Sanay Tripathi — Associate Consultant

I build things that make AI actually stick. Most companies implement AI and call it done. I've seen what happens next: the bot sits idle, agents work around it, and the "transformation" becomes shelf-ware. So I design differently: every solution I build has stakeholder accountability, change management milestones, and a clear owner for what comes after go-live. Over the past year, I've worked across the full CX and Employee Service (ES) delivery stack: designing Zendesk AI agent configurations, intent-based routing logic, knowledge grounding architectures, and conversational AI flows that handle real enterprise complexity. I've built ITSM implementations (change, incident, problem management), HR service delivery use cases (onboarding, off-boarding, grievance management, confidential workflows), and cross-functional workflow automation spanning Operations and Finance. On the pre-sales side, I own end-to-end solution architecture from discovery and RFP/RFQ response to POC delivery and pre-kickoff alignment across 40+ US enterprise and commercial accounts in legal, insurance, healthcare, IT, and financial services. What I'm particularly good at: turning ambiguous problems into systems that agents actually use, and explaining why a Copilot-style experience beats a chatbot every time.

Stackforce AI infers this person is a SaaS solution architect with expertise in AI orchestration and customer experience.

Location: Hyderabad, Telangana, India

Experience: 2 yrs 9 mos