Sudhanshu Shekhar

Operations Associate

Gurgaon, Haryana, India11 yrs 1 mo experience

Highly Stable

Key Highlights

Over 8 years of experience in supply chain management.
Proven track record in optimizing last-mile operations.
Strong leadership skills managing large teams.

Stackforce AI infers this person is a seasoned supply chain leader in the Ecommerce sector.

Contact

Skills

Core Skills

Supply Chain ManagementProject Management

Other Skills

Customer ExperienceOperational StrategyTeam BuildingInterpersonal SkillsAnalytical SkillsProject DeliveryStrategic ThinkingAttention to DetailPerformance ManagementBusiness ManagementBusiness AnalysisEmployee EngagementOperations ManagementProblem SolvingCorporate Strategy

About

A dynamic and results-driven professional having more than 8 years of experience in Last Mile Operation , Supply planning , Strategy , team building and flourishing businesses of the Ecommerce technology sphere. Ambitious and motivated supply chain professional with experience in PAN India operations, project management and supply chain solutions. Strong strategic planner, problem solver and effective leader to empower teams, execute and deliver projects with results and generating revenue. Displayed proficiency in wide array of roles including City Head, Manager, Sn Manager and Director in Last Mile Operations .Experienced professional with a demonstrated history of working in the logistics and supply chain industry. Skilled in Customer Service, Last Mile Supply, Strategic Planning, Data analytics, Market understanding, Cost optimization .Renovating strategically efficient supply in Last mile . Accredited as a hard-working and dynamic leader, with an ability to work in an everchanging environment. Targeting new heights of success with integrity, hard work , utmost dedication, and leaving a mark of excellence on every step with a company providing continuous learning and development opportunities in a fast-paced and continually evolving environment.

Experience

11 yrs 1 mo

Total Experience

8 yrs 9 mos

Average Tenure

2 yrs 5 mos

Current Experience

Flipkart

2 roles

Senior Manager

Promoted

Jan 2024 – Present · 2 yrs 5 mos · On-site

Spearheading North India Supply in LM and FM Hubs.
Prepare Annual/Monthly Operating Plan for Clusters & Zone in sync with Zonal Planners
and Zonal Operation Head .
Responsible for Fulfillment of AOP Month on Month Basis .
Attainment of Variable Cost Reduction and adoption of cost optimized Model Agnostic
rate card (Density, Effort)
Responsible for Superior customer experience through resilient and reliable supply chain .
Leading a Team of 350 TA, STA and Cluster Leads to ensure that capacity is maximized
up to the threshold of the VSL Deficit Limit .
Build strategy for deficit closure (Branding / Marketing activities) FB Marketing, Tapping
diversity, Untapped Segment of the Market
Responsible for End-to-End Peak Hiring Program Management .
Develop Partner
network to scale manpower on ground, Innovation Inbuild Flex to manage spillage and
reliability/speed: EV Sustainability .
Enabling Cloud based hiring of WMs to enable cross utilization of Delivery boys from
Eco system.
Strengthen the Platform of Segmented Supply Chain through Partner Strategy, Speed
improvement & MR scaleup.
Empower Flipster's to Maximize their potential and wellbeing to transform lives lowering
Attrition in Team and Supply, append diversity.

Customer ExperienceOperational StrategyTeam BuildingSupply Chain ManagementProject Management

Senior Manager

Sep 2023 – Dec 2023 · 3 mos · On-site

Spearheading Pan India Partner Program APM and LMA Business for LM and FM .
Effective collaboration with APM and LMA Partners to ramp up Supply capacity.
Ensure high % of Partner retention by giving them the best in the industry experience
on time payments, more business visibility and providing necessary support to the
primary activities & operation.
Improved the fulfillment rate to 98 % by setting up a structured problem solving and
process driven methodology towards vehicle sourcing and Manpower deployment in
FM.
Responsible for New Partner acquisition. Responsible for aligning the Company goals
with the team goals.
Heading daily operation to ensure 100% reliability and achieved 98% fulfillment rate.
Developed 24*7 Control and deployment tower.
Revitalizing and growing the business, expanded APM Business from 48% to 60 % in
BBD .
Cost Optimization maintaining the APM CPS at 1.8rs and achieved an overall
goodness of 3 Cr with 60% APM volume share expansion.
Instituted the SOP for BRSNR Cases in FM resulting in recovery of 30L /Month
from APM partners.

Customer ExperienceOperational StrategyTeam BuildingSupply Chain ManagementProject Management

Delhivery

5 roles

Director

Promoted

Apr 2022 – Feb 2024 · 1 yr 10 mos

Independently Managing PAN India Last Mile Operations Fleet and Supply .
Leading a Team of 400 + Employees , Fleet and HR across PAN India .
Leading active supply planning & lead conversion for building new supply PAN India alongside working on churn prediction model to track rider behavior to control churn by running cohort level retention programs .
Devising strategy through cohort level Rider rate cards to reduce and Optimize the Last Mile variable cost and increase rider utilization without disrupting SL Metrics .
Delivering the best SLAs by maintaining the capacity and metrics in Last Mile DCs across the region to increase wallet share of each client.
Implement strategies to drive quality Metrics of business for better customer experience and to mitigate rider driven fraud in ecosystem
Executing digital fleet onboarding transitions using BTL Marketing and communication activities such as IVR's , SMS , Banners, Referral schemes , Ads .Scaling up the regional onboarding by 3X while keeping the cost per onboard under the threshold at region level .
Building necessary dashboards and trackers for Team to track business Metrics and KPI
Manpower and resource planning for business to handle 3x surge ,
Conceptualize to drive New product release and coordinate with Tech to impart meaningful insights on Last Mile