William Tsoi

CTO

Hong Kong, Hong Kong SAR20 yrs 2 mos experience
Most Likely To SwitchAI Enabled

Key Highlights

  • 20 years of diverse technology experience.
  • Expert in AI and Cloud solutions.
  • Proven track record in driving innovation.
Stackforce AI infers this person is a Cloud Solutions Architect with a strong focus on AI and Data Analytics in the technology sector.

Contact

Skills

Core Skills

Artificial IntelligenceCloud ArchitectureAi AdoptionData AnalyticsCustomer EngineeringCloud SolutionsConsultingCloud EngineeringDevopsAgile MethodologiesContinuous DeliveryProject ManagementSolution DeliveryProcess CoachingSoftware EngineeringWeb DevelopmentSupport EngineeringIntegrationIt Security

Other Skills

AI Customer EngineeringAI Agent use casesCollaboration with startupsWeb3 initiativesAI pre-salesAI portfolio managementCustomer alignmentData Analytics solutionsMarket trendsDesign patternsBest practicesSolution architecturesTechnical demonstrationsProof-of-concept engagementsModern Application Development

About

A change agent with a passion for empowering teams to utilize technology for good, William has spent the last 20 years navigating the ever-evolving landscape of technology. From Web Developer to Agile Coach, DevOps Consultant to Cloud Architect, William has worn many hats in different industries such as Wealth Management, FinTech and Technology Consulting. William currently leads a team of Pre-Sales Engineers and Forward Deployed Engineers at Google Cloud, with a specialty in Artificial Intelligence, Generative AI and Agents. He thrives on helping customers unlock the power of AI to solve complex challenges and drive meaningful change. When not immersed in the world of data, William can be found immersing himself in a retro video game, watching anime or playing basketball with his son.

Experience

20 yrs 2 mos
Total Experience
2 yrs 10 mos
Average Tenure
7 yrs
Current Experience

Google

4 roles

Head of AI Tech & Forward Deployed Engineering (Hong Kong, Taiwan, Startups, Web3)

Promoted

May 2026Present · 1 mo · Hong Kong, Hong Kong SAR

  • Spearheaded the establishment of a new Forward Deployed Engineering function at Google, enhancing AI Customer Engineering teams.
  • Engaged deeply with customer sites to transition AI Agent use cases from concept to production.
  • Collaborated with startups and Web3 initiatives across Hong Kong and Taiwan to drive innovation in AI technology.
AI Customer EngineeringAI Agent use casesCollaboration with startupsWeb3 initiativesArtificial IntelligenceCloud Architecture

Head of Customer Engineering, AI & Data Analytics, Greater China, Google Cloud

Jul 2025May 2026 · 10 mos · Hong Kong, Hong Kong SAR

  • In my role at Google Cloud, I expanded my responsibilities to lead AI pre-sales efforts across Greater China, focusing on our cutting-edge AI portfolio. This included managing products such as Gemini, Veo, and Agentspace, ensuring alignment with customer needs and market trends. My leadership has been pivotal in driving AI adoption and enhancing customer satisfaction in the region.
AI pre-salesAI portfolio managementCustomer alignmentAI AdoptionData Analytics

Head of Customer Engineering, Data Analytics, Greater China, Google Cloud

Promoted

Mar 2024Jul 2025 · 1 yr 4 mos · Hong Kong, Hong Kong SAR

  • In this new role my scope has expanded to customers in Hong Kong, Taiwan and Mainland China. I lead a geographically distributed team of Data Analytics Sales Engineers. Together we help our customers adopt Data Analytics solutions on Google Cloud by sharing the latest market trends, design patterns, and best practices.
  • I also act as the connecting tissue between local account management teams and product teams in Google HQ by sharing customer feedback, and turning these into actionable product features for customers.
Data Analytics solutionsMarket trendsDesign patternsBest practicesData AnalyticsCustomer Engineering

Customer Engineer, Data Analytics Specialist, Google Cloud

Jun 2019Mar 2024 · 4 yrs 9 mos · Hong Kong, Hong Kong SAR

  • I am a trusted technical advisor to Google Cloud customers in Hong Kong. I work with my customers in providing solution architectures, technical demonstrations, and on proof-of-concept engagements to ensure that my customers use Google Cloud to its maximum potential to drive their digital transformation journeys.
  • I specialise in the following solutions:
  • Modern Application Development & DevOps practices using Cloud Run & Anthos
  • Site Reliability Engineering practices using Cloud Monitoring
  • Real Time Streaming Analytics using Pubsub, Dataflow and BigQuery
  • Modern Data Warehouses using BigQuery
  • ML Ops using Cloud AI Platform
  • I have also run a number of offline and online events on these topics. Video links below.
Solution architecturesTechnical demonstrationsProof-of-concept engagementsModern Application DevelopmentDevOps practicesData Analytics+1

