Dharmesh Raja

CEO

Mumbai, Maharashtra, India18 yrs 8 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Over 15 years of leadership in logistics and supply chain.
Expert in managing e-commerce operations and vendor relationships.
Proven track record in operational efficiency and customer satisfaction.

Stackforce AI infers this person is a Logistics and Supply Chain Management expert in the Electronics Retail industry.

Contact

Skills

Core Skills

Logistics ManagementSupply Chain ManagementE-commerce ManagementOperations ManagementProject PlanningCustomer Service Management

Other Skills

CommunicationBusiness TransitionE-commerceInventory ManagementRevenue ReconciliationSupplier Relationship ManagementOperational EfficiencyVendor ManagementSupply StrategyDigital Supply ChainFreight ManagementService LevelsContract NegotiationCommercial NegotiationSupply Management

About

Result driven leadership of more than 15 years in supervising daily operations & logistics in Electronics Retail business. Skilled in managing e-commerce service providers & vendors through strategic agreements; managing revenue reconciliation, recovery & vendor payments in the supply-chain space. Adept in grasping the holistic picture of the business & partnering with business leaders, technology providers, and vendors. Proven expertise in managing customer order fulfillment, handling feedback and grievances. Excellent interpersonal skills with broad cultural awareness, maturity in thought and the ability to relate at any level of business.

Experience

18 yrs 8 mos

Total Experience

3 yrs 10 mos

Average Tenure

9 yrs

Current Experience

Techguard (bolttech device protection india pvt ltd)

Head Of Logistics

Jun 2017 – Present · 9 yrs · India

CommunicationBusiness TransitionLogistics ManagementSupply Chain Management

The mobile store limited

Manger -E commerce, SCM

Jan 2012 – Jun 2017 · 5 yrs 5 mos · Mumbai Metropolitan Region

Supervise the daily operation to make sure that the billing processes and the JDA order fulfillment finish as per planned schedule.
Monitor and report inventory levels for Warehouses and manage stock replenishment.
Verify insurance claims and conduct re-conciliation of e-commerce shipments. Provide support for revenue reconciliation.
Recommend Change requests for ordering system automation and up gradation as deemed necessary. Monitor such automation to ensure that they reduce manual intervention and human-errors.
Manage e-commerce service providers & vendors through strategic agreements; manage revenue recovery & vendor payments in the supply-chain space.
Primary point of contact for customer order fulfillment, negotiation & grievances.

CommunicationBusiness TransitionE-commerce ManagementSupply Chain Management

Qsl enterprises india pvt ltd

BRANCH REFURB & PLANNING MANAGER

Jun 2010 – Dec 2011 · 1 yr 6 mos · Mumbai Metropolitan Region

Set up a world class service facility for New Business introduction in the field of Electronic Repair Service (TATA)
Project Planning - Monthly, Weekly and Daily production scheduling
Driving work force to meet Production Targets.
Meet quality objectives and assist in improvement programs.
Setup process, procedures and measure outputs continuously
Monitoring Productivity, Machine efficiency and update the management on daily basis
Provide directions to subordinates regarding Operational and procedural issues
Manpower Planning & Recruitment, Equipment, Spare parts and Vendor management
Training to new staffs
Production, Turnaround Time (TAT), Beyond Economical Repair (BER) Management
Day to Day reporting to Management on Operations

CommunicationSupplier Relationship ManagementOperations ManagementProject Planning

S s mobile pvt ltd

Branch Operations Manager

Jan 2009 – Jan 2010 · 1 yr · Mumbai

Set up a world class service facility for New Business introduction in the field of Electronic Repair Service (TATA Reliance, Airtel Dish TV.)
Project Planning - Monthly, Weekly and Daily production scheduling
Driving work force to meet Production Targets.
Meet quality objectives and assist in improvement programs.
Setup process, procedures and measure outputs continuously
Provide directions to subordinates regarding Operational and procedural issues
Manpower Planning & Recruitment, Equipment, Spare parts and Vendor management
Production, Turnaround Time (TAT), Beyond Economical Repair (BER) Management
Day to Day reporting to Management on Operations

CommunicationSupplier Relationship ManagementOperations ManagementProject Planning