Aug 2022 – Mar 2023 · 7 mos · Bengaluru, Karnataka, India

• At Ola, I enhanced the rider app, focusing on payments and in-ride experiences. By implementing strategic solutions, I successfully increased customer satisfaction. Additionally, I drove a rise in cashless payments and reduced refund redundancy through comprehensive data analysis and process improvements.

Mar 2020 – Aug 2022 · 2 yrs 5 mos · Pune District, Maharashtra, India

• Townscript (BookMyShow) - Event Registration App
• Led product managing Growth KPIs through activation and retention | Building world class product targetted for India, UAE, Singapore, Malaysia and Indonesia.
• Marketplace | Tiered Pricing | Communications | Personalized Newsletter | Regional and Global Payments | PGs | Fraud | Payouts | Financial accounting systems | KYC
• Cross functional team collaboration; Finance | Sales | Marketing | Operations | Customer Success
• Acquisition | Onboarding | Retention | PRDs | Data modelling | B2B SaaS | B2C App

Mar 2020 – Aug 2022 · 2 yrs 5 mos · Pune District, Maharashtra, India

• Townhall.co - Powered by BookMyShow - A Virtual Conference App
• Led the B2B SaaS product | A world class product targetted for India and USA
• Led 0-1 journey of the App
• Focus on scaling + end to end user experience for all personas
• SaaS Pricing strategy
• Product vision + Roadmap planning + execution
• GTM
• Analytics Dashboard
• Hybrid | Virtual | Metavaerse | Acquisition | Retention | Data modelling | B2B SaaS | B2C App | Engagement

Sep 2018 – Mar 2020 · 1 yr 6 mos · Pune Area, India

• Designed customer retention solutions for 9M users consumer app by leading PM + UX + Engineering team.
• Led 0-1 journey of ERP tool for Forecast generation, Supply planning and Pricing.
• Led 0-1 journey of an events markeplace for Texas, USA region.
• Productised business ideas for multiple projects.
• Customer Retention | Acquisition | Product-Market Fitment | Product Positioning | Product Roadmap | Market Research | MVP | Business Model | POC | Pre-sales | PWA | Native Application
• Google Analytics | Firebase | Jira | MS Excel | Whimsical | MS Teams
• E-commerce | Digital News | Gamification | Demand and Supply Planning | Supply Chain Management | Tourism

Jan 2017 – Jan 2018 · 1 yr · Redmond

• Designed a product strategy to accelerate product adoption for Azure PaaS offerings.
• Designed a scalable service framework to serve Azure’s global channel partners and increase Azure revenues.
• Performed competitive gap analysis by interviewing 30 partners working with Google, Amazon and Salesforce.
• Designed a Go-To-Market strategy for global channel partners
• Identified business opportunities for Dynamics-365 by researching customers and industry landscape of retail and healthcare.
• Designed a playbook to capture business opportunities
• User personas | Market research | GTM Strategy | Competitive Analysis | Gap Analysis | Vendor Lock-in | SWOT Analysis
• B2B SaaS | Enterprise customers

Jan 2011 – Aug 2016 · 5 yrs 7 mos · Pune Area, India

• Expanded semiconductor product line, diversified business and made collaborations with the global manufacturers.
• Improved business processes and innovated business model to generate price savings for customer.
• Managed products throughout its lifecycle.
• Influenced purchase funnel to support marketing efforts and increase sales.
• Entrepreneurship | Pricing Strategy | Product - Market Fitment | Negotiations | Business Diversification | Global Supply Chain Management | Market Strategy and Growth
• Automotive | Solar | Consumer Electronics | Power

Oct 2009 – Dec 2010 · 1 yr 2 mos · New York City Metropolitan Area

• Enhanced E-commerce (B to C) website application to reduce churn rate and improve customer engagement.

Jun 2009 – Sep 2009 · 3 mos · New York City Metropolitan Area

• Automated employee on-boarding process using ORACLE SOA Suite and BPEL workflow solution
• Integrated BPEL processes with file systems and Databases
• Diagnosed gaps in the process flow and designed J2EE web Services solutions

Jun 2008 – Aug 2008 · 2 mos · Basking Ridge, NJ

• Investigated security vulnerabilities analysis tools operations
• Identified metrics to facilitate data mining operations improving intranet productivity

Sep 2007 – Dec 2007 · 3 mos · Newark, New Jersey

• Provided reporting and analytics solutions for virtualized applications and services of computer and data grid.
• Designed performance reports utilizing key performance indicators in a data warehouse setting

Jun 2006 – Jul 2007 · 1 yr 1 mo · Pune, Maharashtra, India

• Led the requirements engineering team to provide technically feasible and financially viable solutions for Automotive and Consumer Electronics customers.