Vibrato

Principal Consultant & Squadron Leader

Sep 2017Apr 2019 · 1 yr 7 mos · Sydney, Australia

  • Vibrato is a leading IT Consultancy firm based in Melbourne and Sydney. We help clients deliver exceptional projects within the DevOps, Cloud and Data Engineering space. We offer expert consulting and training on DevOps best practice, automation, cloud migration, data platforms and specialised technology solutions. We are your technology and innovation partner and we aim to empower your teams and bring your applications to market more quickly and reliably.
  • Achievements:
  • Provided a proof-of-value solution for a serverless data warehouse solution using BigQuery on Google Cloud Platform
  • Provided proof-of-value infrastructure-as-code solutions to customers exploring migrations to Microsoft Azure using Terraform
  • Migrated CI-CD platform from TeamCity/Octopus Deploy to Visual Studio Team Services (VSTS), integrating infrastructure-as-code principles into the CI-CD pipeline using ARM templates
  • Implemented a proof-of-value solution of on-demand automated testing infrastructure using Selenium Grid, hosted on Azure Container Services (ACS)
  • Designed a lightweight deployment solution using Elastic Beanstalk and Docker containers, reducing application deployment times from in excess of an hour to under three minutes
  • Designed and implemented monitoring dashboards using Sumo Logic to enable product development teams to effectively monitor their own solutions, helping in embedding the customer's organisational DevOps culture
  • Presented at meetups on infrastructure-as-code deployment patterns for the Enterprise, using Terraform
DevOps best practicesCloud migrationData platformsTechnology solutionsConsultingCloud Engineering

Devop5 pty ltd

Principal Consultant - Cloud Solutions & DevOps

Apr 2015Sep 2017 · 2 yrs 5 mos · Sydney, Australia

  • Provided capability uplift to customers through facilitating formal classroom training, pair coaching, as well as hands on engineering.
  • Facilitation of formal classroom training in Cloud & DevOps technologies such as Git, Jenkins and AWS
  • Provided capability uplift to staff on DevOps tools and practices so they could transition their role in the new DevOps orginisation
  • Coaching of junior scrum masters, and also hands-on facilitation of project inception workshops, sprint planning meetings and retrospectives
  • Designed and implemented an automated and scalable infrastructure provisioning pipeline for a Data Lake in AWS S3
  • Designed and implemented a build, deployment and orchestration pipeline for a nodejs microservices solution using Docker Compose
  • Delivered an automated capability to provision on-demand development, test, and production environments on AWS
Cloud & DevOps technologiesInfrastructure provisioningAutomated pipelinesCloud SolutionsDevOps

Commonwealth bank of australia

5 roles

Scrum Master / Continuous Delivery lead

Feb 2013Apr 2015 · 2 yrs 2 mos

  • As part of CBA's agile transformation, this role enabled me to successfully introduce a number of new technical practices
  • Introduced Behaviour-Driven-Development practices into the organisation for the first time, leading to successful outcomes in business engagement as well as solution quality
  • Led a successful pilot of automated deployment tools in the organisation (Octopus Deploy). This tool was adopted by the wider organisation after the successful pilot
  • Facilitated coaching workshops such as Coding Dojos in order to embed new technical practices into the team
Agile transformationBehaviour-Driven DevelopmentAutomated deployment toolsAgile MethodologiesContinuous Delivery

Solution Delivery Manager

Promoted

Mar 2011Feb 2013 · 1 yr 11 mos

  • I was the Solution Delivery Manager for a number of software and infrastructure projects
  • Won a monthly and quarterly Leading Lights award through delivery of a a successful Data Center migration project with minimal impact to customer experience
  • Managed development teams of around 8-12 people in size
  • Liaised with other technology partners to ensure alignment in solution
Software and infrastructure projectsTeam managementTechnology partner liaisonProject ManagementSolution Delivery

SDLC process coach

Promoted

Mar 2010Mar 2011 · 1 yr

  • I worked in the SDLC team within Enterprise Services, which was the Software Engineering Process Group (SEPG) of the bank's IT division. I served as the main conduit between the SEPG and the Wealth Management and IB&M IT team in the bank as a process coach, with the aim of achieving process maturity and embedding continuous improvement in our processes for developing and operating IT solutions and services.
  • As part of this role I won the monthly ES Leading Lights award for February 2011 for delivering excellent customer service
SDLC processesContinuous improvementCustomer serviceProcess CoachingSoftware Engineering

Support Engineer

Mar 2007Jul 2007 · 4 mos

  • I was part of the Integration and SOA team, which provides mid-tier services for various systems in the Commonwealth Bank. I provided production support by analysing production log files for the various servers we control so that production-level code defects can be found and eliminated.
Production supportLog file analysisCode defect eliminationSupport EngineeringIntegration

IT Security Analyst

Sep 2006Feb 2007 · 5 mos

  • Part of the Security Solutions team, responsible for overseeing and reviewing security issues in IT projects run by the bank. Also responsible for providing security consulting to project teams and architects.
Security oversightSecurity consultingIT SecurityConsulting

Colonial first state investments ltd

Software Engineer

Jul 2007Mar 2010 · 2 yrs 8 mos

  • I develop and support the online applications hosted on http://www.colonialfirststate.com.au. This is Colonial First State's public facing website, and allows its customers to perform transactions and view reports on their Superannuation, Investment, Pension, and Cash Management accounts.
  • I also liaise extensively with infrastructure teams, coordinating with them infrastructure requirements from the application perspective to ensure that our application is available 24/7.
  • I am also heavily involved in the change management process, managing code releases to maximise business benefit while minimising client impact and downtime.
  • I was a winner of the Commonwealth Bank CEO award in 2009 for providing excellent customer service to my internal clients.
Web application developmentChange managementCode releasesSoftware EngineeringWeb Development

Colonial first state investments ltd

Software Engineer

Jan 2006Sep 2006 · 8 mos

  • My role involved web application development. I was part of the team that builds and maintains the FirstNet application, a front-end online application that allows investors in Colonial First State access to their investments and funds. The application also allows them to perform transactions and issue reports.
Web application developmentSoftware Engineering

Education

Macquarie University

Bachelor of Commerce/Bachelor of Science (Honours)

Jan 2000Jan 2004

James Ruse Agricultural High School

Higher School Certificate

Jan 1994Jan 1999

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