015 – Sep 2015 · 6 mos · Mumbai Area, India

LataHun is an On-Demand delivery service which aims at organizing the hyperlocal delivery market.
LataHun provides its merchants with a stunning delivery experience and helps them make
their customers happy.

Doorstep delivery

Owner

May 2012 – Feb 2015 · 2 yrs 9 mos

Liaised between Order Management and fleet managers to ensure streamlined communication and operations. Supported delivery executives in promptly resolving real-time order issues, enhancing customer experience. Elevated delivery executive efficiency to surpass defined benchmarks, boosting order volume and earnings. Provided personalized coaching sessions and weekly feedback to fleet managers for enhanced customer satisfaction. Implemented process enhancements to optimize fulfillment operations, resulting in superior customer experiences. Conducted regular reviews and feedback sessions with fleet managers to address order fulfillment challenges and improve delivery performance.