Feb 2026 – Present · 4 mos · Charlotte, NC · Remote

• Administer identity lifecycle management across Active Directory, Microsoft Entra ID, and Okta, supporting user onboarding, offboarding, role changes, and access modifications in alignment with RBAC and least-privilege principles.
• Investigate authentication failures, account lockouts, MFA challenges, and access anomalies using Okta, Active Directory, and ServiceNow, identifying potential security risks and escalating suspicious activity through established incident response procedures.
• Review and validate access requests and entitlement changes, ensuring proper approvals, segregation of duties, and compliance with organizational access governance standards.
• Support Single Sign-On (SSO) and identity federation services within Okta and Microsoft Entra ID, enabling secure access to enterprise applications and authentication platforms.
• Enforce identity security controls, including Multi-Factor Authentication (MFA), password policies, and privileged access requirements to reduce unauthorized access risk and strengthen security posture.
• Maintain audit-ready documentation of access requests, investigations, entitlement modifications, and remediation activities within ServiceNow, supporting compliance, internal controls, and audit initiatives.
• Manage endpoint security and secure remote access through Microsoft Intune and enterprise management tools while adhering to organizational security standards.
• Partner with security, compliance, infrastructure, and business teams to resolve access-related issues, support governance initiatives, and ensure appropriate access across enterprise systems and applications.

Sep 2025 – Sep 2025 · 0 mo · Remote · Remote

• Monitored and analyzed security events using SIEM tools to identify potential threats and suspicious activity
• Investigated alerts and performed initial triage to determine severity and impact
• Identified Indicators of Compromise (IoCs) and supported incident response activities
• Analyzed network traffic and system logs to detect anomalies and potential attacks
• Assisted with access control and identity management processes in a secure enterprise environment
• Documented findings and escalated security incidents following established procedures

Aug 2024 – Nov 2025 · 1 yr 3 mos · remote · Remote

• Administered identity and access controls within Microsoft Entra ID (Azure AD), supporting Privileged Identity Management (PIM), role-based access control (RBAC), and elevated access governance in a HIPAA-regulated environment.
• Managed Joiner-Mover-Leaver (JML) processes, including user provisioning, deprovisioning, access modifications, and role changes while enforcing least-privilege access principles.
• Configured and supported Single Sign-On (SSO) integrations using SAML, OAuth, and OpenID Connect (OIDC) to provide secure and centralized application access.
• Administered Multi-Factor Authentication (MFA) and Conditional Access policies within Microsoft Entra ID, strengthening authentication controls and reducing unauthorized access risk.
• Supported User Acceptance Testing (UAT) activities for IAM-related enhancements and access control changes, validating authentication workflows, user access permissions, and system functionality prior to implementation.
• Participated in access certification and entitlement reviews, validating user permissions and collaborating with business stakeholders to remediate inappropriate or excessive access.
• Investigated access discrepancies, policy violations, and authentication issues, documenting findings and supporting timely remediation and incident documentation.
• Maintained IAM process documentation, access procedures, and audit-ready records within ServiceNow, supporting internal audits, regulatory assessments, and HIPAA compliance initiatives.
• Collaborated with business stakeholders, application owners, and compliance teams to gather access requirements, validate role assignments, and support implementation of IAM governance controls.
• Coordinated with IT, Operations, Security, application owners, and compliance teams to resolve access-related issues and support enterprise IAM governance objectives.
• Managed endpoint security and secure remote support using Microsoft Intune and RDP in compliance with organizational security policies

Sep 2023 – Nov 2023 · 2 mos · Rock Hill, SC · Remote

• Resolved authentication, login, and portal access issues for Medicaid members and providers, troubleshooting account access failures and escalating complex identity-related concerns through established support and security procedures.
• Verified user identity and validated access eligibility prior to granting portal access, enforcing access control requirements and ensuring compliance with HIPAA privacy and security standards.
• Documented authentication issues, account access requests, and resolution activities within Jira and ServiceNow, supporting issue tracking, audit readiness, and operational reporting.
• Investigated account access discrepancies and coordinated with technical teams to support timely resolution of authorization and identity-related issues.
• Managed high-volume access support requests in a fast-paced environment, resolving over 80% of inquiries on first contact while maintaining compliance with data privacy and security requirements.