Dec 2024 – Sep 2025 · 9 mos

• Promote and communicate campus best practices and safety guidelines.
• Assist with general facilities requests, such as organizing and relocating furniture or other assets.
• Increase presence at the main reception area to assist students and visitors.
• Provide support related to IT, general inquiries, and other immediate campus needs.
• Assist with various events, both online and on campus, potentially acting as a general brand ambassador.

Dec 2024 – Sep 2025 · 9 mos

• · Supervised campus support teams and ensured consistent service delivery.
• · Acted as a liaison between students, faculty, IT, and facilities teams.
• · Supported university-wide events, orientations, and convocation activities.
• · Implemented standardized communication and inquiry-handling practices.
• · Provided coaching and performance feedback to ambassadors.

May 2024 – Sep 2024 · 4 mos · Coquitlam, British Columbia, Canada · On-site

• As a Fashion Associate, one will focus on delivering an exceptional customer experience to every customer through your genuine ability to make our customer feel comfortable, cared for and confident.
• Day in the Life
• Provide an amazing shopping experience that will encourage positive customer connections and loyalty
• Perform register functions while using your sales, promotion and product knowledge to drive add-on sales
• Cover the sales floor and help ensure all visual standards are met.

Jan 2024 – Sep 2025 · 1 yr 8 mos · Vancouver, British Columbia

• I have decided to give my career with another milestone in the field of education and that is MBA from Canada.

Nov 2022 – Nov 2023 · 1 yr · Indore, Madhya Pradesh, India · Remote

• Business Insight Analyst :-
• As Business Insights Analyst one will be responsible for delivery of key client analytics and consulting projects. BIA will develop analytical insights that measure our clients’ performance across key inputs (such as content quality, compliance, performance metrics, customer experience, etc.). On the basis of this data, he/she will articulate key insights and best practices, provide a recommendation on the overall campaign strategy, set ambitious revenue and/or performance objectives and assist internal partners on how to define detailed action plans to reach these goals.
• Additionally, BIA will lead the thinking and lead the development of monitoring tools/dashboard (Google, Power BI, Tableau, etc) to report on key results achieved by business and draw out insights on further optimization opportunities. As part of this role, you will also be breaking down and communicating the reports and opportunities to key operational partners. BIA will also be involved in the maintenance of the back-end and front-end architecture of the BIDS reporting for the specific campaign(s) you support, the proprietary analytical tool that aggregates, mines and elaborates campaign reporting. As a business insights analyst, you will be partnering closely with Reporting Analysts, Data Visualization Analysts, Data Scientists, and Data Engineers to optimize the assigned business(s) you support. In addition, this role requires close attention and engagement with business owners, cross functional teams, and at times clients.

Oct 2021 – Jul 2022 · 9 mos · Gurugram, Haryana, India

• Role Overview:
• This position is a key role within the company which will hold responsibility for excellence in Global payroll Implementation and customer service, whilst on time and on- budget. Projects require the ability to communicate at all levels with detailed planning.
• The role is to transition clients' payrolls to Safeguard accurately and within agreed timescales.
• Key Job Responsibilities:
• Coordinating the transition process from start to finish for clients
• Liaising with Safeguard in-country partners (ICP’s) on local requirements for payroll processing.
• Coordinating the clients through the process, assisting with the following:
• Discovery process
• Data Gathering
• Parallel runs
• Go live
• Configuration of Global payroll system on a client by client basis.
• Develop processes and procedures for the business following customer and business requirements.
• Handover a fully implemented payroll to the service Centre.

Oct 2021 – Jul 2022 · 9 mos

• · Managed end-to-end payroll system implementations for multinational clients.
• · Conducted discovery, configuration, testing, and go-live support.
• · Created documentation for payroll transitions and onboarding.
• · Coordinated with global partners to resolve configuration issues.
• · Supported parallel runs and data validation.

Apr 2019 – Oct 2021 · 2 yrs 6 mos

• The Benefits Operations Manager (BOM) is accountable for their aligned client(s) operational performance, including meeting and exceeding contractual performance standards and CSG Scorecard operations measures. He or she is responsible for making sure that all the portions of ongoing service delivery work smoothly and result in high-quality service for plan sponsors and plan participants. This includes project scheduling, capacity and utilization management, delegating work to meet deliverables, and tracking the status of outstanding issues. He or she is accountable for identifying process improvements that will lead to year-over-year efficiencies in his/her aligned client(s) operational workloads. He or she is also a key contact for day to day client contacts and Third-Party Administrators, as well as all Shared Services that impact ongoing operations: Business Process Outsourcing (BPO), Customer Service (CS), Fulfillment, etc. The BOM is responsible for identifying, planning, transitioning, and monitoring work activities that are performed using BPO resources. This role may be leveraged across multiple teams

Apr 2019 – Oct 2021 · 2 yrs 6 mos

• · Led teams managing U.S. health and welfare benefits operations.
• · Ensured SLA adherence and high service quality.
• · Improved reporting, validation, and workflow processes.
• · Collaborated with technical teams to resolve production issues.
• · Delivered coaching, training, and performance management.

Nov 2018 – Apr 2019 · 5 mos · Gurugram, Haryana, India · On-site

• Fresh Airlines tickets booking.
• Rescheduling of the tickets.
• cancellation and re booking.
• Fare information to the customers.
• Customer service

Jun 2018 – Nov 2019 · 1 yr 5 mos · Gurugram, Haryana

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Apr 2012 – May 2018 · 6 yrs 1 mo · Gurugram, Haryana, India

Jul 2008 – Apr 2012 · 3 yrs 9 mos · Gurugram, Haryana, India

• Initiating cases on fraudulent transactions made on Master Cards and Visa Cards.
• Recovering money from merchant through chargeback?s.
• Sending a final report to the financial institution indicating the actions taken on an account.
• Being a part of the pilot batch I used to train people on the product and system tools.