Abhishek kumar — Associate Consultant

I am a ServiceNow Developer with over 2 years of hands-on experience in designing, developing, and customizing solutions on the ServiceNow platform. I specialize in implementing and enhancing IT Service Management (ITSM) capabilities to improve operational efficiency, automate processes, and deliver a better user experience. My experience includes working with core ITSM modules such as Incident Management, Problem Management, Change Management, and Service Request Management, where I have contributed to building scalable and efficient solutions that support enterprise service operations. I have strong hands-on experience in ServiceNow development and configuration, including Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, Flow Designer, Workflows, and Service Catalog development. I have also worked extensively with Catalog Items, Record Producers, Variable Sets, Order Guides, and Email Notifications to automate service requests and streamline fulfillment processes. In addition, I have experience working with platform automation, integrations, and troubleshooting complex issues, ensuring stable and reliable ServiceNow implementations. I enjoy translating business requirements into technical solutions that align with ITIL best practices and organizational goals. I hold multiple ServiceNow certifications, including: • Certified System Administrator (CSA) • Certified Application Developer (CAD) • Certified Implementation Specialist – IT Service Management (CIS-ITSM) • Certified Implementation Specialist – Human Resources (CIS-HR) Currently working as an Associate Software Engineer at Tech Mahindra, where I contribute to ServiceNow development, platform enhancements, and automation initiatives in enterprise environments. I am passionate about continuous learning, problem solving, and leveraging ServiceNow capabilities to drive digital transformation and improve service delivery. 🚀 Currently serving my notice period and open to new ServiceNow Developer opportunities where I can contribute my skills, collaborate with talented teams, and continue growing as a ServiceNow professional.

Stackforce AI infers this person is a ServiceNow Developer with a focus on IT Service Management in enterprise environments.

Location: Pune, Maharashtra, India

Experience: 2 yrs 3 mos