Adriana Ribeiro

Operations Associate

São Paulo, São Paulo, Brazil18 yrs 4 mos experience

AI ML PractitionerAI Enabled

Key Highlights

Led the creation of a nearshore delivery center in Brazil.
Achieved 98% customer satisfaction across Latin America.
Increased remote productivity by 25% through collaboration tools.

Stackforce AI infers this person is a SaaS Delivery Leader with expertise in scaling operations and client management.

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Skills

Core Skills

Delivery ManagementGovernanceService DeliveryClient SatisfactionClient Relationship Management

Other Skills

Stakeholder ManagementOutsourcingStrategic PlanningServiços profissionaisProfessional ServicesGenerative AILarge Language Models (LLM)Natural Language Processing (NLP)Transformer ModelsDigital TransformationAgile MethodologiesGlobal LeadershipContinuous ImprovementCustomer Relationship Management (CRM)

About

I am a Global Delivery Leader with 15+ years of experience leading large-scale technology operations across Latin America and United States. I specialize in building and scaling nearshore and international delivery models, establishing governance, ensuring financial control (P&L), and delivering programs in high-stakes environments. Over the last years, I led the creation and expansion of a nearshore delivery center in Brazil, growing the operation from the ground up to more than 80 professionals supporting international clients. This included defining operating models, onboarding processes, financial controls, pricing structures, and delivery governance aligned with global stakeholders. My background combines strategic leadership with a strong hands-on mindset. I work closely with executives, sales, and technical leaders to align delivery with business goals, improve efficiency, mitigate risk, and drive sustainable growth. I am particularly effective in complex, multicultural environments where scale, structure, and accountability are critical to success.

Experience

18 yrs 4 mos

Total Experience

7 yrs 5 mos

Average Tenure

3 yrs 6 mos

Current Experience

Dexian

Delivery Manager

Dec 2022 – Present · 3 yrs 6 mos · Brazil · Remote

Led the creation and expansion of a nearshore delivery center in Brazil, growing the team from 6 to 80 professionals, building all operational processes from the ground up, and ensuring seamless integration with teams in India and the United States.
Developed all processes for the nearshore center, including onboarding procedures, project-specific pricing models, and budget tracking, ensuring efficient and scalable operations.
Directed cross-functional teams across 5 countries, driving a 20% improvement in project efficiency and on-time delivery across all engagements.

Stakeholder ManagementOutsourcingDelivery ManagementGovernance

Dxc technology

Account Run Lead - Latam

Apr 2017 – Oct 2021 · 4 yrs 6 mos

Regional Account Run Lead for Latin America, with end-to-end responsibility for service delivery, client satisfaction, and operational performance across multiple countries.
Led and executed a regional continuous improvement strategy, increasing customer satisfaction to 98%, the highest result across the global contract.
Managed and scaled teams of 70+ professionals across 6 countries, overseeing services for more than 8,000 users and consistently achieving SLA and KPI performance above 95%.
Partnered closely with sales and executive stakeholders to identify growth opportunities, contributing to a 10% increase in regional revenue.
Oversaw large-scale transformation initiatives, including the refresh of 10,000 machines globally, ensuring on-time delivery, budget control, and improved client retention.

OutsourcingStrategic PlanningService DeliveryClient Satisfaction

Computer sciences corporation (csc)

Service Delivery Manager

Dec 2006 – Apr 2017 · 10 yrs 4 mos

Managed a team of 15 analysts across Brazil, Argentina, Mexico, and Colombia, providing 24x7 support for critical operations, achieving a 95% SLA compliance rate.
Led the Home Office Project implementation, training 600 users and deploying collaboration tools, increasing remote productivity by 25%.
Developed long-term client relationships, resulting in a $3M yearly cost-saving initiative through operational efficiencies and the successful renewal of key contracts.
Directed projects that delivered a EUR 3M annual cost saving through improved resource allocation and automation of critical processes.

OutsourcingServiços profissionaisService DeliveryClient Relationship Management