Apr 2025 – Sep 2025 · 5 mos · Bengaluru, Karnataka, India

• >> Designed and rolled out behavior-driven blocking rules and in-app nudges on the driver app to curb cancellations and improve ride completion rates
• >> Introduced a driver rewards and loyalty program (Yatri Coins) to offset losses from user-side cancellations, positively influencing retention and satisfaction

Apr 2024 – Mar 2025 · 11 mos · Bengaluru, Karnataka, India

• >> Drove end-to-end 0->1 launches of Bike-taxi and 2-wheeler delivery category in Kolkata market, expanding affordable mobility options for cost-sensitive user segments
• >> Championed the digital overhaul of city bus transit in Kolkata by launching e-ticketing, live bus tracking, and inventory management dashboards for depot managers in 60 WBTC routes, improving experience for both commuters and operators
• >> Collaborated on GTM initiatives including in-app messaging, push notifications, and targeted pop-ups to drive awareness, feature adoption, and conversion across multiple funnel stages

May 2023 – Apr 2024 · 11 mos · Jamshedpur, Jharkhand, India

• Established and monitored the plan to achieve the program's objectives, owning the preparation and review of BRDs/PRDs & system level requirements in the form of workflows, user journey, wireframe, information architecture etc. and securing signoff from business. Designed technical implementation plan, the release plan, handled stakeholder communication, and weekly governance to mitigate the potential roadblocks at any phase of the software development lifecycle.
• > Drove the end-to-end development of a GenAI-Powered Alert Management Platform, for all Command Centre teams to automate alert diagnosis for faulty equipment, with an aim to reduce equipment failure rate by app. 75% & determined 6 KPIs to measure the effectiveness of this new Alert Management Platform
• > Led the revamp & development of a website with AI Integration by making it more interactive, to ensure seamless knowledge bank accessibility for a high performing division in TSL, resulting in a 15% increase in user engagement
• > Created 2 PRDs, 5+ BRDs, 10+ wireframe to define user journey to develop digital Command Centre application
• >Managed value discovery & delivered 3+ digital projects having potential value of Rs. 15+ Cr. within Tata Steel
• >8+ cross-functional teams connect

May 2023 – Aug 2023 · 3 mos · Jamshedpur, Jharkhand, India

Apr 2022 – May 2022 · 1 mo · Bengaluru, Karnataka, India

• > Designed new Product Workflow for LMD team & incorporated those into existing OMS system to the Last Mile Delivery process, which improved the process efficiency and on-time shipping rate.
• > Collaborated with Warehouse team & Product Managers to identify the pain points in Return logistics and ideated potential solution in OMS workflow that reduced the daily manual effort and human error.
• > Determined 3 KPIs for Product team to gauge the progress after deployment of the new features in OMS

Oct 2021 – Apr 2023 · 1 yr 6 mos

• > Serve as an interface between administration 600+ students to solve issues in 2 campuses
• > Manage mess finances and a budget of Rs. 9L+ to organize special festival meals and a flagship event, collaborate with 28+ stakeholders to facilitate smooth functioning of 50+ annual events within campus

Jun 2019 – Sep 2020 · 1 yr 3 mos · Kolkata, West Bengal, India

• > Collaborated & negotiated with clients to do feasibility study & make report on customer requirement specification
• > Developed & delivered several Change Requests and Modification Requests of user’s Core Insurance Management System
• > Resolved several bugs in production to minimize defect count in sequential release of versions
• > Created one innovative solution to facilitate smooth and quick offline policy booking for users
• > Selected as Module Lead among in my project team after optimizing performance by synchronizing multiple web services to process the financial information of the users

Feb 2018 – Feb 2018 · 0 mo

• > Solved 3+ business cases published by Harvard Business School by applying some basic concepts of R
• > Developed one data model by collecting real data set from industry, analyzed them using basic statistics
• and data analytics to present a capstone project on how the gross profit of a company is changing yearly

Jan 2017 – Jan 2017 · 0 mo