Apr 2026 – Present · 2 mos

• Serve as a customer advocate, onboarding customers understanding their business needs and helping them achieve measurable outcomes
• Partner with internal teams and stakeholders to identify opportunities, resolve issues, and differentiate our platform in the marketplace
• Manage and nurture relationships to align customer needs with business outcomes and ensure ongoing value realization
• Support customers to attend our workshops on governance, adoption models, internal champions, and platform maturity to accelerate customer success

Feb 2025 – Apr 2026 · 1 yr 2 mos

• Served as the agile backbone of the AdTech team — coordinating 10+ engineers across 20+ annual projects, facilitating daily standups and maintaining end-to-end project visibility using scrum methodologies
• Prepared and delivered executive-ready materials for stakeholders, distilling the team's agentic AI and automation initiatives into compelling narratives that drove alignment and secured internal buy-in
• Championed AI enablement across the team by communicating how purpose-built AdTech agents streamline campaign workflows through roadmap documentation and internal Sharepoint pages
• Acted as the liaison between SDRs and Adobe to resolve dotcom chatbot related issues and optimize configuration to drive customer engagement and chat volume

Jul 2024 – Feb 2025 · 7 mos

May 2023 – Aug 2023 · 3 mos

• Strengthened Digital Marketing enablement by building a centralized onboarding repository for 50+ digital team members (product managers, Dotcom publishers, etc) — consolidating tools, resources, and documentation into a single destination that accelerated teams ramp-up
• Designed and configured intake forms to standardize and streamline stakeholder request submissions across Digital, reducing friction and improving workflow clarity for cross-functional teams
• Developed the Digital Experience and Platform SharePoint page experience, serving as the go-to hub for administrative stakeholder self service requests