Apr 2019 – Present · 7 yrs 2 mos

• Managed a team of 30 employees and oversaw daily operations, resulting in a 96% delivery rate in MTD level. Handling payout of more than 1000+ technicians. Developed and implemented a new technician payout in costs reduced by 20% and productivity increased. Resolve / communication issues and inventory problems effectively and ensure that issues are resolved in a timely manner by investigating data. Trained 300 Diesel sensor technicians within 2 months in pan India. Coordinated with senior management to implement strategic plans for revenue growth. Analyzed sales data to identify trends, making recommendations for inventory adjustments. Implemented cost-saving measures, reducing overheads significantly. Supported operations manager by giving actionable feedback and assisting with administrative and operational responsibilities.

Jun 2016 – Mar 2019 · 2 yrs 9 mos

• Developed an open and professional relationship with the team member to facilitate effective issue resolution. Assisted with team recruitment, interviewing and onboarding. Evaluate team performance and provide constructive feedback to improve daily goal achievement. Developed comprehensive training programmes for new hires, enhancing team skill sets and performance. Attends all customer queries and handles the complaint on priority to resolve it as soon as possible.