Yogesh Mehra

Operations Associate

Delhi, India6 yrs 6 mos experience

Most Likely To Switch

Key Highlights

Led a team of 350 in high-volume operations.
Achieved 98% compliance in shipment cut-offs.
Implemented continuous improvement projects for efficiency.

Stackforce AI infers this person is a Logistics Operations Manager with expertise in process optimization and team leadership.

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Skills

Core Skills

Operations Management

Other Skills

Cost SavingsManpower handlingWarehouse OperationsTeam ManagementContinuous ImprovementContinuous Process ImprovementSortingCash CollectionHigh-Pressure SituationsReducing Operating CostsDual DiagnosisCoordinatorsPlanned Preventative MaintenanceSAS (Programming Language)Adjustment Disorders

Experience

6 yrs 6 mos

Total Experience

1 yr 3 mos

Average Tenure

1 yr 9 mos

Current Experience

Mahindra logistics

2 roles

Assistant Operations Manager

Sep 2024 – Present · 1 yr 9 mos

Lead a team of senior executive/executives and support staff to run Sort Center Operations while managing a multi level team of 350 members handling 150k shipments/day on a non peak days.
Responsible for SC's overall operational activities.
Meet Cost, Productivity accuracy and timelines targets.
Done cost Savings projects and optimize supervisor/DEO/Housekeeping and Security Guards.

Cost SavingsOperations ManagementManpower handling

Assistant Manager

Sep 2024 – Present · 1 yr 9 mos

Leading a project for Meesho middle mile on behalf of Mahindra logistics as Assistant Manager, Operations. Site revenue of 1.2cr, where we have achieved a monthly margin of 30 to 35%. Lead a team of Sr.Executives/ Executives, and Supervisor's/ DEO to run sort center operations while managing a multi-level team of 350 members in a facility handling 150k shipments/day on non-peak days. Managed end-to-end daily middle mile warehouse operations, delegating tasks appropriately to ensure the smooth functioning of the facility. Managing inbound and outbound processing of shipments, and ensuring the timely dispatch of the load as per the given cut-offs by the clients. Achieved a consistent 98% cut off compliances and bagging compliances by managing zero-error sorting and strict cut-offs dispatches within high-pressure timelines. Maintaining high standards of floor hygiene, safety standards, and implementing weekly Gemba/Kaisen projects to drive continuous improvement, optimise processes, and ensure seamless warehouse operations.

Operations Management

Swiggy

3 roles

Area Manager

Promoted

Sep 2022 – Feb 2024 · 1 yr 5 mos · Delhi NCR · Hybrid

Managed day to day operations, SLA, delivery partner utilization, Zone Expansion & Utilization, City Metrics such as bad orders, banner factors, cancellation, Cost Per Delivery and DE attrition. Managed Onboarding & Sourcing process, counseling & training of the new rider regarding the delivery app and working to reduce attrition percentage. Managed outside order support, and monitored DE/Customer escalations, Handled payout and floating cash related escalations of delivery executives. Minimized financial loss of organization caused by addressing and identifying issues such as Incorrect Delivered Marking, Post-Pickup Cancellations, and Self Orders, Rider Driven Cancellations. Plan, organize, and managed work of fleet managers, handled team of 20 ~ 30 Fleet managers ensuring timely completion and optimize efficiency of operations and achieved performance targets by achieving great DE experience. Organized training programs for Fleet Managers, enhancing their skills in Delivery Fleet maintenance. Drive projects in adhering to 100% compliance among delivery/ Pickup executives across area. Managing team of 4 ~ 5 fleet managers handling 1k-1.5k Pickup and Delivery Partners directly on a daily basis, Drive Pickup & Delivery Partner efficiency assigned at individual level. Pickup and Delivery Partner logins are to be maintained based on demand on daily basis and reduce attrition in assigned zone/area. Handled rejections, reassignments, Bad orders, SLA defaulters and Order management. Resolving rider's issues on daily basis to improve their experience with organization. Provided proactive training and real-time communication to Delivery Partners to prevent CX-related challenges. Managing assigned zones with a team of 1,000 to 1,500 Pickup and Delivery Partners, and ensuring the maintenance of overall promised delivery time. Handled payout and salary-related issues of delivery partners. Ensure the sufficiency of Delivery Executives at ground level, handling attrition.

Operations Management