Jun 2024 – Nov 2024 · 5 mos · Ranchi, Jharkhand, India · On-site

• 1.) Handling Credit Life in one of the largest CPCs in Jharkhand, SBI RACPC RANCHI.
• 2.) Drove Home Loan Penetration from 56.32% to 76.82% in the FY 2023-24.
• 3.) Achieved 95% of the assigned budget with 9.77cr for FY 2023-24.

Jun 2023 – Jun 2024 · 1 yr · Ranchi, Jharkhand, India · On-site

• 1.) Underwent through HR, Underwriting, Risk and Fraud monitoring & Back end operations training for a period of 1 month in Regional Office.
• 2.) Collaborate with other departments, such as operations and medical department, to ensure seamless customer experiences and efficient branch operations.
• 3.) Handle customer inquiries, complaints, and requests, ensuring prompt and satisfactory resolution.
• 4.) Coordinate with internal stakeholders to address customer issues, escalate complex problems, and streamline process.
• 5.) Collaborate with Assistant General Manager, Deputy Regional Manager and Zonal Area Manager to allign and achieve the assignment given.
• 6.) Converting Bank staff into CIFs (Bank staff)
• 7.) Arranging training programs for CIFs on products and selling skills
• 8.) Increasing productivity of CIFs
• 9.) Relationship Management at Regional/Branch level

Aug 2022 – Apr 2023 · 8 mos · Ranchi, Jharkhand, India · Remote

• Drove comprehensive business development initiatives, enhancing lead generation and conversion processes.
• Consulted with prospective learners to align their career goals with suitable Scaler programs, fostering strong relationships.
• Collaborated with marketing teams to optimize lead quality, resulting in improved pipeline growth and conversion rates.
• Consistently achieved and surpassed monthly and quarterly sales targets, contributing to Scaler's growth in the competitive education sector.

May 2022 – Jul 2022 · 2 mos · Jamshedpur, Jharkhand, India · On-site

• SIP Project Title: 1. NEEV - Rural Marketing. / 2. ACE Gold Petrol CX - New Product Positioning.
• Description:
• Neev - Rural marketing, block wise micro segmentation of target customer and production penetration in the block level.
• Field work for collecting primary data of 3 wheelers owners and trying to understand why they prefer 3-wheeler cargo over TATA ACE i.e., 4-wheeler cargo.

Aug 2021 – Mar 2023 · 1 yr 7 mos

Dec 2019 – Mar 2020 · 3 mos · Radisson Blu Ranchi · On-site

• Food and Beverage Production – gained experience in garde manger section of
• kitchen. Learnt about cold preparation. Helped in salad preparations and buffet
• setup.
• ·Food and Beverage Service – worked in CARAMEL the Bistro, Banquets, learned
• about the buffet setup, breakfast setup, live counter handling, guest order taking
• procedure.
• ·Front Office – assisted at the bell desk and preformed tasks like up-bell and
• down-bell activities, learned the procedure for guest luggage storage, and
• luggage placement.
• ·Housekeeping – performed task of room cleaning with proper standard
• procedure, turndown service, handling and completing guest requests, prepared
• daily occupancy report.